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Everything posted by Krydos
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Yes, we make money off selling VPS. People are free to donate as much as they want. The price listed at https://www.heliohost.org/vps/ is the minimum you can donate for a month of VPS service.
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In the meantime you can create a Ricky or Johnny account and if you're a donor an admin can move your account back to Tommy when he's available.
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[Solved] Now I can't access the server and my website any more
Krydos replied to roguitar's topic in Customer Service
The domain englishup.heliohost.org has been synced onto ns1. Let me know if it still isn't working.- 19 replies
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- server error
- server
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(and 3 more)
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Yes, missing python modules will cause a 500 error. Post your import lines that you're using. You can also start with nothing and add the import lines one at a time until the 500 error occurs and that will narrow down which module is missing.
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Ok, you mention flask and you mention python 3.6 and you mention Ricky. These three things do not go together. You can do python 3.6 cgi on Ricky, but if you want to do flask or django you have to use python 2.7. Johnny has flask on python 3.6 though. I can move your account there if you'd like. Also, thanks for being so patient with us. We've all been very busy after this crash.
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It's called Alias Domains now. It was called parked domains from like 2005-2018 so we're used to that. If you search for "park" though it will bring up alias domains button though.
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75mb is pretty big for a php file upload. Put the .sql file in /home/engorpk2/database.sql and tell me the filename and the database name and I'll import the database for you.
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Forum accounts and hosting accounts are separate. We didn't used to create both at the same time. We didn't used to require that the username be free on both the forums and the hosting servers. It's possible someone has a forum account with a username that matches a hosting account, but they're not the same person. Lots of people have different email addresses on their hosting accounts versus their forum accounts. Some people create their hosting account and then request that we delete their forum account which would give someone the opportunity to recreate that forum account and pretend to be them to get the backup. It's easier to bruteforce the password on the forum account than it is on the hosting account so someone could theoretically gain access to the forum account, and then try to get the backup.
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Backups can only be emailed to the registered email address that you last had on your Tommy account. We will not be sending backups to any random email address that people request because anyone could come along and pretend to be a user to gain access to your private files. If you don't have access to the email address that you had registered on your Tommy account you will not be able to receive a backup and you'll have to use whatever the latest backup you had downloaded yourself prior to the crash. If your registered email address was an email that was hosted on Tommy you will need to transfer that email address to Ricky, Johnny, or another host before you will be able to receive the email with the download link.
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We expect the maintenance to begin around 8pm UTC and last about an hour. It may end up changing though, but that's the latest information that I have. It all depends on when Ashoat gets there, and how long it takes.
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Even if our main website is down, you can still login to the individual servers using port 2083. https://ricky.heliohost.org:2083/ or https://johnny.heliohost.org:2083/ You have to login with your username though. That login won't recognize your email address.
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This downtime will not affect users on Ricky or Johnny.
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Postgresql backups are now uploaded to the backup system as well. I don't think we lost any data in this crash at all.
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[Solved] Email Support and News (Cpanel) not showing up
Krydos replied to a topic in Escalated Requests
Fixed. -
[Solved] Email Support and News (Cpanel) not showing up
Krydos replied to a topic in Escalated Requests
Checking this I noticed that the news wasn't getting copied over to Facebook. That should now be fixed too. -
[Solved] Email Support and News (Cpanel) not showing up
Krydos replied to a topic in Escalated Requests
Fixed. -
Good luck with that. I used to use Byet. For his sake, I hope they're better than they used to be, but based on recent accounts I suspect no.
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[Solved] My server is dead! (VPS user on Eddie)
Krydos replied to Amoss's topic in Escalated Requests
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https://krydos2.heliohost.org/cgi-bin/modules36.py Discord.py is installed on Johnny's python 3.6 now.
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[Solved] My server is dead! (VPS user on Eddie)
Krydos replied to Amoss's topic in Escalated Requests
Turns out your file system went read-only due to filesystem errors. I ran fsck for you to fix the errors, and rebooted the VPS. Everything seems to be working again. Let me know if anything is still behaving oddly. 49 mins. -
Which version of python are you using?
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[Solved] $5 donation account transfer to Ricky
Krydos replied to rockygl's topic in Escalated Requests
I have verified the donation. -
Please post the following information: Your cPanel usernameYour main domainThe server that you are onThe version of php that you're using
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Were some of these posts split from some other topic, or is something missing? Which is the issue I'm supposed to be working on here? If I'm supposed to be fixing alakar.ga the nameservers will need to be set to ns1.heliohost.org and ns2.heliohost.org before I can do anything.