Krydos

I couldn't get the zip file to work so I guess I'll just take your word for it. I searched through my email box, which I haven't deleted anything from, and I see both of your donations, but never any response back from you. I've increased the storage space on your deny account, and I gave you six months of inactivity immunity. Thanks for the donations. We really appreciate it.

Done. You should now be able to log in and your website should be working again.

Postgis extension has been created on farkkill_fasiljalan.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Unblocked. It was for failed IMAP connections so make sure your mail client has the right info saved.

Done. You should now be able to log in and your website should start working within 2 hours.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

I've been going through and sending a thank you message through GoFundMe to every single person who donates. The last time we did a GoFundMe fundraiser I was able to see the email addresses of each person who donated, and could use that email address to find their account in our system. This time because of some ridiculous law in the EU, GoFundMe won't provide me with any information at all so I have to contact each donor to find out which account is theirs. If they don't respond to the email that GoFundMe sends them when I message them there is really nothing else I can do to figure out who they are. Check your email that you used to donate and see if you can find either of my messages through GoFundMe.

Done. You should now be able to log in and your website should be working again.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

Unblocked.

This shouldn't be news to you https://www.helionet.org/index/topic/35817-suspended-micou/?p=158633 and https://www.helionet.org/index/topic/35075-suspended-micou/?p=156054 and this one is three strikes for high load already. If you get suspended for high load one more time I'm going to transfer your account to Ricky. Tommy is supposed to be our fast server, and you're making it quite slow with the constant high load. You can check your load and memory usage at https://tommy.heliohost.org:2083/frontend/paper_lantern/load/index.live.php Don't let either the cpu or the memory meter get to 100 please.

Done. There was a conflict with your username so it is postfre2 now. Your domain and your email address are the same as before. Your domain should start working within 2 hours.

Your account was archived because you haven't logged in for quite a while. We have a limited amount of space on our servers, and occasionally we have to remove the unused accounts to make space for new users. To prevent your account from becoming archived again please remember to log in at https://www.heliohost.org/login/ at least once every 30 days. Unarchiving...

The IP that you posted from is not showing up as blocked. Have you enabled remote mysql?

You're right, Tommy is pretty behind on processing logs. Probably because the load has been so high lately. I manually ran your stats, and did a few things that might unstick the processing of everyone else's logs.

Please post the following information: Your cPanel usernameYour main domain

Remote access enabled.

A 2 GB error_log tends to do that.

Your storage space has been increased. We support php 5.4, 5.5, 5.6, 7.0, 7.1, and 7.2 currently. We will be supporting php 7.3 before too long as well. I'm sure 7.2 is new enough for grav though.

The compromised files cannot be backed up due to your account being used for illegal activity. Our policy on hacked account is not to back them up because they are frequently used for phishing and giving the files back could contain bank information and other phished passwords, etc. We could be held liable in court for passing along this private information just like the criminal who hacked your account. You'll have to use your most recent clean backup.

Remote access enabled.

@sohamb03, this account wasn't archived, it was suspended. You can check the status of an account by typing their username at https://www.heliohost.org/status/

That's the issue then. Your browser wasn't processing the javascript correctly because the next button on the username screen should be greyed out until you pick a username that isn't already in use. Then the account creation process detects invalid data, usually a hacking attempt, and kicks you out. Like I said originally you have to pick a different username when your account is hacked.

Sorry, that was me. I started freeing up his domain and email and while that was running I got tired, forgot what I was doing, and went to sleep. I just sent an invitation email.