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Everything posted by Krydos
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Tommy is invite only. You should have received an invite for your dedicated IP purchase though. Anyone who has sent us any money for any reason in the last year or so had an invite sent to them.
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Yes, you can signup for Johnny of Tommy. Johnny crashed last night so his uptime hasn't been spectacular lately. Tommy currently requires an invite though. Our system randomly sends out invites to people, but your chances of getting one is about 1 in 20,000. If you want a guaranteed invite you can make a donation https://www.paypal.me/HelioHost of any amount of $1 or more and you will receive an invite within 24 hours.
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[Solved] Unable To Login To New Account - Johnny
Krydos replied to wotsup's topic in Escalated Requests
The username wotsup, and the domain wotsup.heliohost.org is now available to create your Tommy account. When you create your Tommy account a forum account named wotsup will automatically be created for you. You can either use that, or we can delete the new forum account, and rename this forum account. Your choice. EDIT: Typo on the domain name. -
Well, the problem with that username is it was taken by a user that's not you on the forum years ago. It would be kind of rude to change some random person's username for this. Can't you just use a different username?
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That email address hasn't made a donation. If you made the donation from another email address you have two options: Post the transaction ID of your payment, or I can send an email to the donation address to verify the resend address.
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The domain greenvalleyrecording.heliohost.org and that email address are now available to create a new account. Let us know if you need help with anything else.
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If you create an account on Tommy by clicking the link in your invitation email your website will probably be available for people to access in about 30 minutes or less.
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When did you add that domain?
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Well, Tommy seems to be mostly good to go, so it probably won't be long. However, we're really busy with trying to fix Stevie and trying to get everyone from Stevie set up on a new server, so putting the finishing touches on Tommy are a lower priority. If you got an invite to Tommy your website can be back up in a matter of minutes. Tommy offers nearly instant domain creation instead of having to wait up to 24 hours like Stevie and Johnny. When the email says "before it goes live" it means before we offer daily free signups starting at midnight UTC each day.
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The domain clchazleton.org is now available to add to your Tommy account. The nameservers for Tommy are the same as they were for Stevie: ns1.heliohost.org and ns2.heliohost.org
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Please Can Move My Domain/server From Stevie To Tommy
Krydos replied to narugo3's topic in Customer Service
Your invitation has been sent. The username narugo2, the domains hlstatsx-ins.heliohost.org, and hlstatsx.tk are available to create a new account. -
Your invitation has been resent to your paypal email address.
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If you donated any amount of money to Heliohost you will receive an email invitation at the address that you made the donation from. If you click the link in this invitation you will be able to create a Tommy account instantly without waiting for signups to open. If you need a new invitation post your donation transaction id and it can be resent to you.
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No, you can leave your account on Johnny as long as you want.
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I have changed your Stevie email address so you can reuse that to create a new account.
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The username gowenrf, and the domain gowenrf.heliohost.org are now available to create a new account.
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Stevie, the server that your account is located on, is currently offline. See http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details. We don't know for sure if we're going to be able to get Stevie running again anytime soon so we've been recommending people create a new account on Johnny or Tommy and restore your most recent backup. Let us know if you need any help with anything.
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Stevie, the server that your account is located on, is currently offline. See http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ for details. We don't know for sure if we're going to be able to get Stevie running again anytime soon so we've been recommending people create a new account on Johnny or Tommy and restore your most recent backup. Let us know if you need any help with anything.
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Stivie Now Stable? How Sign In Cpanel Stivie Right Now?
Krydos replied to interimq2's topic in Customer Service
Thank you for your donation. We appreciate it a lot. Now just click the link in your email to create your Tommy account. I noticed yesterday that our email DKIM value was incorrect so this likely explains why some email services thought it was spam. I have fixed the DKIM so there is less of a chance of it getting flagged as spam now. -
The username iq151, and the domain iq151.heliohost.org are now available to create a new account.
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[Solved] Am I Suspended Or What? Elmyra
Krydos replied to elmyra's topic in Suspended and Queued Accounts
If you need your domain back online immediately we've been recommending people create a new account on Johnny or Tommy. -
[Solved] Am I Suspended Or What? Elmyra
Krydos replied to elmyra's topic in Suspended and Queued Accounts
Nope, your account is active and still exists, but your server crashed. We're working to get Stevie back online as soon as possible. -
[Solved] Am I Suspended Or What? Elmyra
Krydos replied to elmyra's topic in Suspended and Queued Accounts
Stevie is offline. See http://www.helionet.org/index/topic/26726-stevie-didnt-boot/ service@heliohost.org email address doesn't exist. We do have support@heliohost.org though. -
[Solved] Need To Move My Domain From Stevie To Tommy
Krydos replied to smac992's topic in Customer Service
The domain smccarter.com is now available to add to your account. -
Just use your most recent backup that you have, wait for Stevie to be fixed, or recreate your content from scratch.