wolstech

Domain added. Please be sure to configure DNS to point to our name servers or for external DNS, use A and AAAA records pointed to the IP addresses shown in Plesk. The domain may take up to 2 hours to start working, and SSL may take longer since DNS is not currently configured.

This happens sometimes... Please check your email for a link to reset your password.

See https://helionet.org/index/topic/58737-error-on-loading-website/?do=getNewComment Please don't duplicate your request in multiple forums.

It's because the WP site is trying to access files in the home folder for bookhaven.helioho.st, but the site is now at roborave.helioho.st. You need to update WP's configuration to use the correct domain. Wordpress does not tolerate the domain being changed very well (among other things...WP is garbage in its entirety, but that's besides the point here).

You actually had 3 forum accounts as there's one called morizaki as well. Forum accounts for rentohou, morizaki, and akka have been deleted.

Do you need a backup before we reset this? There's currently almost 600MB on the account, resetting the account will delete all of your content.

Please check your email for a link to reset your password.

Do you still need this account reset? Also, we have to add domains for you, you can't do that yourself yet. EDIT: Nevermind, its a duplicate topic. Closing.

Please check your PMs for information regarding your Lily account.

Sent. Please check your email.

High server load. 3038.55 MB ... in 30 minutes. Oof. The limit is 1000MB per day, you managed 3 times that in half an hour. Wordpress is infamous for this, and is the leading cause of load suspensions. Plugins make it even worse. WooCommerce, Wordfence, and Elementor are 3 big offenders for plugins, but plenty of others will also cause it. I added deny from all to .htaccess to prevent it from running and unsuspended you. Do not run that WP install here again.

Changed. Please make sure to configure DNS by setting the name servers to ns1.heliohost.org and ns2.heliohost.org, or by setting A and AAAA records to the IPs shown in Plesk. The domain may take up to 2 hours to start working, and SSL will take several additional hours once the DNS is configured.

The Datakeepers company mentioned in the previous email looks to be a VPS and backup provider in South Africa. Their website is here: https://datakeepers.co.za/ Odds are your former employee has a VPS running there with the site hosted on it. It's possible that the VPS in question is being used for more than one website. If you're looking to move the website to somewhere you control, our Plesk shared hosting service should be suitable for this site (provided it does not run Wordpress, for that we'd recommend our VPS offering). Doing this would require you to have access to the domain registrar where the domain was purchased to update the DNS, and also either get a copy of the website files from the above provider (looks like your site is just an under construction message, so may not be worth the hassle), or build a new website on our service.

Domain added. Please make sure DNS is configured with an A and AAAA record pointed to the IP addresses shown in Plesk. The domain can take up to 2 hours to start working. Also, SSL will take additional time to get a certificate and start working once the DNS is configured.

For SFTP, use the server tommy2.heliohost.org as the host, not your domain. Port is 1373, username is franklow and password is the same as plesk. I see you have a Lily account as well, if you're accessing that, Lily only supports ftp on port 21. SSH proper ( command line ) is not permitted as moneybroz already stated.

Moodle does not run well on our servers. It's too heavy and usually either throws errors or gets the user suspended for load. It's enterprise software and is designed to be run on a dedicated server, so a VPS would be appropriate for it. I'll let Krydos deal with the domains since removing a domain tends to delete its content and I'm not sure if there's a better way to make an existing domain the main domain without backing up, deleting it, then changing the main domain to re-add it.

Domain added. It may take up to 2 hours to start working.

@MoneyBroz I believe this user pays manually every 6 months vs. as a subscription.. The link shown in the admin tools is for the subscription payment. Krydos has to manually generate the links for one-time payments.

Krydos can do this for you.

I assume you're doing this in Plesk? If so, uncheck the option for wildcard certificate and try again. That option is what causes the DNS prompt and is not supported.

Deleted.

Not Krydos, so I'll let him also respond, but she will need to physically be the one who has to log in every month. If nobody logs in, it will be taken offline after 30 days and archived after about 60 days. Why not just move the site into your own account as a second domain? That would solve both issues. She can have her own website, but you can maintain it for her without worrying about the multiple accounts or the inactivity suspensions.

It's because you're using WordPress. WordPress is badly written and extremely inefficient. Most users on our service that try WordPress have this issue (and if they don't, they usually end up suspended for high load instead). You can try removing a bunch of extensions from your WordPress installation (some such as elementor, wordfence, and woocommerce are especially known for their performance impact), but the best solution is to use something other than WordPress.

Setting is intentionally set to prevent you from accessing files outside of your home folder. As said above, if you need this to be set to none, you'll need to buy a VPS instead.

Looks like it probably hasn't propagated yet then. Give it until tomorrow and try the test again.