wolstech

This support request is being escalated to our root admin.

You're welcome Glad to hear its working for you. Let us know if you need anything else.

You were suspended for inactivity and have been manually unsuspended. When you're suspended for any reason, you cannot reset your password. The behavior you experienced was normal because you tried resetting while suspended. If you still cannot log in, please let me know and I'll email you a new password.

I've reset and tested a new password for you. Please check the email associated with your account for the new password.

Please check your email.

That account is not suspended.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Would you like me to email a password to the address on file for that account?

This support request is being escalated to our root admin.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

This support request is being escalated to our root admin.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Johnny accounts can take up to a week to fully set up.

PHP isn't (and never has been) installed per account...it's installed once per machine, but run under the user accounts via suPHP. If we ever get a new server I could see us offering something like this. Until then, don't count on it.

Your domain's DNS has something wrong with it. Escalating. @Krydos: NS2 seems to have this domain record, but NS1 gives NXDOMAIN.

My understanding is that that function requires significant resources we don't have, not to mention more complexity. With that said, I can't see us supporting that feature even if we update cpanel...things are already overloaded and don't work half the time.

Krydos might be able to tell you what file. I'll escalate it for you.

You're welcome Glad to hear its working for you now.

Can you see if this exists? /home/ashrafjp/backup-1.22.2016_08-46-43_ashrafjp.tar.gz If so, download it and manually transfer it. As for the FTP failure, the last line suggests a software issue: That's not good. This feature is likely just never used, so nobody has run into this before that I'm aware of. Perhaps Krydos knows more about this. Escalating...

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

You're likely stuck in the firewall. An admin can check and unblock you if needed.

That account is active (though its domain hasn't finished setting up yet). Would you like me to email a new password to the email address you registered with?

Change your cPanel password here: http://stevie.heliohost.org:2082/frontend/x3/passwd/ Be sure to select "Synchronize MySQL Password" when changing it. After that, log out and in again and it should work.

What's the name of the database?

Your password has been reset. Please check your email.