wolstech

Actually, many ISPs have dynamic IPs that change as frequently as every few minutes. It's especially common on cell phone data plans and dial-up connections. The only solution is to use a proxy or a VPN. I personally think the IP restriction is overkill and should be turned off since it causes a bunch of users issues, but that's my opinion. It's meant to prevent session hijacking, but I feel as if session hijacks are rather uncommon nowadays, especially when malware and Phishing are prevalent and effective solutions for attackers that are easily accomplished in bulk (users self-infect with malware through means such as fake WordPress themes, and bots have all but automated phishing campaigns).

You should be able to copy that into a plain text file and name it anything, as long as it has a .php extension. It's just a regular php file. It needs to be saved somewhere inside the public_html so its accessible from the web, or you won't be able to run it. To run it, just visit it in your browser. The database account settings are right at the top. Just set the username/password you use for the database between the " ". The host should stay as localhost.

This is because your registrar has a backwards policy that we don't support. They're trying to require we set our end up first, when our system requires they set up their end first. The recommended solution is to transfer the domain to another registrar that doesn't do this. Normal, major registrars don't have this unusual requirement and don't validate the nameservers, they just accept whatever you enter. You can usually work around it as follows, but I've seen one registrar that had an issue with this process (they detected step 4 and deleted the NS records before the user could finish, the user had to transfer his domain to a normal registrar): 1. Make that domain your main domain: http://www.heliohost.org/classic/support/scripts/domain 2. Wait several hours. 3. Set the nameservers at your registrar. 4. Once the change is made successfully at your registrar, use the link in Step 1 to change your main domain back to what it was before. 5. Wait several hours. 6. Add the domain as an addon domain or alias/parked domain.

There could be a few issues here...we can't troubleshoot it because of CloudFlare though. Please remove CloudFlare and change your nameservers to ns1.heliohost.org and ns2.heliohost.org so we can verify the DNS is correct. Much of the time, just changing the name servers fixes this issue on its own.

The domain probably didn't remove completely. You're on Johnny, which is known for this sort of thing. I'll escalate to see if Krydos can remove it for you, though it doesn't matter much since the domain is pointing to your other host just fine. It's cosmetic at this point.

Your edit is the answer. Asp.NET is currently not working on Johnny. You'll need to move to tommy for ASP.NET support. Tommy supports up to .Net 4.5.

The registrations did open last night and just filled extremely quickly. If you need to be on tommy and don't want to wait, you can donate and we'll send you an invite link you can use to sign up even when it's full for the day. Please note that if you do this, you need to donate at least $1, the invite can take up to 24 hours to come, and it will be sent to your paypal or skrill email address.

This support request is being escalated to our root admin.

Neither of those domains are hosted with us. You need to change your domain's nameservers to ns1.heliohost.org and ns2.heliohost.org if you wish to host with us. You should do this at your domain registrar's website. We see these configurations: And:

This support request is being escalated to our root admin.

This support request is being escalated to our root admin.

Unblocked. It was for too many failed SMTP logins. Please make sure you're using the correct password in your mail software.

They install on their own, but can take up to 24 hours to do so. There is no way for you to manually force them to install sooner. If they haven't installed after 24 hours, then a root admin can check the logs and rescan the domains, which will either make them install or tell you why it can't be installed.

Yes, the limit has already been increased. You've used 352 of the 800 for today. The number you've already sent goes back to 0 every 24 hours.

Yes. It's not you causing this, it's us. We rarely allow extra emails, so when we approved you for your 800/day, it made some bugs we didn't know about show up. We've fixed the bug in our email counter that caused your suspension earlier and you should be unsuspended now.

It was blocked for too many failed cPanel logins. Unblocked.

There is no way for a user to self-unblock. You have to ask one of us to do it.

I'm confused because not only are you active, your account isn't even on that server. Escalating.

Unblocked. It was indeed for too many failed cPanel logins.

It's a known issue. Mbstring is broken on Johnny and might stay that way for some time since Apache and php need to be rebuilt to fix it. You will need to either wait until its fixed, or move to Tommy if you want mbstring support. You can do move to Tommy by deleting your account and signing up at midnight when Tommy registration opens. Alternately, you can donate and get an invite that lets you sign up for Tommy whenever you want.

If the server is broken, it'll just eat up the additional ones and leave them open too. Krydos might be willing to try increasing it, but it wont actually fix the problem (properly made software will close unused connections when done with them), it'd just delay or hide the problem.

The game server is broken, so your best bet is to talk to whoever makes/runs the game server software that's running at the IP Krydos posted, and ask why it doesn't close its SQL connections like it should. It's likely either a bug or poor design, especially since the connections sit there open with absolutely no usage.

The heliohost.org login gives others trouble too sometimes. Use https://tommy.heliohost.org:2083/ instead.

Free Tommy registrations open at midnight UTC every night. You can get an account for free then. Be sure to delete your existing account first. Also, if you want to reuse the username, one of us has to rename your forum account for you to make it available.

Unblocked.