rafasan

I've just downloaded the backup and I'll try to restore it. Thanks a ton for helping out! You guys are freaking awesome. I use your free services for over 2 decades and I hope I can support you with a paid plan in a near future.

Hi, I already have a backup from 2024. I would be very grateful if you could get me the most recent backup you have.

Hi there, On May 9th, I received an email stating: "we noticed Johnny was having issues, and powered him off to investigate. It turns out that a lot of files were missing, the master boot record was gone, and the partition table was destroyed. We managed to do some data recovery and then made backups of everything that was intact.". This email also stated that if I wanted, I could request that my website be brought back online as quickly as possible, offering me a free trial of Morty. This wasn't necessary, as waiting two or three weeks wouldn't be a problem and you explained that "If you're ok with your website being offline for a couple of weeks, no action is required of you, and you'll be able to stay on Johnny after the server is rebuilt.". Now that Johnny is online again, how can I recover my website and databases?

It worked ? Thanks ?

Thanks, ?? I did the download but it´s not the kind of backup I need, like, this is a Plesk Backup and it doesn't have the htdocs folder or any of my webpage files (.html, .css, .js, .php, etc...), and the bkp file I've got only have files with information about pesk panel. I was wondering, could you "unsuspend" that account for about 24h (or less) so I can log into it and copy those files? This way I can also delete the account in plesk panel

Thanks ?

Yes, this is the acc I want to keep. I've created the other one (madmaverick) while I was recording a YT video teaching how to create an acc at johnny's and how to upload files using plesk pannel. I dont' remeber if I have something saved in htdocs or the data bases, can I check it or can I have a backup from the files there?

What's the other one?

My account has been suspended and I believe that it was suspended in error. Can anyone help me? host: rafasantoni.heliohost.us username: rafasantoni Thanks ?

Ty, I'll be more careful next time

Hi, I'm not sure if this is the right place to post this kinf of issue I can't load my website and when I try to get access to cPanel it says that johnny.heliohost.org took too long to answer my HelioHost username: rafasan the server your account is on: johnny your HelioHost main domain: rafasantoni.heliohost.org

ok, thanks again

Hi again, I was wondering, Do you have a backup from my DBs so you could restore?? I had a problem with then a long time ago so I'm not sure if you still have them. This is the topic that solved the issue: http://www.helionet.org/index/topic/22660-solved-my-databases-are-empty/

ty very much indeed

Ok, done