wolstech

Please see our response in your previous case. You should have received the response by email, but if you did not, you can view it here: https://helionet.org/index/topic/58810-hh998859-email-limit/ We require several pieces of information from you before we can make a decision on this. Please answer the questions we asked in the case linked above.

Krydos can cancel this for you.

This issue has been resolved. Please try completing the registration again now. You may need to clear your browser cache first.

Just another quick update: I've just reproduced the same issue on my end with a test registration using Chrome on Win10 and can confirm there appears to be a software issue of some sort with the registration page. The issue is being investigated. Thank you for reporting this.

Interesting...our other root admin Krydos would be the one to troubleshoot the code as he built it. I'll pass this along to him. In the meantime, can you answer the following: What browser are you using to sign up? Do you have any extensions installed in that browser? Can you try the registration in incognito mode?

Krydos should be able to create a backup of madmaverick for you. In the meantime, rafasantoni has been unsuspended.

High memory usage. 100.03 GB of memory. Excessive memory consumption is very common for node... Also, turning node off doesn't always stop existing processes from running. The node application just sat there using a ton of memory until you hit your limit and got suspended, which killed the process. Since you've already disabled node, I've gone ahead and unsuspended you. Please watch your load here going forward: https:/heliohost.org/dashboard/load/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Account parentalcare2024 has been resuspended and account tenantproject202 has been unsuspended. It may take a few minutes for it to start working.

The support email does not accept attachments. Can you please upload the screenshot to something like Imgur and send us a link?

Krydos can allow this for you.

See https://helionet.org/index/topic/58815-please-unsuspend-my-account/

You're only allowed to have one account. Which one of these two do you want to keep?

Please check your email for a link to reset your password.

What is the name of the database and the name of the database user?

Please check your email for a link to reset your password.

See https://helionet.org/index/topic/58607-suspended-account/

Unsuspended. It may take a few minutes to start working. Please delete the entire WP installation and reinstall. If you don't delete the .htaccess file, you will also need to remove the "deny from all" from .htaccess once you've removed the infected WP installation.

The username for one of the other accounts in the pairing is "madmaverick". There may be more than one other account. Do you want to keep rafasantoni since that's the one you're asking about?

Please check your email for a link to reset your password.

WP is notorious for this. The 504 errors are due to how bloated and inefficient it is...it's timing out while trying to finish processing. Our system doesn't log which file is causing the load so we can't tell what is causing it, with Wordpress installations on your account, I'm not at all surprised you keep getting load suspensions. Please be more mindful of your load and consider dumping Wordpress. Since you've been suspended twice for this now, we expect this to be fixed promptly. A third suspension for load may be permanent if you haven't made an effort to fix it.

Krydos can do this for you.

There is no account matching that email address. An account matching your username does exist, but the email address is different. Is that the account you meant to reset?

There is no one way to do this as every installation of wordpress is different depending on the template and plugins used. I would suggest starting by changing the domain setting for the site though. Since it won't load, you can do this by editing the database in phpmyadmin (the settings table contains a value for this you can edit).