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Everything posted by Krydos
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You can post your email or you can pm it to me. If you choose to pm it please leave a message on this thread otherwise I'll never remember to check my pms.
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[Solved] Archived due to inactivity
Krydos replied to ofcourse's topic in Suspended and Queued Accounts
Done. You should now be able to log in and your website should start working within 2 hours. -
[Solved] Archived due to inactivity
Krydos replied to ofcourse's topic in Suspended and Queued Accounts
There was a conflict with your username in the system. Your username is ofcourse2 now. Let us know if you need help with anything else. -
[Solved] Archived due to inactivity
Krydos replied to ofcourse's topic in Suspended and Queued Accounts
Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving... -
There was a conflict between the domain what.heliohost.org and a previous account. It can take up to 48 hours for accounts to fully delete and it's likely the new account was created before the old account had completed flushed out of the system. I have requeued your account for creation and it has created successfully this time. http://what.heliohost.org/ You should now be able to login at https://www.heliohost.org/login/ Let us know if you need further assistance.
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It looks like your hosting account has been recreated so I renamed your forum account back. FileMaker is only for Windows or Mac. All of our servers currently run Linux so it won't run on our servers. We are considering setting up a Windows server though so that would be something to consider.
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Done. You should now be able to log in and your website should start working within 2 hours.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Johnny and account de-activation after 30 (or just 6) days
Krydos replied to Piotr GRD's topic in Customer Service
Thanks for letting us know. This is actually caused by rebooting Cody. For some reason when Cody restarts he boots up with some completely random time in his clock. Apparently it was far enough in the future today that it thought 2018-05-31 was at least 30 days in the past. One of the first things Cody does when he boots up is update his clock. Since your account is the oldest on the server it was first in line to get suspended for the false inactivity. It looks like one other account was unlucky as well. I went ahead and renewed his account for him. I've known about the weird time clock thing, but this has never happened before. -
Does it work now?
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7.0, 7.1, or 7.2?
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You can change the encoding of your database yourself. Start by going to https://www.heliohost.org/login/ and logging in. Then click Continue to cPanel. Next click PhpMyAdmin. Select the database in the left navigation panel. Click the Operations tab along the top. The far right box is labeled Collation and has a dropdown box where you can choose the encoding you want to use. Let us know if you need any further assistance.
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I just checked and your database is located in your backup folder and is named ms0147_placement_db.tar.gz. Let us know if you need any further assistance.
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What is your username or main domain?
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Your account was located on Johnny which we were forced to rebuild. You can read about it at https://www.helionet.org/index/topic/32724-2018-04-30/ https://www.helionet.org/index/topic/32744-2018-05-01/ https://www.helionet.org/index/topic/32759-johnny-backups/ https://www.helionet.org/index/topic/32804-backups-soon/ https://www.helionet.org/index/topic/32846-backups-available/ https://www.helionet.org/index/topic/33083-johnnys-rebirth/ If you want to receive our news posts as a notification we recommend following us on Twitter https://www.twitter.com/heliohost and liking us on Facebook https://www.facebook.com/heliohost.org As it says in the news posts we recommend downloading your backup from https://www.heliohost.org/backup/ and then creating a new account at https://www.heliohost.org/signup/ Then you can restore your backup to your new account. Let us know if you need any help.
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Your account was located on Johnny which we were forced to rebuild. You can read about it at https://www.helionet.org/index/topic/32724-2018-04-30/ https://www.helionet.org/index/topic/32744-2018-05-01/ https://www.helionet.org/index/topic/32759-johnny-backups/ https://www.helionet.org/index/topic/32804-backups-soon/ https://www.helionet.org/index/topic/32846-backups-available/ https://www.helionet.org/index/topic/33083-johnnys-rebirth/ If you want to receive our news posts as a notification we recommend following us on Twitter https://www.twitter.com/heliohost and liking us on Facebook https://www.facebook.com/heliohost.org As it says in the news posts we recommend downloading your backup from https://www.heliohost.org/backup/ and then creating a new account at https://www.heliohost.org/signup/ Then you can restore your backup to your new account. Let us know if you need any help.
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Your account was located on Johnny which we were forced to rebuild. You can read about it at https://www.helionet.org/index/topic/32724-2018-04-30/ https://www.helionet.org/index/topic/32744-2018-05-01/ https://www.helionet.org/index/topic/32759-johnny-backups/ https://www.helionet.org/index/topic/32804-backups-soon/ https://www.helionet.org/index/topic/32846-backups-available/ https://www.helionet.org/index/topic/33083-johnnys-rebirth/ If you want to receive our news posts as a notification we recommend following us on Twitter https://www.twitter.com/heliohost and liking us on Facebook https://www.facebook.com/heliohost.org As it says in the news posts we recommend downloading your backup from https://www.heliohost.org/backup/ and then creating a new account at https://www.heliohost.org/signup/ Then you can restore your backup to your new account. Let us know if you need any help.
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The queued page gets cached in your browser sometimes. If you clear your browser cache or use a different browser the queued page will likely go away. What is the link to the php script that is giving the 500 error?
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500 errors can be caused by hundreds of things. Could you please provide a link to the php script that is giving that error?
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[HH#580252] Free Hosting request and already donated
Krydos replied to HelioHost's topic in Email Support
Are you saying that during the account creation process you are unable to set your password? What is the transaction ID of your donation so I can resend your invitation. -
Done. You should now be able to log in and your website should start working within 2 hours.
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Please post your issue on the Helionet forums so one of the administrators can assist you.
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Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...
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Your message's content was lost during delivery, likely because it contained images or attachments. Our system does not accept messages containing images or files. If you need to send an image or file, please provide a link instead of attaching it directly to the email. Please resend your request without images or attachments, or post on our forums for assistance.
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To create an email address go to https://www.heliohost.org/login/ and login. Then click Continue to cPanel. Next click the Email Accounts button. At the top there you can create a new email address by typing your username and selecting the domain such as username@yourdomain.com. As far as backing up your emails I would recommend connecting a mail client such as outlook to your new email address and using the backup features in outlook to save your emails to your computer.
