wolstech

Not sure why your topic got skipped over...yeah Stevie does not support innodb. Strange errors like this result when you try to use innodb on Stevie. Glad you figured it out though

Rename the htaccess to something else so it will be ignored, then try again.

Based on that, the software you installed on your site is doing the redirect, not the server. If you remove your htaccess file and index page from the public_html folder, does it still happen? If so, the issue is the software installed on your account, not the server. There's probably a setting in the software somewhere for your website domain that needs to be changed.

What's your account name? We can reset your password and manually send it to the email address associated with the account.

That issue is probably on your end then. It works fine for me, and there hasn't been any downtime on Stevie (I'm on Stevie too, and I have email notifications for Stevie downtime).

You don't use htaccess. Just set your new domain's nameservers to ns1.heliohost.org and ns2.heliohost.org, then park somenewdomain.com in cpanel. It will point to your whatever.heliohost.org automatically and show the same content. Also, be aware that it takes 24-48 hours for the parked domain to start working once you park it.

That domain is functioning normally.

Disabling it would render a large number of accounts completely broken, as they won't be able to read their data if disabled. My account is one of them. I'd rather have it be readable and be down periodically than not work at all (mind you they can't convert to myisam either if they can't get at their disabled innodb database to export it), and I'm sure the others on Stevie feel the same way.

The $12 fee is optional. It is for a dedicated IP address, which is required if you want to use SSL. All users are limited to one account with 500MB of storage capacity. We do not offer any way to get more space.

An admin needs to deploy the war for you.

I'll escalate this for you. Out of curiosity, does this error occur if you alter an empty table?

It doesn't use any resources if its not being used, so not using the mail would be the same as disabling it. The common hog from mail is imap running a lot when you have you clients checking the mail too often..

We actually recommend myisam here for stability reasons. We've had issues with innodb databases going corrupt and breaking the servers. We just recently fixed Johnny. For Stevie users, innodb is broken and thus not supported. On Johnny though, it should work. Have you tried importing part of it at a time or importing an empty structure without data?

You created it today. It takes 24 to 48 hours to start working.

If you just renewed it, it takes up to 24 hours to come out of suspension. It is listed as active so the server likely just hasn't gotten its act together. Give it 24 hours then clear your cache again. If it is still suspended after that, let us know and we'll look into it further.

Please clear your cache.

If the account becomes inactive and is not renewed, it eventually gets deleted. Odds are this is what happened. We only have so much space, and accounts that sit unused for months don't make good use of that space, so we delete them as needed to keep space free for new users. The best way to prevent this from happening is to log in every 30 days so your account does not become inactive.

This support request is being escalated to our root admin.

Please clear your cache.

If it's just a very basic site that nothing's changed in recently, it might have been an issue on our end. I would suggest you not worry about it unless you get suspended again. If that happens we'll escalate it so Krydos can tell you what's causing the load.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

They take 24 hours to start working. After that, please clear your cache.

Not available yet, and we have no estimate. Stevie hasn't seen much in the way of changes. In fact, we haven't even fixed the MySQL issue that's been broken on Stevie for a year and a half (Johnny was fixed a month or so ago). Johnny sees updates months if not years before Stevie, and some things are never put on Stevie at all.

Your account was suspended for inactivity, because you haven't logged into your account in the last 30 days. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. To prevent this from happening in the future please remember to visit http://heliohost.org/ to log into your account at least once every 30 days. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

I won't be surprised if this is due to the MySQL server being damaged on Stevie. The damage tends to make the server go away when InnoDB tables are created/altered/dropped or when their contents are modified. It should come back in a few minutes. You probably will need to wait until Stevie is fixed (we don't have any estimate on when that'll be) in order to use that feature of Joomla. Johnny was fixed a month or so ago and no longer suffers from this problem, so switching servers would also work, provided you don't mind the poor uptime on Johnny.