Krydos

I have emailed you the download link from my personal email address. It should be simpler to find the download link without all the HTML.

Thanks for being so understanding. It's absolutely ridiculous, and completely unprofessional to revoke our licenses with absolutely no warning at all like this. If cPanel continues to be so greedy and treats everyone this way they will quickly lose all their customers and go bankrupt.

All of the VPS plans come with SFTP access enabled by default. SFTP is secure and works the same way as SSH using the same username and password as SSH. All FTP clients, such as Filezilla, should support the SFTP protocol. By default the VPS plans auto-bill each month (or every six months with a 10% discount), but you could sign up for a VPS and we could immediately cancel the subscription so it doesn't bill again. When the month ends you would get an email notification asking if you want to renew and keep your VPS. Hopefully we will get the new servers ready to go before the end of the month though. We've never installed Plesk before and a lot of our internal systems will need to be rewritten from scratch to support a new control panel so it could take a while to get all of that done. Tommy will be rebuilt first, followed by Ricky, and then Johnny. After the servers are rebuilt with Plesk we will attempt to automatically restore all of the active cPanel accounts. We've never used it before, but Plesk offers a converter script that should restore all of the files and domains and everything from your existing cPanel account. If you're considering a VPS plan to keep your domain online during the rebuild and aren't very familiar with Linux and SSH we can also install a free control panel for you. We recommend Ubuntu 20 with Hestia control panel. Hestia also offers a converter script that should automatically import all of your files and settings from your full backup that we emailed you about. The script can be found at https://forum.hestiacp.com/t/can-it-be-migrated-from-cpanel/1364 If you want to try Hestia you can either install it yourself through SSH or just reply to this email after you submit the VPS request and let us know that you want Hestia. Let us know if you have any other questions.

Thanks for the suggestion. It looks like aaPanel only runs on CentOS, Ubuntu, Debian, and Fedora though. The main advantage that Plesk has over aaPanel is that it will also run on our Windows server Lily. We've had a Windows server for years, but no one has really been able to use it because it doesn't have a control panel, and we have to create all of the accounts manually for it. Now that we have Plesk licenses we can offer a unified control panel over all of our Linux servers as well as our Windows server. This will make it much easier for people to host their ASP.NET websites for free.

You're welcome. Let us know if you need any help getting your information out of the compressed file.

Yes, Hestia is what we recommend for our VPS if people want a free control panel. We decided to go with Plesk because it will run on our Windows server as well as our Linux servers.

Sorry, we've been pretty busy because of cPanel revoking our licenses. Later today you should receive an email explaining how to download your full backup.

Remind me on Wednesday.

There are two basic steps to adding a new domain to a VPS Set the A record for the domain on your DNS provider to the ipv4 of your VPS. Add the domain to your Apache or Nginx configuration. For instance if you're using Apache on Ubuntu 20 you could create the file /etc/apache2/sites-available/newdomain.conf and then symlink a copy of that file to /etc/apache2/sites-enabled/ to enable it. Here is some instructions to do this https://linuxize.com/post/how-to-set-up-apache-virtual-hosts-on-ubuntu-20-04/ If you're using Nginx instead of Apache it will be similar.

Removing those quotation marks fixed it. Someone just signed up for a VPS and their subscription says it will continue billing each month rather than billing once and then stopping.

I can install Hestia for you. I see the VPS request and I'll start building it now. Eventually I'm planning on adding a control panel selection to the VPS signup process, but for now it just assumes you want plain SSH only.

You could try this https://forum.hestiacp.com/t/can-it-be-migrated-from-cpanel/1364 and then when your full cPanel backup file is available you can run that script on the cpmove-infantex.tar.gz file that contains all your cPanel files and configuration. If it doesn't work you could configure it manually.

Looking at the example json on the PayPal website, and looking at my code I hope I finally have it fixed now. I put "total_cycles": "999" and I think it's supposed to be "total_cycles": 999 without the quotes around the 999. The next time someone orders a VPS we'll find out if it works now.

You can't access the control panel yet because cPanel revoked our licenses, and Plesk hasn't been installed yet.

