wolstech

Those backups do have all of your data in it (there's a big file called backup_user-data######.tzst in there that contains your files). It's in a format called Z-standard and you have to unpack it. Install this special version of 7-zip: https://github.com/mcmilk/7-Zip-zstd Use it to open the file you download from us, then go into the domains\madmaverick.heliohost.us\ folder and open the large TZST file called backup_user-data_######.tzst, then open the tar file inside. Your files are in there. Not the prettiest solution but it works.

Krydos can check the subscription for you. The VPS itself is still running fine as it's on a 6 month plan that's not up until April.

Added.

That's normal until the 2 hours has passed...

Please see our response in your previous case. You should have received the response by email, but if you did not, you can view it here: https://helionet.org/index/topic/58810-hh998859-email-limit/ We require several pieces of information from you before we can make a decision on this. Please answer the questions we asked in the case linked above.

Krydos can cancel this for you.

This issue has been resolved. Please try completing the registration again now. You may need to clear your browser cache first.

Just another quick update: I've just reproduced the same issue on my end with a test registration using Chrome on Win10 and can confirm there appears to be a software issue of some sort with the registration page. The issue is being investigated. Thank you for reporting this.

Interesting...our other root admin Krydos would be the one to troubleshoot the code as he built it. I'll pass this along to him. In the meantime, can you answer the following: What browser are you using to sign up? Do you have any extensions installed in that browser? Can you try the registration in incognito mode?

Krydos should be able to create a backup of madmaverick for you. In the meantime, rafasantoni has been unsuspended.

High memory usage. 100.03 GB of memory. Excessive memory consumption is very common for node... Also, turning node off doesn't always stop existing processes from running. The node application just sat there using a ton of memory until you hit your limit and got suspended, which killed the process. Since you've already disabled node, I've gone ahead and unsuspended you. Please watch your load here going forward: https:/heliohost.org/dashboard/load/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Solved here: https://helionet.org/index/topic/58815-please-unsuspend-my-account/

Account parentalcare2024 has been resuspended and account tenantproject202 has been unsuspended. It may take a few minutes for it to start working.

The support email does not accept attachments. Can you please upload the screenshot to something like Imgur and send us a link?

Krydos can allow this for you.

See https://helionet.org/index/topic/58815-please-unsuspend-my-account/

You're only allowed to have one account. Which one of these two do you want to keep?

Please check your email for a link to reset your password.

What is the name of the database and the name of the database user?

Please check your email for a link to reset your password.

See https://helionet.org/index/topic/58607-suspended-account/

Unsuspended. It may take a few minutes to start working. Please delete the entire WP installation and reinstall. If you don't delete the .htaccess file, you will also need to remove the "deny from all" from .htaccess once you've removed the infected WP installation.

The username for one of the other accounts in the pairing is "madmaverick". There may be more than one other account. Do you want to keep rafasantoni since that's the one you're asking about?

Please check your email for a link to reset your password.