wolstech

When we cleaned up Ricky's crash, we removed all of the DNS records for all of the domains that were hosted on Ricky, which is why it no longer works. You can just create a new account (I'd recommend Tommy, his registrations open at midnight UTC and fill quickly), add the domain to your new account, then go to the MX records section of cPanel and change them to Google. That will recreate the DNS records for your domain and make your email work again.

While you're waiting for the manual backup (it may be a week or so), in the meantime, you're welcome to create a new account on Tommy or Johnny and add that domain as a parked domain to the new account so that it has something showing until we get you the backup. If you decide to do this and it fails, please let us know and we can clear out the DNS entries so it will add to your new account.

I've added you to the list at http://www.helionet.org/index/topic/28576-ricky-manual-backup/ (you're actually the first one...) If it's recoverable, it'll be added to your backup archive after the manual backups are attempted.

The settings shown in your screenshot seem to suggest you have them entered wrong. I use FileZilla with Tommy myself and the settings you posted should work fine. In Filezilla, go to File->Site Manager. Select the entry on the left for Tommy. On the right: Select the General tab, and make sure name in the host box says tommy.heliohost.org, not Tommy or Tommy SFTPMake sure the port is 1342 as you said.Select SFTP for Protocol.Username and password are your cPanel username and password. If it still does not work, try Explicit FTPS instead. Here's a few screenshots showing how to set up both SFTP and Exlpicit FTPS for Tommy: http://imgur.com/a/AyEMq (I use the explicit FTPS myself).

I'm recommending you replace howler.js with something else and see if it works (the error is related to how howler's audio output is handled by your browser). It's not the only javascript out there that can do what you're asking, so try a different script and see if it performs properly.

Googling seems to suggest people beyond the ones in that bug report are also having these problems with howler.js... Have you tried using a different library?

That error usually means the browser can't understand the audio file format (Chrome used to be known to have issues with certain ones like OGG), or that the audio file being played is corrupt. Have you tried a different audio file and different browser?

This failed because the domain you entered has DNS entries that need to be removed. Escalating so they can be cleaned up and the invite resent.

As others have replied already, you need to remove all of the temok.com NS records, and all NS records except ns1.heliohost.org and ns2.heliohost.org. The servers ns3.heliohost.org, ns4.heliohost.org, and ns5.heliohost.org do not exist. If your registrar has fields for 5 nameservers, enter ns1.heliohost.org and ns2.heliohost.org in the first two, and leave the others blank.

This was caused by your forum account, which was never used. I've removed it. Please try it now.

Johnny accounts take up to 24 hours to start working.

You should be able to use the username, the domain I don't know if they've all been removed from Ricky yet.

Krydos removed all the Ricky accounts earlier this morning, so the username should be available. The domain may or may not be available. If not, it will be shortly. We have a script running to purge the domains. Go ahead and try signing up on Johnny. Let us know if it gives an error or if the new account "disappears" during creation (which means it failed internally) and we can help you out.

There's something wrong with the way they were imported. I can't see any Ricky backups in the backend either (the links all point to missing files). Your username isn't even on the list. Escalating.

This support request is being escalated to our root admin.

A bunch of links I should see on the backend point to files in a non-existent folder called /0/...something didn't import right I think.

Yes. ASP.NET needs to be requested if you're on Tommy. If you're getting a 503 Service Unavailable error, it's because it has not been requested.

CloudFlare is not supported on heliohost.org subdomains. You need to get your own domain first.

This support request is being escalated to our root admin.

If you're on Johnny, it sometimes lags/restarts itself, so there's a few hiccups on occasion due to the load. As you noted, it's now working.

This function is intentionally disabled for security reasons. Please find another plugin. In addition, WordPress is notorious for terrible security (plugins requiring shell access through exec() are a great example). We ban more hacked accounts for compromised WordPress than for any other reason (the hackers usually send spam or set up phishing on such accounts). I would recommend finding another CMS entirely.

That account is on Ricky, which has failed. See http://www.helionet.org/index/topic/28505-2017-06-21/ The server is believed to need a new hard disk, so we are in the process of attempting to make backups of the data. An announcement will be made when/if these become available.

This support request is being escalated to our root admin.

That server has crashed. We're in the process of backing up all the accounts and making the backups available for you to download. An announcement will be made when any backups become available. Moved to customer service.

Ricky is down. We currently cannot access, move, or delete accounts on Ricky. Backups will hopefully be made available at some point, but we currently have no timeline for this. In the meantime, you can sign up on Johnny or Tommy if you wish. Please note you will need to use a different domain/username/email address.