wolstech

When you say inaccessible, do you mean your software can't use them? If so, change the password for the database user your software is using. If PHPMyAdmin does not work, change your cPanel password. If they disappeared entirely, let me know and I'll escalate it so they can be assigned back to your mysql root account. If you mean their tables are showing as "in use", there's nothing that can be done since we dropped our InnoDB support entirely. You'd have to wait until we restore that (there's no information on when or if this will happen).

Where did you get that message? We do run version 5.1.

While I don't know the specifics of the activity, it was likely either sending spam, hosting a botnet C&C, DDoS/attack scripts, or distributing malware of some form. If it were copyright infringement or phishing, it would be labeled as such. Many times, the illegal activity results from malware infections on your account that came in through insecure software. Unfortunately, there is no safe way to give you access to repair this because the activity resumes as soon as it's unsuspended. The account may contain stolen information and other data, as well as evidence that might be wanted by law enforcement. You're welcome to create a new account, though you will need to use a different domain and username.

XRumer is a mass forum and blog spam tool, not SEO software. We here at Heliohost do not condone spam of any form, including blog spam and forum spam, as a method of advertising. Use of this product to promote a website hosted on our service may result in a suspension. In addition, any user providing links to this software is subject to being warned or banned for promoting spam.

You will need to be patient. I've seen escalated issues take a week or more to be fixed. Waiting for 3 days is completely normal. This particular issue is system-wide, affecting all users on Stevie that became inactive after the cPanel upgrade.

The system does not support it, so we cannot add a second one for you. You can change it, but doing so will replace the old one with the new one.

You can only have one *.heliohost.org subdomain, so no.

Yeah, that's what others are having trouble with as well. The renew script isn't working properly. We'll have to wait for an admin to unsuspend you.

See http://www.helionet.org/index/topic/21832-suspended-marlesus/

Did it get suspended for inactivity and you renewed it? We've been having trouble with that. Either way, it says it's active in the system but is quite clearly suspended when visited. Escalating.

I suspect 5.4 will come at some point. In the mean time, Johnny already has it.

You can change that yourself once you're unsuspended: http://www.heliohost.org/home/support/scripts/domain

Set it to plain FTP for best results. FTP over TLS works on Stevie, but I had to try it multiple times to get it to work. I did not try Johnny. If you're on Johnny, the FTP server was probably just down. It's down a lot over on that server, see the monitor here: http://heliohost.grd.net.pl/monitor/

The only fully working theme is x3 (and in theory, paper latin, as it works on Johnny). Someone managed to get stuck in another theme yesterday. An admin probably just turned them all off as a result so people don't get stuck.

Try renaming any .htaccess files in public_html or in styles so they are ignored, then try again.

There are no plans to update at this time for compatibility reasons. Old PHP code does not run properly on versions newer than 5.4 due to function deprecation. You will need to find another framework.

The renewal script is broken. An admin will need to unsuspend you manually. Escalating.

You were suspended for running 3 cron jobs. Cron is limited to 2 executions per day. Your account has been unsuspended.

This support request is being escalated to our root admin.

We've had a lot of these in the past few days. The renewal script is broken. Escalating so an admin can manually unsuspend you.

You were suspended for the following: Please remove any and all links to the above domain within 24 hours. Your account has been unsuspended.

That account cannot be unsuspended.

This has been happening to people who were suspended for inactivity and renewed themselves. It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend when I tell it to. The renewal script is just broken I think. Escalating so an admin can unsuspend it manually.

This has been happening to a few people recently, primarily those who renewed themselves after becoming inactive. It shows as active for me in the system, but is quite clearly suspended when I visit it, and won't unsuspend for me. Escalating.

It's caused by Thunderbird's artificial restriction on short SSL keys. The solutions are to use an unsecured connection, downgrade Thunderbird to this version (or older), or get a different mail client.