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wolstech

Chief Risk Officer
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Everything posted by wolstech

  1. As Sove said, this domain is now working. If you still see the Queued page, please try clearing your cache.
  2. WordPress is almost certainly the cause. Was it up to date? Many of the minor updates to it are to fix issues like these, but a lot of people don't realize that or forget to install them. Also, even if plugins are legitimate, they can have vulnerabilities that can be used to hack your site. There are lots of legitimate plugins and themes, both paid and free, whose newest version has security holes. Using paid plugins or themes will help reduce the risk of vulnerabilities or intentional back doors, but there is no way to eliminate the risk entirely. The more popular the software is, the more likely it is to be targeted by hackers. WordPress and popular plugins are such a target because they are heavily used. Odds are extremely good (I'd say 99.99%) that it was NOT Heliohost's fault. If it were, everyone else would be having the similar problems with their site. WordPress is easily the most common CMS I see "hacked site" posts for, and it's almost always due to someone using outdated software, outdated plugins, plugins with security holes, or themes with malware. I'd recommend you get the latest version of WordPress and whatever plugins you use and update everything. You might want to make a backup and antivirus it as well.
  3. If you think your cPanel password is compromised, change it first. The more likely problem though is vulnerable software installed on your site. It happens a lot. You didn't post a link to your site so I don't know what software you're using, but software vulnerabilities are common. WordPress and Joomla are two well known programs that are infamous for being easily hackable, especially if you install random plugins/extensions. Also, many of the "free" WordPress themes you find online at random websites are actually backdoors designed with to let in hackers. If you use such software on your site, make sure to keep everything updated. Also, remove any themes and extensions you installed, and only install ones trusted sources.
  4. Not sure what that is, but it is not Heliohost's suspended page. If your Heliohost account was suspended, you would be seeing this page instead. You might want to try flushing your PC's DNS cache. Also, can you try another computer on the same network? An admin might have some more ideas as to what's going on with this.
  5. Have you tried clearing your cache? You also are using Cloudflare, so it's possible that it could be a problem. Also, like Sove said, your account doesn't seem to be suspended. Reizn.com is working fine for me.
  6. Something might still be wrong with that domain. I can't resolve it to anything meaningful. Nslookup gives "server failed" whenever I try. If it still won't let you add it saying your nameservers are wrong, talk to your registrar. It sounds like they didn't do something right on their end after you changed them.
  7. Dubbels.co.uk is showing a directory listing. If you still see a suspended page, please try clearing your cache. Also, dubbels.co.uk looks like it is on Stevie.
  8. The easiest and recommended way to get to cPanel is to visit www.heliohost.org and log in using the username/password you chose during signup. The log in form is at the bottom of the page. If you haven't signed up yet, you can do that here: www.heliohost.org/home/signup.
  9. You can create a database here: http://rentersguild.com:2082/frontend/x3/sql/wizard1.html Enter a name for the database, click Next Step. On the next page enter a username and password for the database and click "Create User". On the final page, check "All Privileges" at the top of the list, then click "Next Step". Wait for it to say it was created and added successfully. That's all there is to it. Just a note: Your database user and database name will both start with your cpanel username and an underscore, even though you didn't type that part in when you create them. The names will look something like guild83_DBNAME and guild83_USERNAME.
  10. An admin would need to add the extra software for you if you wanted it in softaculous. As for Open Real Estate, you can install it yourself quite easily. The developer's website for Open Real Estate is here: http://monoray.net/products/6-open-real-estate There's a link to an English download and an install guide on that site. It's pretty much a matter of uploading the files, setting permissions, creating a database and DB user for it through cPanel, then visiting it in your browser to configure it.
  11. I see this: http://i39.tinypic.com/bwrxi.png You said you've cleared your cache already...perhaps try another browser or another PC?
  12. Uproo.tk seems to be working. If you still see the queued page, try Clearing your Cache.
  13. Use this to change your main domain: http://www.heliohost.org/home/support/scripts/domain
  14. That subdomain is queued. Did you wait 24 hours after creating it? All domains and subdomains take up to 24 hours to start working after you add them.
  15. Totally missed the username here. If you make a DB user called ix-c and your HH account is gagetboy, it will look like "gagetboy_ix-c". The password will be the DB user's password, not your Heliohost password. The hostname...I didn't even pay attention to it since his original error showed "gagetboy@localhost". Oops. Honestly, I can't recommend one since I ended up making my own. I faced a similar issue back when I developed my site. I started with a very basic (as in, so basic it was 3 files, and like 4 functions) system from the net for a framework and coded a bunch of things to fix the major security issues. If you do what Shinryuu suggests and fix host and username, it should work. You can get away with using this one as long as you don't use it to protect anything that's very sensitive.
  16. Assuming that there's a DB called gadgetboy_ix-c and an SQL user added to it called gadgetboy, then yes. I looked at the code for that reg system last night...it's not you I don't think. The registration system isn't the best out there...it took me an hour to get it working, and then I managed to break it easily. I didn't bother testing it, but a quick look reveals a lack of protection against a variety of attacks as well (not sure how secure you need this to be). I'd go find a different registration system rather than try to get this one working...
  17. You need a database user. It sounds like you're confusing database users with the user accounts that people will create through your website. They are entirely different. I can't tell if you did this or not so try this: Visit http://ix-c.heliohost.org:2082/frontend/x3/sql/index.html (log in with your cpanel username and password). Create a user on that screen called gadgetboy if it doesn't already exist. Then add the gadgetboy user to the database using the form at the bottom of that screen. Make sure the password for the user you create there matches the one in the PHP file. If you did this already and are still seeing the error, something might just be wrong with that registration system.
  18. That looks like a user or permission issue. Did you create an SQL user called gadgetboy? Did you add that user to the database you are using for the login system? Is the password correct for that user in the php script?
  19. U.S. Pacific Daylight Time (GMT -7) right now. It'll probably be GMT -8 when DST ends.
  20. Are you able to connect again? Yes I can.
  21. I'll see if I can block myself...I'll try from the IP that I made this post from. If it gets blocked, please unblock when you notice it. I used to have little/no issue getting myself blocked for downloading via FTP, but haven't done anything recently that would cause it. EDIT: Wow that was fast. I got blocked just getting a directory listing of /public_html and all subdirs. FileZilla does that when you select a directory for download. I didn't even start the actual transfer. Here's the log. It now just times out whenever I access it. HTTP and cPanel are blocked too.
  22. You're on Stevie, so go here: http://stevie.heliohost.org:2082/frontend/x3/backup/index.html Click your forum database's name under the "Download a MySQL Database Backup" section and save the backup file. You can restore backups from that screen as well. If you do a "Full backup", the databases are included along with everything else from your account.
  23. I've been seeing a lot of these lately...firewall on Stevie is paranoid nowadays. If I remember right, it used to unblock you automatically after 20 minutes, but it was apparently changed and now seems like overkill. FTP is what seems to always get legitimate users blocked since most clients nowadays can open many connections and mass-transfer files in parallel, and some are set to do so by default. Also, were you downloading via FTP instead of uploading by chance? I used to get blocked for that quite a bit back when it auto-unblocked.
  24. Something must've changed in the past five versions of FF. it worked fine for me on FF 15. As for IE...Surprised there. Usually it's what causes the issue in the first place...
  25. I know what DB courses are like...had to take one myself 2 years ago. Insane amount of homework. On the upside, I use a lot of what I learned all the time when working on various PHP projects. A few of them were actually quite decent looking.
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