Krydos

The main reason we choose Plesk is because it can be installed on our Linux servers as well as our Windows server. We've had a Windows server for a few years, but hardly anyone uses it because there is no control panel and all of the accounts on it have to be created manually. By having the same Plesk control panel on all of our servers we'll be able to seamlessly connect them all together and easily create accounts and manage them all. As far as the price, we applied for the non-profit discount that Plesk offers and they approved us, on the condition that they be allowed to feature our story and put our logo on their main website. Obviously we agreed because that will be a great way for even more people to find out about HelioHost. The deal that Plesk is offering us is much better than the deal we had with cPanel. We will continue to be able to offer free hosting on Tommy, Ricky, and Johnny just like we have been doing for years. You can try out Plesk on their demo site https://docs.plesk.com/try-plesk-now/ We will be using the WebHost edition not the WebPro. The links there log in to the admin control panel that normal users won't have access to, but through that admin panel you can create a user account for yourself and log in to that to see how it will look. We're really excited to switch control panels, and Plesk was our first choice. We've been looking at it for years ever since we set up our Windows server, but it was always too daunting of a proposition to try to convert everything from cPanel to Plesk. Now that cPanel has forced our hand we can finally do the upgrade like we've always wanted to. It's just really unfortunate that our users will have to suffer for a while because of how evil cPanel is.

I talked to two different people at cPanel and they gave me the same response. Basically they just said we could pay full price which is over $17,000 per year if we wanted to get our servers back.

Yeah, and the worst part is cPanel gave us absolutely no warning. They didn't even email us saying "You're licenses have been revoked." A user tried to login to cPanel and got an error message and reported it to us is how we found out. Completely ridiculous, and very unprofessional behavior. They obviously just got too greedy and decided to try to hijack our servers for ransom money.

The domain abbodmar.heliohost.us now points at your VPS, and Hestia has been installed. Let us know if you need help with anything else.

I installed Hestia, and restored your Tommy backup on to your VPS. I sent you an email from my personal address with the credentials to log in to Hestia. Let us know if you need help with anything else.

Yes, all of our cPanel servers, Tommy, Ricky, Johnny, Cody, and Brody, have had their licenses revoked. We aren't able to provide any kind of free shared hosting right now. All of the VPS subscriptions are unaffected though.

Which folder?

We'll try to get the servers functional as soon as possible.

Changed.

No, you don't. You can use any DNS service you want for your VPS. Actually right now I recommend using external DNS such as through Cloudflare or through your domain registrar. Both of our nameservers run cPanel too so they will need to be rebuilt which means we will have some downtime on our nameservers as well over the next couple weeks.

You were sent an email. Perhaps check your spam folder? If it's not there complain to Comcast I guess.

We really do think this will be a good thing in the long run. It's a lot of work for now, and it's really unfortunate that cPanel did this to all of our users with no warning, but I think we'll come out of this bigger and better than ever.

Thanks for being so understanding.

You're welcome.

Thanks!

Only active accounts were added to the backup database. Since his account was archived before cPanel revoked the licenses it wasn't added automatically. I emailed you the link.

In the next day or so we will be taking your server, Tommy, offline to rebuild it. Redirects won't even work, and neither will email. If you don't switch to a VPS or find another hosting provider your domain will timeout in the browser, and all your emails will bounce back to the senders.

Your site will remain online without access to cPanel until we need to take that server down to rebuild it. So Tommy will be taken down soon, probably today or tomorrow. Once Tommy is done Ricky will be next, and after that Johnny. We've never installed Plesk before and a lot of our internal tools will need to be rewritten to work with Plesk so it may be a few weeks that your site is offline. We're hoping to have Tommy back online within a month.

Thanks for being so understanding. You rock!

One of the clauses in the contract I signed with Plesk stipulates that they have to give us 30 days prior written warning if they want to revoke our licenses. They seem really excited to supply the non-profit licenses for us though so that probably won't happen.

I have emailed you the download link from my personal email address. It should be simpler to find the download link without all the HTML.

Thanks for being so understanding. It's absolutely ridiculous, and completely unprofessional to revoke our licenses with absolutely no warning at all like this. If cPanel continues to be so greedy and treats everyone this way they will quickly lose all their customers and go bankrupt.

All of the VPS plans come with SFTP access enabled by default. SFTP is secure and works the same way as SSH using the same username and password as SSH. All FTP clients, such as Filezilla, should support the SFTP protocol. By default the VPS plans auto-bill each month (or every six months with a 10% discount), but you could sign up for a VPS and we could immediately cancel the subscription so it doesn't bill again. When the month ends you would get an email notification asking if you want to renew and keep your VPS. Hopefully we will get the new servers ready to go before the end of the month though. We've never installed Plesk before and a lot of our internal systems will need to be rewritten from scratch to support a new control panel so it could take a while to get all of that done. Tommy will be rebuilt first, followed by Ricky, and then Johnny. After the servers are rebuilt with Plesk we will attempt to automatically restore all of the active cPanel accounts. We've never used it before, but Plesk offers a converter script that should restore all of the files and domains and everything from your existing cPanel account. If you're considering a VPS plan to keep your domain online during the rebuild and aren't very familiar with Linux and SSH we can also install a free control panel for you. We recommend Ubuntu 20 with Hestia control panel. Hestia also offers a converter script that should automatically import all of your files and settings from your full backup that we emailed you about. The script can be found at https://forum.hestiacp.com/t/can-it-be-migrated-from-cpanel/1364 If you want to try Hestia you can either install it yourself through SSH or just reply to this email after you submit the VPS request and let us know that you want Hestia. Let us know if you have any other questions.

Thanks for the suggestion. It looks like aaPanel only runs on CentOS, Ubuntu, Debian, and Fedora though. The main advantage that Plesk has over aaPanel is that it will also run on our Windows server Lily. We've had a Windows server for years, but no one has really been able to use it because it doesn't have a control panel, and we have to create all of the accounts manually for it. Now that we have Plesk licenses we can offer a unified control panel over all of our Linux servers as well as our Windows server. This will make it much easier for people to host their ASP.NET websites for free.

You're welcome. Let us know if you need any help getting your information out of the compressed file.