Krydos

You don't need to delete your account. Everything is already set up for you to create your new account. We can help you restore your backup once your account is created, but we can't create your account for you because we don't have access to check your email. I'll walk you through it step by step: Go to https://heliohost.org/signup/Enter your email addressCheck your email and click the link in the emailSelect the features you're interested in like php and click nextIf signups are available you'll be able to select Tommy. If not you'll have to wait until midnight UTCType your username, like 'sylvain'Type your domain, like 'sylvain.heliohost.org'Type your password twiceCheck the box if you agree to the terms and click next through the next few screensClick refresh a few times until your account is createdLog in using your username and password from aboveClick 'Continue to cPanel'Click 'File Manager'Click uploadClick select fileLocate your latest backup file, or the file you downloaded from https://heliohost.org/backupLet us know once you've gotten there or if you need more help. I'm not sure how that would work. Perhaps Ashoat could post his mailing address or create a PO box for mail? It would have to be up to him if he wanted to do that. That's a really good idea. I already had it on my todo list, but I hadn't gotten around to it yet. Thanks for the reminder.

Any additional directory to add would just get appended on the end of the command like /bin/tar zcvf /home/cpUsername/backup.tar.gz *.sql public_html/* directory2/* directory3/*

Do you get that error when you log in, or when you change directories, or when you upload something, or when you change permissions, or when?

Unfortunately that means that the portion of the hard drive that your account was located was too corrupted to create a backup. You'll just have to use your most recent backup instead.

Thanks for letting us know. The account that stores the backups had gone inactive since no one had logged in to it for 30 days. Does the link work now?

Thanks for letting us know. The account that stores the backups had gone inactive since no one had logged in to it for 30 days. Does the link work now?

Thanks for letting us know. The account that stores the backups had gone inactive since no one had logged in to it for 30 days. Does the link work now?

You can change permissions of files by right clicking the file on the server and going to File permissions. You can change the permissions of a directory the same way, but it also has an option to recursively change all the permissions within the directory too. Do your files upload by default in 644 now?

Does it work now?

Open FilezillaClick File >> Site ManagerClick New SiteType "Tommy SFTP" and press enterIn Host field type "tommy.heliohost.org"In Port field type "1342"In Protocol dropdown select "SFTP - SSH File Transfer Protocol"In Logon Type dropdown select "Normal"In User field type your cPanel usernameIn Password field type your cPanel passwordClick ConnectApprove the remote server key, and check the box to not ask you about this server again.

Resent to the new address.

Source: http://www.helionet.org/index/topic/27235-manual-backup-results/ There is nothing left to recover. We've already gotten everything that it's possible to get.

You can download your backup from https://www.heliohost.org/backup/ and create a new account at https://www.heliohost.org/signup/ using the same username, and domain as before. Then restore your backup.

The invitation goes to the paypal contact email address, but you can post the transaction ID or put in the donation comment your email address to send it to instead.

You seriously think that we seriously shut down serious Stevie after seriously like six years of seriously good uptime? In all seriousness though, the reason we asked for money for the first time ever in the 12 years we've been providing free hosting is because we're having so much bad luck lately. Trust me, no one who has created an account on Tommy is complaining. Seriously though, when both Stevie and Johnny crashed I thought that maybe Heliohost was done for, but all of our amazing users who have received exceptional free hosting for years stepped up and we have received more donations than I ever expected we would. People are being way more supportive than I expected too. I wouldn't have been the least bit surprised if a lot more people had acted the way that you are, but you're actually the first who has said anything like this.

Deployed. http://tsandler.heliohost.org/app

Resent. If you still don't get it let us know and we can try sending it to another email address or something.

There you go http://rassware.heliohost.org/test.jsp

There you go http://tsandler.heliohost.org/test.jsp

Try removing everything from the honey directory, and see if it works?

Resent.

You're probably talking about an addon domain. Create the addon domain, and select the subdirectory to park the domain on. While the system is creating your addon domain it will automatically create a subdomain too.

See http://www.helionet.org/index/topic/27029-tommy-ftps-buggy/

To clarify on this point a bit. You can submit your email address at https://heliohost.org/signup/ at any time. You can click the link in your email at any time. You can select the features you're interested in using at any time. Then you get to the server selection page. If all of the servers are full you can't get past this point. There is a refresh button on this page that you can hit over and over as midnight UTC approaches. As soon as Tommy accounts are available you will be able to go to the next step. As soon as you make it to the next step you're good to take as long as you need. You don't have to complete the entire account creation in six seconds. You just have six seconds from when accounts become available to refresh the page and click next. Hopefully signups are open for a little more than 6 seconds tonight though. We keep raising the daily signup limit, but there are a lot of people trying to create accounts right now. Let us know if you have any other questions. You can donate at https://heliohost.org/donate Once your donation goes through (which can take up to 24 hours for foreign currency conversion to USD transactions) you will receive a special invitation email. The link in this email allows you to skip the midnight utc madness and just create an account whenever you want at your leisure. Whichever email address you use to send the donation is where the Tommy invitation will be sent to.

Sorry, it looks like this one slipped through the cracks. I checked your backup and it's 136mb so you should have most if not all of your data. I have manually emailed your backup link. Let us know if you still don't receive it. If the only issue is your domain you can just change it using http://www.heliohost.org/classic/support/scripts/domain Your current domain is hugginglovetranslations.org which you're right about it not working. Have you purchased that domain yet? When I go to buy it it is listed as being available. We highly recommend using namecheap to purchase your domains. It looks like the price is $12.48 for a year right now. If you do decide to buy this domain we would appreciate it if you could use this link https://www.namecheap.com/?aff=102467 as Heliohost will get a cut of the sale. Once you've purchased it we can help you host the domain. Let us know if you need any help with anything.