Krydos

You'll have to use your latest backup.

These should all be available now. What domain(s)?

Already unarchived.

Only one other account was affected.

My apologies. In my haste to combat the AnonymousFox wordpress hacks I missed a single character in my script. Thanks for letting us know so quickly. I'll be checking the other suspended accounts to make sure they weren't suspended in error as well. Unsuspended. @wolstech The admin tool is fixed.

What is wrong is Johnny is currently under a ddos attack. I have moved you to a different ip address on Johnny that should work a little better, but the best option is to switch servers completely.

I wouldn't risk it personally. Having wordpress installed on your account is just a time bomb. Eventually it will be hacked, and it will be a mess.

It looks like the error is _mysql_exceptions.OperationalError: (1044, "Access denied for user 'ja1r_user'@'localhost' to database 'ja1r_ltc$posts'")

I just tested https://www.heliohost.org/reset/ with a hotmail account and I received the password reset email just fine.

Yes, localhost is correct. Is there any error message?

Have you requested java access at https://johnny.heliohost.org:2083/frontend/paper_lantern/java/index.live.php ?

Try changing the password of ducquang_main. I deleted that user and recreated it and reassigned it to the database, but obviously I don't know what the password was.

Which postgresql user are your trying with?

Did you synchronize grants?

The postgresql database cardao91_rooksitio has been dropped.

Which version of php are you using?

While we do have to rebuild the Johnny server occasionally due to the wear and tear of creating and deleting hundreds of accounts each day, we just recently rebuilt Johnny, and don't expect to need to again for quite a while. We don't ever plan on permanently discontinuing Johnny though.

There you go http://tvw.heliohost.org/test.aspx

Remote access enabled.

I forced autossl to run on your account https://www.sslshopper.com/ssl-checker.html#hostname=iloveheavymetal.live

When did you add that domain? It can take up to 24 hours for a new domain to get covered by autossl.

The problem is you picked the Johnny server which is currently under a ddos attack. I have moved you to a different IP on Johnny that should work a little better, but for better uptime and speed we strongly recommend switching servers to Tommy.

It looks like it might be forwarding the email before spamassassin even gets a chance to look at it. Ahh, I found this in the documentation:

We use spamassassin on our email support forum https://www.helionet.org/index/forum/91-email-support/ and it lets a few through every once in a while. Nothing is perfect. Since it's a publicly posted email address on a fairly high traffic website a lot of spam bots scrape the page and send us spam. Spam assassin catches thousands of emails and only lets through one or two a week. Gmail probably has the best spam filter in the world and a few get through to my inbox every once in a while as well.

Remote access enabled.