wolstech

Done. Let us know if you need anything else

Then you should be able to just sign up again. It will just tell you during signup you already have a forum account named WhiskeyJack and should associate it with the hosting account. The only other reason a username would be unavailable is if someone else already registered it. What is the username in question?

The Stevie accounts are long gone. Did it have the same username as your forum account? If so, this is what's blocking you from recreating the account, and I need to rename your forum account until after you sign up.

Changed. Let us know once you sign up and we can change it back.

30 days is best thought of as 720 hours from your last login, ignoring the calendar/month length entirely. If you logged in today (5/13), you need to log in before the end of 6/12. If the last login were February 14, you'd have to log in by the end of March 16, and so on.

Escalating.

What is your username and what domain is it?

The account cromarko has been deleted. I've also renamed your forum account so you can reuse "coldwin" for a hosting account. Let me know once you've registered and I'll rename you back. We don't have a Stevie backup for an account named coldwin, so the account cannot be "recovered", you'll need to sign up again and rebuild your site. As for needing a production server, I recommend either Ricky or Tommy. Ricky is Stevie's replacement (lives on the hardware that used to be Stevie). Tommy is on new hardware we bought last year. The major difference between them is that Tommy offers ASP.NET and Java, whereas Ricky does not.

It's because of your forum username. I've renamed you to aepadmin2 so you can reuse the username. Let us know once you've registered and we can change it back.

You need to back everything up, log into https://www.heliohost.org/ and delete your account. Once it deletes, sign up again when registrations open at midnight, add your domains, and restore all your files and databases.

Marking solved since the account in question has been permanently suspended for failure to correct the issue.

Removing a domain does not delete the folder, it just removes the domain and it's related DNS entries. If you want to be sure, add the new one first. Also, you don't need to remove the old one. If you leave both of them, they'll both work and show the same content.

Just add the new domain as another addon domain and set the document root to the same folder as the old one.

This domain is working properly. Please clear your cache if you still see the queued page. Also, based on your domain name, it's possible that your site might violate our TOS. Please ensure no inappropriate or X-rated content is hosted on the site (we don't allow pornography).

The uptime of Tommy is similar to what used to be offered by Stevie. In addition, we'll be releasing a new server named Ricky soon as well. This will be the "real" Stevie replacement (he's a VM that lives on Stevie's hardware).

Unsolved so he re-deploys it.

It got hacked again already. I'm seeing a "hacked by rapozof" banner at the top of your page. Please remove everything including your store software from your site ASAP. It has a backdoor or security hole. Also, please change your password. I've already given you 2 chances to fix this malware/hacking issue, this is your last chance. If this is not fixed within the next 12 hours, you will be permanently suspended.

Glad to hear. The server is severely overloaded though...http://heliohost.grd.net.pl/monitor/ It's been down most of the past day. This is normal for Johnny though...it's intended to be used for testing/experimentation, not a production website. For better up time, I recommend moving to Tommy.

You need to Request Java before you can run a java website. You can do this in cPanel under the Software section. Once you receive Java (there's a significant wait if you're on Johnny), you can upload JSP files and they'll just run when you visit them in your browser. If you have a war file, you should upload it into your home folder, then make a post on the Customer Service forum asking for it to be deployed so a root admin can deploy it for you.

It's an old server and is overloaded because we allow unlimited sign ups and more resource use per user. Johnny is intended as an experimental server, so this downtime is normal. If you need something stable, you should move to Tommy. Tommy has much better performance and up time and can run everything that Johnny can except for Rails applications.

That account is not suspended.

That account has been unsuspended. You have 24 hours from now to remove the hacked website and all malware from your account.

That's why...the ending of .html means it won't count. Only pages ending in .phpcp will count for inactivity tracking. The Heliohost.org login is supposed to count it before it reaches cPanel, but it apparently doesn't always work, you're not the first to mention this... Use https://tommy.heliohost.org:2083/ and it will always count.

What link are you using to log in? There are a few that wont count your login...

He generally does not bother with checking PMs unless you're already working with him on the boards (he's the root admin). He'll likely respond to your post here when he sees it. He usually checks once or twice a day.