wolstech

This support request is being escalated to our root admin. @krydos: He has 4 accounts and claims three are for friends. How do we handle this?

Um, they're all registered to you...and the domain names and content all suggest you're the one using them. I'll escalate this, but krydos will likely want your friends to prove they are theirs and that you're not the one using them. As for the java, I can't tell since you have a custom error page and no content. If you disable the custom errors and see a 404 from tomcat (error has navy blue bars, top and bottom) you have java.

Cloudflare has the ability to cache your site. You won't be able to use any applications (e.g. post to a forum, edit blog, etc.), but content like normal web pages and existing blog posts will still be available. When we are down, the public will see a slightly-outdated version of your site instead of an error message. You might want to create a new topic asking how to set up CloudFlare correctly. I don't use it myself, so I can't explain the procedure, but I know there's at least one other moderator here who knows a bit more about it than I do.

The main reason is because our nameservers keep failing. NS2 hasn't worked in over 6 months, and NS1 goes down a lot (it was down earlier today for ~1 hour). Much of the downtime is when both NS's become unavailable. If you're on Johnny, then it's even worse since he frequently goes down from high load as well. I find it frustrating too. The good news is that there's been some talk about much-needed server upgrades in recent weeks. It'll probably be a little while before we get anything, but we're definitely considering it. You might want to consider setting up cloudflare in the meantime...that way a cached version of your site will be available even if we're down.

It means the line moved faster than we expected. Your bigger issue though is that you have four accounts. You're only allowed one account. Which one do you want to keep? Please let me know within the next 24 hours.

As yashrs said, the account mylund does not exist. However, there are two other accounts with that domain, youman and manish1. That domain was suspended because youman was inactive. You can only have one account though. Which do you want to keep?

Host should be Stevie.heliohost.org Username and password are fine (your cpanel username and password).

Phppgadmin hasn't worked for months. Use a tool for your PC like pgadmin or adminer to manage pgsql databases.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

I'll let Krydos do his thing and decide, but I will say we received an abuse report from AA419, which has listed you as a fake bank. AA419 is a rather reputable anti-scam organization. Your site's listing can be found here: http://db.aa419.org/fakebanksview.php?key=93211

In that case, use Stevie.heliohost.org or Johnny.heliohost.org depending on which server your account is on.

This support request is being escalated to our root admin.

Krydos can likely tell you which file caused the load and might be able to tell you your CPU and RAM usage for the past few days. I'll escalate this.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

Your intermittent database errors are almost certainly a result of server damage causing the mysql server to crash. That X showing is because it is down. cPanel restarts it on its own after a few minutes when it crashes, and it will show as up again shortly after.

You can't.

No. That would be 1440 in a day. The limit is 2, so if you only have one job, the most frequently it can be run is every 12 hours. If you really need something to run that frequently, use a service like setcronjob.com to schedule it.

It's not the number of jobs you create, it's the number of times they run. Only 2 runs are allowed per day. How you use them is up to you. You can have 2 jobs run once, one job run twice, etc.

That will get you suspended for too many emails. The limit is 50 emails per day. Also, be sure the cron job only runs once or twice a day. We'll suspend you for too much cron if you have more than 2 cron executions in a day.

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

I'm assuming deadpoolgaming.tk is your domain. The domain works fine for me without www. Please clear your cache.

NS2 has been down for 7 months, so that's not the issue. The server and account seem fine, although your account's website is not returning anything useful. When visited, I get the following HTML as the content: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Frameset//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-frameset.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> </html> No head or body...my guess is that whatever software you used for your site died on you. Try removing all index files from your public_html folder and put an index.html with some text in there. If you see that when you visit your site, you need to repair/reinstall the software for your website.

We don't block it, so it should work if the server where the database is hosted allows remote connections. You'd need to ask the other host if they allow remote connections though, since many do not.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.Webshell-2 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

PhpPgAdmin hasn't worked for months on Stevie. You can use a PC program like Adminer or pgAdmin to manage postgres DBs on Stevie though, so you can still use postgres.