Yes, the email address we send the VPS credentials to is your paypal email address. I had already built the VPS and emailed you the SSH credentials before I noticed this forum post. I am installing Hestia now and you will receive the Hestia login url and credentials shortly. The VPS signup page is pretty new, and I'm having trouble getting the billing cycles thing right. PayPal documentation is pretty terrible. Originally I set TOTAL_CYLCES = 0 which is supposed to me continue billing until canceled, but it said 1 total cycle completed instead. Then I tried setting TOTAL_CYCLES = 999 which is the max for that field and it still says 1 total cycle completed. In a month when your VPS runs out of payment you will get an email reminding you to renew with a link to make a new subscription. Hopefully by then I will have figured out how to make it continue billing properly. My VPS database allows 2 email addresses. The primary email address must match the PayPal email address so that payments will be linked to the correct VPS account, but you can set the second contact email address to anything you want. I have set your contact email address to the same as your Ricky account email. What domain do you want transferred to your VPS?

All accounts will be deleted after they are backed up. So your website will be removed until we get Plesk installed and your website transferred to the new system.

Interesting. Thank you for reporting this. I would have never figured it out myself as I can't even begin to read Arabic or Hebrew. Like Balloons said though it is just a map template created and maintained by a third party. The map tiles themselves aren't even hosted on our servers. We're just using a javascript library to display them. I'll pass the report along to the map service though, and maybe look at some different theme options that might have the right to left language fonts correct.

You could set up the subscription, and then we could immediately cancel it so it doesn't renew. Your VPS would stay powered on until the end of the month or the end of the 6 months, and then you will get a reminder email to make a new payment. It's really not a problem to do it this way. Either you or I can cancel the subscription. You can log in to paypal and click on the transaction and there will be a link to see the recurring status. If you click there it will say active or canceled near the top and you can change the status there. It's also not a problem for me to do all that on my end. Yes, I don't mind installing Hestia for you. It only takes an extra minute or two of my time, and then I will provide you with both the SSH login credentials as well as the Hestia login URL and the Hestia Login credentials. Unless people specifically ask for a control panel I don't install one because it's pretty much impossible to uninstall a control panel. It's much easier to just wipe the VPS and reinstall the whole operating system than try to remove all references to a control panel. Likewise, you can only install a control panel on a freshly installed OS. If you log in via SSH and install a couple things like Apache or whatever it will probably cause a lot of errors when you change your mind and try to install a control panel because there will be conflicts. I don't know if Hestia installs perl for you. It's not a big deal to install it via SSH if Hestia doesn't provide it though. There is a little bit of a learning curve to go from cPanel to Hestia, but it's pretty straight forward. Since you are starting to second guess yourself I can give you a free trial for 3 or 4 days to try it out. If you like it you can pay for it and keep it. If Hestia is too complicated or something you will only waste a little time playing around with is. For me it takes maybe 5 minutes to plug in the variables into my VPS creating script and then it just runs and does all the latest updates and everything. Then Installing Hestia is basically the same, just plug in a few variables and let it run for 15-30 minutes. I would estimate it takes less than 10 minutes of my time total to set up an Ubuntu 20 with Hestia VPS. Don't worry about it.

The full backups will include the schema as well as all the data.

We've never built a Plesk server before so it will probably take at least a week to do the first server.

The only hosting we can provide currently is a VPS https://www.heliohost.org/vps/ For $4 you can get a month during which time we should be able to get a Plesk server set up, and then you can switch back to free shared hosting after that.

Thank you for being understanding. We'll get the new servers online with Plesk as soon as possible. In the meantime let us know if you need help with anything or need to figure out a way to keep your website online temporarily during the rebuild.

Have you read any of the news posts from the last few days? https://www.helionet.org/index/topic/44324-so-long-and-thanks-for-all-the-fish/

I've heard the inode thing is because they are an ifastnet reseller.

If you want to get a VPS we can install a free control panel for you that will install everything for you. A popular OS and free control panel is Ubuntu 20 with Hestia. Maybe take a look at their demo and find some of the familiar cPanel functionality. https://demo.hestiacp.com:8083/ I've never used them personally, but I've heard a lot of people talk about infinityfree. Most of the time when people tell me about them it's because they're saying how much better HelioHost is though. Tommy will be the first to be backed up, and that may complete in the next day or two. Once the backups are done and all the data is safe Tommy will be wiped and we will begin installing Plesk. So your website will be online in its broken current state for maybe 2 or 3 more days max I'd say.