wolstech

What's the account's username? I don't see the domain assigned to anything in our system.

You need to delete your existing account, then sign up again on Johnny.

I think krydos and Byron can put the public_html back if it disappears, but otherwise we usually recommend you delete it and start over. I know an account with all its folders deleted will not work completely properly if you just recreate them due to permissions issues. We have no facility to truly reset an account anyway. Anything krydos/Byron would do is done manually.

I assume you're on Stevie. You'll need to move to Johnny for php 5.4, or wait for Tommy's release and move to Tommy.

To answer your question, it's usually nothing you did. The server blocks people with a lot of connections when it detects that it's being attacked. You just happened to have a lot of open connections when an attack occurred, and you got blocked. It happens sometimes.

He's not down, you're blocked by the firewall for DoS. Escalating so you can be unblocked...

Should be fixed. It was a database error on our part that made your account seem like it was gone when it still existed. See http://www.helionet.org/index/topic/25722-couldnt-find-username-in-database-django/

This support request is being escalated to our root admin.

The account django does not exist. Either it was deleted by user request, or it was inactive long enough that it expired and deleted itself to make room for other users.

Doh, that's what I get for posting at 5am. It indeed does have uses here as a troubleshooting tool, though the immediate though jumps to SSH since many ask for shell access. Yeah, I've definitely used it with Stevie for SMTP/IMAP testing in the past. Laughably insecure indeed. It's just plain text transmissions and viewing of (raw) responses.

Did you already delete the Johnny account? If so, we don't have anything to give you.

The problem is cPanel not being able to verify that your device is still "your device". To our server, it's a new device every single time it's seen since your cell company gives it a different IP every time it go on the data network. The fix is to use something whose IP doesn't change as often. Finding some free Wi-fi is your best bet. Wi-fi generally gets its internet connection from wireline infrastructure (i.e. cable/fiber), which has a static IP or a dynamic that rarely changes.

Yes. See the various posts about him here: http://www.helionet.org/index/forum/1-news/

Escalating. You can change the main domain sure, but the real question is whether or not Krydos decides to unsuspend you again. This is your second suspension for domain theft...

I assume you're using the right password? Create a new database user, assign it to the database you're trying to use, then try using those credentials instead if your cpanel account to access the database.

Please clear your cache.

You're suspended for having 7 accounts. If I unsuspend this one, csmafut will be suspended.

You were suspended for domain theft.

Are you on a cell phone data plan of some form? If so, it's completely normal. The phone has a chance of changing IPs every time it connects to the tower. Solution is to find wifi. My phone does this too. Verizon in the USA for me.

That button will work after you buy the IP I believe... Also, for what its worth, on tommy when he comes out, the SSL won't require the dedicated IP.

No. There is no shell access of any kind.

Did you enable remote mysql in cPanel? You need to add the IP you're connecting from in there, or it will refuse the connection. You can add % to allow any IP if you wish.

It's being refused because we don't permit SSH access. The icon was added as part of a cPanel upgrade, however it has no function on our servers for security reasons.

Give it another 24 hours, then clear your cache. You just signed up.

Yep, 3 cron jobs. For a single job, it can't be set to run more than twice a day. If you have two jobs, each can only run once a day, etc. Unsuspended.