Search the Community

Tommy is getting upgraded! Johnny may have thrown a tantrum and demanded to jump ahead of his place in line, but our exclusive donor server hasn't been forgotten, and is finally going to get even faster and even more up-to-date. We will be starting a major upgrade soon, and wanted to let you know what to expect. What is changing: PHP: All of the versions of PHP currently available on Tommy will still be available after the upgrade. Node.js: We are adding versions 26 and 25. All other versions of Node.js currently available on Tommy will remain available after the upgrade. Python: We are adding version 3.14. Version 3.9 will remain the same. Version 3.12 will be removed. Django: We are adding version 6.0.7 running on Python 3.14. We are removing version 6.0.3 running on Python 3.12. Flask: We are adding version 3.1.3 running on Python 3.14. We are removing version 3.0.3 running on Python 3.12. MariaDB: We are adding version 12.3. We are removing version 10.5. PostgreSQL: We are adding version 18.4. We are removing version 13.23. Unfortunately, we don't have a way of tracking which accounts are using which Python modules right now. So if you're using any modules, please take a look at https://tommy2-info.heliohost.org/pyinfo/info3.14.py as soon as possible, and request any modules that you'll need that aren't already available. In the future, we plan to add a system for tracking which modules each account needs, allowing us to pre-install them before an account is moved. For now, you will need to re-request them. You can use this link https://helionet.org/index/forum/45-customer-service/?do=add to let us know if any modules you need are missing. Another thing to keep in mind during an upgrade like this is that your IP address will be changing. If you use our nameservers, ns1.heliohost.org and ns2.heliohost.org, your DNS records will be updated to the new values for you. If you use external DNS, such as Cloudflare, you'll need to manually update your DNS records yourself. You will receive an email with the correct values when it's time to change them. If you don't want downtime due to incorrect DNS records, you could temporarily use our DNS until you're moved, and then go back to the external DNS afterwards. You will receive an email when your account begins its migration to the new hardware, and a second email when the move has completed. We are taking volunteers to be the first ones to experience the upgraded speed and features, so if you're ready to move, let us know. If you need a little more time to make sure your website is ready for the upgrade, let us know, and we can move you to the end of the list too. If we don't hear from your we will assume you're ready to move now. Let us know if you have any questions.

When the Johnny server crashed we decided to give out free Morty trials to any affected users who wanted to get their website back online as soon as possible, since it would take a few weeks to get Johnny running again. We gave those free trials with no credit card required, no commitment, and without even a concrete end date for the trial, etc. Just HelioHost being generous, and trying to help people out like we always do. We gave out about 50 trials with no expectations that anyone would pay to stay on Morty, and honestly we thought 100% of the free trials would just happily move back to Johnny without a single upgrade. We were completely shocked and overjoyed to see that we received nearly $100 of upgrades from the free trials for Johnny people. The next round of free trials has begun, and this time around we're intentionally targeting businesses who are running their website on Tommy or Johnny. We've noticed that a lot of start-up entrepreneurs test out their website on our free hosting, with the intention of moving to AWS, or some other ridiculously expensive hosting option once they start to do some actual business. We figured it would be a good idea to show people that they don't have to leave HelioHost if they want blazing fast speeds and amazing uptime for their business. Once again, no credit card is required, there is no commitment, and we don't even really have a concrete end date for the trial but we expect it to last a month or so for people to get a chance to test Morty out thoroughly. Honestly, most free trials are basically "if you forget to cancel we'll automatically bill you some ridiculously high price" which is just evil corporations trying to prey on forgetful people, so it's understandable that we've had a few skeptical people get upset about receiving a free trial. I refuse to accept any free trials like that because it's not worth the risk of forgetting to cancel and getting billed. This isn't one of those scams. If you forget about the trial, we'll just move you back to the plan you were on before without getting billed anything. No big deal. If you're running a small business on Tommy or Johnny please contact us to let us know so we can get you a free trial as well, and make sure your business is being hosted on the plan that it needs to be on.

Hi, I am planning to deploy an ASP.NET (NET 9.0) website on a Tommy account. However, I realized that my account needs a Lily to make it work. Thanks.

Hi, I just wanted to let you know that Tommy is down https://status.heliohost.org/ . Also I tried to renew my account and it is stuck renewing indefinitely.

When I try to log inot my tommy server, It saysproblem loading page error. My connection is stable. Will you guys look after it !

Hi, I need sqlite version 3.32 and above for some sqlite commands? in php config it shows sqlite version SQLite Library 3.30.1 How can I update to required version? Thanks in advance. Amit Saraf Username : ansaraf

Username: fasouza, Server: Tommy Since I've completed my KeyHelp setup on my VPS and migrated my domains to it, I'd like to ask for a reset/wipe of my Tommy's account. I think it will be helpful since it will remove all my domains from the server (I'm planning on having only a HelioHost's subdomain on my account) and thus hopefully help everyone's uptime.

Hi! When will be available Tommy service?

