Krydos

Done. You should now be able to log in and your website should start working within 2 hours.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Thanks for letting us know. This is actually caused by rebooting Cody. For some reason when Cody restarts he boots up with some completely random time in his clock. Apparently it was far enough in the future today that it thought 2018-05-31 was at least 30 days in the past. One of the first things Cody does when he boots up is update his clock. Since your account is the oldest on the server it was first in line to get suspended for the false inactivity. It looks like one other account was unlucky as well. I went ahead and renewed his account for him. I've known about the weird time clock thing, but this has never happened before.

Does it work now?

7.0, 7.1, or 7.2?

You can change the encoding of your database yourself. Start by going to https://www.heliohost.org/login/ and logging in. Then click Continue to cPanel. Next click PhpMyAdmin. Select the database in the left navigation panel. Click the Operations tab along the top. The far right box is labeled Collation and has a dropdown box where you can choose the encoding you want to use. Let us know if you need any further assistance.

I just checked and your database is located in your backup folder and is named ms0147_placement_db.tar.gz. Let us know if you need any further assistance.

What is your username or main domain?

Your account was located on Johnny which we were forced to rebuild. You can read about it at https://www.helionet.org/index/topic/32724-2018-04-30/ https://www.helionet.org/index/topic/32744-2018-05-01/ https://www.helionet.org/index/topic/32759-johnny-backups/ https://www.helionet.org/index/topic/32804-backups-soon/ https://www.helionet.org/index/topic/32846-backups-available/ https://www.helionet.org/index/topic/33083-johnnys-rebirth/ If you want to receive our news posts as a notification we recommend following us on Twitter https://www.twitter.com/heliohost and liking us on Facebook https://www.facebook.com/heliohost.org As it says in the news posts we recommend downloading your backup from https://www.heliohost.org/backup/ and then creating a new account at https://www.heliohost.org/signup/ Then you can restore your backup to your new account. Let us know if you need any help.

Your account was located on Johnny which we were forced to rebuild. You can read about it at https://www.helionet.org/index/topic/32724-2018-04-30/ https://www.helionet.org/index/topic/32744-2018-05-01/ https://www.helionet.org/index/topic/32759-johnny-backups/ https://www.helionet.org/index/topic/32804-backups-soon/ https://www.helionet.org/index/topic/32846-backups-available/ https://www.helionet.org/index/topic/33083-johnnys-rebirth/ If you want to receive our news posts as a notification we recommend following us on Twitter https://www.twitter.com/heliohost and liking us on Facebook https://www.facebook.com/heliohost.org As it says in the news posts we recommend downloading your backup from https://www.heliohost.org/backup/ and then creating a new account at https://www.heliohost.org/signup/ Then you can restore your backup to your new account. Let us know if you need any help.

Your account was located on Johnny which we were forced to rebuild. You can read about it at https://www.helionet.org/index/topic/32724-2018-04-30/ https://www.helionet.org/index/topic/32744-2018-05-01/ https://www.helionet.org/index/topic/32759-johnny-backups/ https://www.helionet.org/index/topic/32804-backups-soon/ https://www.helionet.org/index/topic/32846-backups-available/ https://www.helionet.org/index/topic/33083-johnnys-rebirth/ If you want to receive our news posts as a notification we recommend following us on Twitter https://www.twitter.com/heliohost and liking us on Facebook https://www.facebook.com/heliohost.org As it says in the news posts we recommend downloading your backup from https://www.heliohost.org/backup/ and then creating a new account at https://www.heliohost.org/signup/ Then you can restore your backup to your new account. Let us know if you need any help.

The queued page gets cached in your browser sometimes. If you clear your browser cache or use a different browser the queued page will likely go away. What is the link to the php script that is giving the 500 error?

500 errors can be caused by hundreds of things. Could you please provide a link to the php script that is giving that error?

Are you saying that during the account creation process you are unable to set your password? What is the transaction ID of your donation so I can resend your invitation.

Done. You should now be able to log in and your website should start working within 2 hours.

Please post your issue on the Helionet forums so one of the administrators can assist you.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance.

To create an email address go to https://www.heliohost.org/login/ and login. Then click Continue to cPanel. Next click the Email Accounts button. At the top there you can create a new email address by typing your username and selecting the domain such as username@yourdomain.com. As far as backing up your emails I would recommend connecting a mail client such as outlook to your new email address and using the backup features in outlook to save your emails to your computer.

The default email address that your account comes with is for internal email only. If you want to be able to send and receive emails we recommend creating an email address such as username@yourdomain.com. As far as getting notified of new emails you can connect IMAP/POP3 mail clients to your HelioHost email account. For instance I have my email address in my phone mail client so when I get a new email a notification pops up on my phone. Let us know if you need any help.

Done. You should now be able to log in and your website should be working again.

Yes, cPanel renamed Parked Domains to Aliases a few versions ago. It's the same thing though.

Registro.br does things backwards from everyone else in the world. They require the nameservers to be configured prior to changing the nameservers of the domain. No other registrar in the world requires this. In order to add a registro.br domain you have to change your account's main domain using https://www.heliohost.org/classic/support/scripts/domain Once your main domain is changed you should be able to set your nameservers to ns1.heliohost.org and ns2.heliohost.org at registro.br website. Also if you could encourage them to change their backwards policy we would appreciate it. Let us know if you need help with anything else.

See https://www.helionet.org/index/topic/33140-hh746852-suspended-iammende/

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...