wolstech

Speed seems to be much improved from earlier for me. A few seconds vs. almost 30s earlier.

@Krydos: Is there something on our website that could do this? I just tried it and the "Continue to cPanel" took forever (though it did eventually work, I was fully expecting it to time out...). Once I got in, cP seems to work normally. @fsps: Does https://ricky.heliohost.org:2083/ work to get into cPanel or does that time out too?

There was a blocked IP from the mid-west United States on Tommy that I suspect was yours. Try it now. If it's still not working, what IP are you trying to access cPanel from?

Can confirm it's a cache issue. I'm seeing a 403 Forbidden error for that domain.

His IP is from India. I figured he probably wasn't in the USA...I can't see IPs on posts when on my phone...

Moved to customer service. Please be patient. It can take up to 24 hours for such requests because krydos is the only one who can handle them. In addition, I don't know which country you're in, but its a federal holiday today for the USA where we are based, so support may be slower than normal.

This support request is being escalated to our root admin.

The issue was probably MySQL not responding earlier for some reason. Seeing you're on Johnny, strange things are bound to happen due to high load. Either way, I'll mark this solved this since it is now functioning properly.

Where are you seeing this error?

Only krydos can do that. He has to re-deploy it, which is why it was escalated.

No. There is a limit of one heliohost subdomain per account, and it must be your main domain.

I've had a bunch of issues with updates through softaculous myself. I used to have roundcube, and its upgrades would regularly fail. Was always easier to uninstall it and install it again. This behavior is by design. It auto-capitalizes first letter and removes all other caps. Also, the way you format your posts makes them difficult to read (and more confusing, and unfriendly to tools like text to speech) by the way. Using blank lines, colons, and bold is much easier on readers and computers alike than all those symbols you use.

You might want this link instead: http://sourceforge.net/projects/filezilla/files/FileZilla_Client/3.25.2/FileZilla_3.25.2_macosx-x86.app.tar.bz2/download It's the same as the previous one without the bundled adware.

Ricky is not down. It is possible your IP address is blocked by the firewall though. Try accessing your site from a different Internet connection (such as a cell phones data plan) and see if it works. A root admin can check the block list, though since you contacted us by email we don't have your ip. What is the accounts username?

PHP doesn't know what a DBController is, so its failing. The class is probably declared in an include that it can't find. Odds are there's a path in a config file that's set wrong somewhere. Check to see if there's paths in your software's configuration file. If so, they need to be edited to point to the correct locations on our servers as opposed to on your computer.

You're suspended for having 2 accounts. You're only allowed one. Which one do you want to keep?

That account is suspended for Phishing. For security reasons, phishing accounts cannot be unsuspended, backed up, or deleted. You will need to create a new account and restore any backup you may have. Please be aware that you will not be able to reuse any domains on your suspended account, and will need to pick a new username. We apologize for any inconvenience this may have caused.

The easiest way to create this folder is to do it on the server inside the FTP client. If you're using Filezilla: connect to the server, then navigate into public_html. After that, just right click the window pane that shows the files in your public_html folder and "Create directory". Alternately, name it without the period, then upload it, then use the FTP client to rename it to add the period once it's on the server. I'm assuming you're using Windows...Windows does not allow you to create files starting with a period through explorer. You can use a command prompt to create them though (there's guides online on how to do this, but it's not the easiest way to accomplish creating this folder).

I don't recommend SSL on Johnny for performance reasons, but you can do it if you wish: http://wiki.helionet.org/Installing_a_Let%27s_Encrypt_SSL_Certificate If you're willing to move to Ricky or Tommy, cPanel provides an SSL certificate standard for every domain on your account and auto-renews it as it approaches expiration. No manual renewals, no hassle, no messing with LE and ZeroSSL required.

What is the username of the account in question?

You might be blocked on our end then (legitimate users sometimes get blocked accidentally by the firewall if they are logged on when the server gets hit by an attack, Ricky did see high load a little while ago). I'll escalate this so a root admin can check/unblock you. Escalating.

You might be stuck in our firewall, but usually that causes your website to appear down for you too. It sounds more like your PC or network is blocking traffic that's not on port 80. Does http://cpanel.aar0n.heliohost.org/ work for you? (Note this link will not count for inactivity tracking purposes).

None that I can see. Your website is up and your account is not suspended. Are you getting an error or just a timeout trying to connect?

This support request is being escalated to our root admin.

You're welcome. Yeah, bookmarking the 2082 will result in an always-insecure login. As Krydos said, we offer the insecure one because a lot of places block the secure version due to its port number. Feel free to let us know if you need anything else