wolstech

See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ Also, I know that topic is for stevie, but some have reported that the problems are also affecting Johnny. There is no estimate on when it'll be fixed. It broke almost a year ago, so I'd say its safe to assume it won't be fixed in the near future.

You were suspended for running 3 cron jobs. The limit is 2 per day. Your account has been unsuspended.

Looks like someone misused /tmp on Stevie and filled it up again... Getting upload errors and cP shows it as full.

This support request is being escalated to our root admin.

LASHBACK listed us again for some reason...

It's been damaged since February 2014. Its not a user crashing it, and there is no easy fix for it (hence why it remains unfixed). See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/ (I've seen symptoms recently that suggest Johnny might be developing a similar problem)

That domain is working fine. Seeing you can't access it, and FTP and cpanel don't work, you're probably blocked by the firewall. An admin can check and unblock you if needed.

You can delete your account here: http://www.heliohost.org/home/support/scripts/delete

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

You were suspended for high server load for the second time. Please note that you only get three strikes for that reason, so please fix the issue causing the load. We might not unsuspend you if it happens again. Your account has been unsuspended.

Pgadmin iii works fine for me. Are you using Stevie.heliohost.org as the host, and your cpanel username and password? There is no other solution at the moment other than possibly adminer (a mostly universal php SQL tool).

PHP runs from the top down. You put the code that displays the contents of the arrays before the code that puts the stuff in them. They're always empty because the code that puts the results in hasn't been run yet. Move the code block that shows the array entries (lines 19 to 40) to line 319 (after the queries and if (!$q#) stuff but before the footer) and it should work.

It was experiencing extremely high load earlier...I couldn't even reach it. It seems to be back to normal now though.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

No. These functions are disabled for a reason. If we let people use their own php.ini, they'd do things like enable passthru and exec (security risk, not to mention load...imagine if people used it to start things like game servers), turn up the memory limit (which would make the server slow for everyone else since they'd be hogging the RAM), or disable the script timeout (they'd run scripts that take minutes or hours, hogging the CPU). You cannot override the limits and restrictions, nor can you provide your own php.ini. You need to find software that does not rely on passthru, exec, or any similar function that runs commands on the server.

We disabled the ability to change or override anything in php.ini. Passthru will not work here because we don't allow server commands (it's basically exec with the output being returned...) If your software requires this to work, you'll need to find another host.

If you don't understand what I wrote, you likely won't be able to fix it. I don't know what "it crashes" means. so I can't give anything more specific. Do you mean a 500 error? If so, your software is broken. Is it a mysql error? If so, it's likely our broken database server which we likely won't be fixing in the near future (move to Johnny or find another host). If it's an error related to mail not sending, try again later.

The software is trying to use innodb database tables. It's been broken since February and we don't when or if it will be fixed. See http://www.helionet.org/index/topic/18875-stevie-mysql-common-questions-and-problems/

The reason was because we received an abuse report from our provider for your account. We're obligated by our provider to suspend accounts that get reported. The report itself suggests that it's for sending spam...in some cases you can get unsuspended if you fix the source of the spam (often it comes from hacked software on your account, Joomla and WordPress and dubious themes/plugins for them are a leading cause for instance), but its up to Krydos to decide that. Krydos has been known to disappear for long periods due to lack of time, and it's worth noting that everybody here is volunteer too. Back in November we had people who waited close to 2 weeks for him.

It was granted 12 days ago. You can see what it is in cpanel. It's on the left side where it says "shared IP". There is nothing you need to do to use it, DNS takes care of that for you. If you're trying to get a secure connection, the next step is to install certificates. cPanel can generate a self-signed one, but it will make browsers display a warning when you visit your site. To get rid of that, you need to buy an SSL certificate from a certificate authority.

PHPPgAdmin has been broken for months. Use a PC program like pgadmin III to manage your postgres databases instead.

Krydos sometimes takes several days or even a week to respond to these posts. Please be patient.

This support request is being escalated to our root admin.

Phishing accounts typically cannot be deleted. I'll escalate this, but I suspect krydos will tell you the same.

The mysql server is damaged (has been since February). The best you can do is not use innodb tables in your own databases, and hope others don't crash the server trying to use them.