wolstech

This support request is being escalated to our root admin.

Unblocked. It may take a few minutes to start working again.

It's archived because you didn't log in and it was inactive for too long. Escalating so it can be restored.

That account is permanently suspended for phishing. Also, you appear to be posting from the same computer or network as https://www.helionet.org/index/topic/28874-solved-request-unsuspension/ (also phishing). If you're the same person, please be aware that you're only allowed one active account, and that phishing sites are not welcome on our service. Please create a new account.

Your IP is not blocked for FTP login failures. However, that account is permanently suspended for phishing. Please create a new account.

Because the cell phone is probably seen by us using its cell plan IP. Cell phones on a data plan can change IPs very frequently (every few minutes, or even seconds). Try seeing if you can put the device in airplane mode, then turn on the wifi while in airplane mode. Apple devices can do this, not sure about Android. This disables the cell network connection and forces the data to go over your wifi.

It did have a short burst of downtime around 10AM PDT: http://heliohost.grd.net.pl/monitor/ I got notifications on my phone for it, which means it was down for more than 2 minutes (my monitor reported 4m 56s). The server probably was busy with something like Apache restarting (which causes a short load and downtime spike like this).

Unblocked. It may take a few minutes to start working again.

You're actually blocked for failed IMAP logins. Did you change an email password recently and forget to update the password on a phone or mail client? Either way, you've been unblocked.

Un-escalated and marked solved.

If you connect with FTP, you'll see them. Otherwise you need to go into the File Manager's options in cPanel and select "show hidden (dot) files". I'll escalate it to see if Krydos can fix this for you. Worst case is you can always delete your account and sign up again.

Check the .htaccess in the public_html folder and rename/delete if present. Also verify public_html has 750 permissions. Rename your index.php. If that doesn't help, let me know and I'll escalate.

To add to Krydos, we also only allow one account per person unless you ask for permission for a second. If you request permission and are approved, the account generally needs to be on a different server.

Indeed blocked for failed FTP logins. Unblocked.

@Krydos: He is gamlena / olsenalways.win on Tommy.

The mysqli extension broke on Johnny when we rebuilt apache earlier this week (it gave us trouble, mysqli, ASP.NET support, and a few other things are hosed). You'll need to use the old mysql for the time being (or move to Tommy where this works properly). The only way to make that work for now without rewriting or moving is to make a wrapper (basically a bunch of functions named mysqli_****() that just call the mysql_***() equivalent) and include that in your software. Ugly but it works.

It looks like it crashed. Escalating.

Unblocked. It should start working again in a few minutes.

The only suspension we send an email for is inactivity. For all other reasons, your site will simply show a suspended page. You can ask on the forums or by email what the reason is for your suspension. Many suspensions can be unsuspended if you ask and are willing/able to fix the issue. As for reasons for suspension, there's tons of them. Using too many resources (software too heavy for server, broken or abused software, etc.) and sending too many emails (limit's 50/day unless you request and are approved for more) are the most common reasons. Some other examples include (but are not limited to) having multiple accounts, malware infection, copyright infringement, hosting porn, or receiving an abuse or spam report for your account. There are a few that cannot be unsuspended. These are typically illegal things such as phishing, running a botnet, or fraud, and are rare unless you get hacked or have malware that grants a criminal access (e.g. a backdoor).

Finland is Helsinki timezone from what I can tell...should be UTC+3, which means registrations for Tommy should open at 3AM for you. If you don't want to stay up, you can donate instead and get an invite that works whenever you want: https://heliohost.org/donate/ (Invite takes up to 24 hours to arrive and will be sent to your Paypal/Skrill email address, in addition, the email address cannot already have a hosting account associated with it).

ASP.NET isn't enabled by default for accounts on Tommy. It has to be requested. This post can serve as the request. Escalating to have this enabled.

It was blocked for too many failed cPanel logins. Unblocked.

Yes, though you need to provide your own certificates on Johnny. Tommy on the other hand offers automatic SS, which means he generates, installs, and renews your certificates for you. I highly recommend Tommy if you're considering using SSL.

Try your main domain now. As for the addon domain, I don't have the ability to modify them. Try removing it, waiting 10 minutes, then re-adding it to force the records to recreate.

This happens when your browser doesn't save cookies or when you use a bad link. It can also sometimes be an IP address changing too often. Please try logging in using this link: https://johnny.heliohost.org:2083/ If it still doesn't work, please try another browser or computer.