I have successfully completed the node.js tutorial. I am trying to deploy an express app, and after reading another expressJS ticket I also tried putting the app in a subdomain titled express.jax.heliohost.us. The app folder is at the path - home/jax/node/riddleAdventure. The app url is - express.jax.heliohost.us/riddleadventure. The app has been registered using application manager. Dependencies have been ensured. Yet, the same express-related 'Cannot GET' error is displayed when I visit the url. Please advise, thanks very much! - Jax

I have a question? What is the difference between Johnny and Ricky? Does Ricky cost money? Which one is worth it and what is the tradeoff?

Not sure if this is the right place to post this. I had my site hosted on Ricky, so I followed the instructions to get moved to Tommy. This is my email for my new account richhackney3@gmail.com. My old account email was richchackney@gmail.com and the address was www.richhackney.heliohost.org. I verified my email through the link and chose Tommy and made a donation. Transation ID - 3YN66085490988937 When I try to log in I get page saying I need to click the link to verify my email which is why I don't have a username. Please advise. Thanks,Rich. Attachments area

I am trying to run a simple node app using express; however, I keep getting "Cannot GET /test" when I try to access the app (goochy13.heliohost.org/test). I have followed the Node tutorial on the Wiki and managed to get it working using "http" - but as I cannot get the same app to work using express instead of http I can only assume express is the problem. My simple test app is below. var express = require("express"); app = express(); const hostname = '127.0.0.1'; const port = 3000; app.get("/", (req, res) =>{ res.statusCode = 200; res.setHeader('Content-Type', 'text/html'); res.end('Node.js is on and working.'); }); app.listen(port, hostname, () => { console.log("Test app is running."); }); I have copied across the "node_modules" folder as a .zip - and extracted it from the server side. I have also included package.json and I hit "ensure dependencies" in the application manager. Certainly possible that I've missed a step or misunderstand what is required to get this up and running. Anyone got any ideas? Cheers

Thank you very much in advance! username: gintokki website: https://gintokki.art Transaction ID: 481506415H9731015 Paid 2 EUR (USD 2,25) via Paypal Have a good day, and thank you for the hard work everyone is doing out here!

Hi, I made a donation via PayPal. The transaction ID is the following: 2H81658620356372B, and my user is redfadec. Could you move my account yo server Tommy? Thanks

Hi, I tried to log in and it says that I am suspended. I do not know the reason. Please, Can you review the suspension and give me more information or active it again? a. HelioHost username: pgarciab. The server my account is on: Tommyc. your HelioHost main domain: http://matchandgos.heliohost.org Thanks in advanced

I'm asking about the difference between production servers and testing servers. I heard that uptime is a factor, but is there any other factors that makes one better. I also heard that the speed is faster, but also heard that Ricky was slow (before the upgrading). Also this is off topic but is Autossl Let's Encrypt or Sectigo/Comondo (I know that cpanel.net is Sectigo)???

Hi Team, I am a returning user and I request you to unarchive my account which was earlier suspended due to inactivity. PFB the details: username: giteshss server: tommy Please let me know in case you need any further detail. Thanks in advance! Regards, Gitesh

I would like to have my account switched to tommy because ricky is now down for maintenance. my username is: gekigek9 the transaction id is: 20522726274464208 or this: 5ER37504F8869444S (I don't know which one is the correct one) thanks

Hello there. I want to create a different server. But I cannot create it. I think the Tommy server will be great. Please have someone in charge switch my account to Tommy's server. Regards, EinSchweizerYT

Hi, I tried to log in and it says that I am suspended. I do not know the reason, but I read the Terms of Service and I think it has been incorrectly suspended. Pleas, Can you review the suspension and give me more information or active it again? a. HelioHost username: pgarciab. The server my account is on: Tommyc. your HelioHost main domain: http://matchandgos.heliohost.org Thanks in advanced

hello! I have already completed the payment of 0.0067 XMR to your wallet yesterday. Could you please change my server from Ricky to Tommy? If you need the TXID, I can share it as well. My username: thakurg

Hi, when I try to access to Tommy cpanel I obtain the following error: Internal Server Error500 No response from subprocess (cpanel (cpanel)): The subprocess reported error number 72,057,594,037,927,935 when it ended. The process dumped a core file. cpsrvd Server at tommy.heliohost.org

Hello, Could GNU Enscript please be installed on Tommy? It should be a pretty small package. I want to use it to generate print-formated documents with a simple CGI script. Thanks.

I've deployed my asp.net website to my Tommy server via FTP with Visual Studio. However when I open the aspx file on the website, it just shows the code. How can I fix this so it doesn't show the code? Please see the screenshot of what I see when I open the aspx. https://prnt.sc/vwhyzb

Hello, I added my 2 domains (pk-creations.gq & pk-os.gq) to "Domains" instead of "Addon Domains" using cpanel. But when I try to remove them, I get the following error message: Error: Unable to find out which user owns the parked domain Could someone please help me? Thank you.