wolstech

Johnny accounts take up to 24 hours to start working.

You should be able to use the username, the domain I don't know if they've all been removed from Ricky yet.

Krydos removed all the Ricky accounts earlier this morning, so the username should be available. The domain may or may not be available. If not, it will be shortly. We have a script running to purge the domains. Go ahead and try signing up on Johnny. Let us know if it gives an error or if the new account "disappears" during creation (which means it failed internally) and we can help you out.

There's something wrong with the way they were imported. I can't see any Ricky backups in the backend either (the links all point to missing files). Your username isn't even on the list. Escalating.

This support request is being escalated to our root admin.

A bunch of links I should see on the backend point to files in a non-existent folder called /0/...something didn't import right I think.

Yes. ASP.NET needs to be requested if you're on Tommy. If you're getting a 503 Service Unavailable error, it's because it has not been requested.

CloudFlare is not supported on heliohost.org subdomains. You need to get your own domain first.

This support request is being escalated to our root admin.

If you're on Johnny, it sometimes lags/restarts itself, so there's a few hiccups on occasion due to the load. As you noted, it's now working.

This function is intentionally disabled for security reasons. Please find another plugin. In addition, WordPress is notorious for terrible security (plugins requiring shell access through exec() are a great example). We ban more hacked accounts for compromised WordPress than for any other reason (the hackers usually send spam or set up phishing on such accounts). I would recommend finding another CMS entirely.

That account is on Ricky, which has failed. See http://www.helionet.org/index/topic/28505-2017-06-21/ The server is believed to need a new hard disk, so we are in the process of attempting to make backups of the data. An announcement will be made when/if these become available.

This support request is being escalated to our root admin.

That server has crashed. We're in the process of backing up all the accounts and making the backups available for you to download. An announcement will be made when any backups become available. Moved to customer service.

Ricky is down. We currently cannot access, move, or delete accounts on Ricky. Backups will hopefully be made available at some point, but we currently have no timeline for this. In the meantime, you can sign up on Johnny or Tommy if you wish. Please note you will need to use a different domain/username/email address.

There should be an announcement in the News forum when/if backups become available. There won't really be a "repair", it'll be a "download the backup we provide, and move to another server" sort of thing.

Yes. In the meantime, if you wish to sign up on Johnny or Tommy, feel free to do so. Please be aware you wont be able to reuse your username or email address until after we've backed up and removed the Ricky accounts. If you need your domains released before then, please post over in Customer Service and we can have them released so they can be added to the new account.

It's not online anymore. We got him running, then realised the hard disk was failing and decided to turn him off until we can back it up. I suspect we're going to eventually offer something like what we did for Stevie in terms of backups (assuming it can be backed up), but nothing has been made official yet.

You need to use a different username/domain/email than what was on your Ricky account.

Seeing that the server isn't running, it can't be moved. We're planning to attempt backups as we have with stevie and Johnny before it, but those are not yet available. When they are, we'll make an announcement on how to obtain them and move to another server.

Right now, you can't since it's down and we haven't backed it up yet. If it goes to plan though, there will likely be a backup offering similar to was done with Stevie or old Johnny (either a "we mail a link to a zip file" or we offer FTP access).

The server your account is on is currently down. Logging into a down server will always return an invalid username or password message. http://www.helionet.org/index/topic/28505-2017-06-21/

Ricky is down, which is why you cannot log in. See http://www.helionet.org/index/topic/28505-2017-06-21/ and http://heliohost.grd.net.pl/monitor/ for more information. (I apologize for the initial belief it was a firewall issue. I was unaware of the outage when I responded earlier).

Ricky is down, which is why you cannot log in. See http://www.helionet.org/index/topic/28505-2017-06-21/ and http://heliohost.grd.net.pl/monitor/ for more information.

Manually unsuspended.