wolstech

That's exactly the issue. The alias domain is still pointed to old Tommy. Also for some reason I cannot find the Edit Zone option on the Cody cP to change the IP (I'm guessing there's another way to do it, probably command line, that I don't know)...lets have Krydos look at this.

https://heliohost.org/eta

Place the .crt and the key files on the server so Krydos can install them for you

The tool runs on your local computer and doesn't talk to the server. You're supposed to use the data shown to manually create the challenge file on the server. Run it again, then when you get to that step, create a text file with the name listed (make sure to remove the txt extension) containing the value shown. Then, use FTP to create a .well-known folder inside public_html (or if it's something like an addon domain, whatever the docroot is for the domain you're ordering the cert for), then create an acme-challenge folder inside it. Upload the file you made into the acme-challenge folder. Once the file is uploaded, press enter, it'll validate the challenge and generate a certificate. The files you listed are just two keys and a CSR (cert signing request). LE did not actually generate and sign a cert since you didn't do the challenge process.

You can't. We have to do that on our end because it affects the entire server. What PHP version and what size limit do you need?

Nope. It hasn't even been built yet, and that work probably won't start until the Tommy/Ricky migration is finished. Also, when it does happen, the accounts will not transferred because the majority of them were hacked and turned into phishing sites. Invites will be sent instead for new accounts.

1. DNS zone editing is not yet supported because Plesk can't talk to our (cPanel DNS-only based) DNS servers. This is the same reason you can't currently add new domains. We'll eventually build a plugin to integrate these so new domains and DNS editing are supported, but we have no idea when this will happen. For now, just ask us on the forums if you need DNS entries changed on our name servers. 2. Should be tommy2.heliohost.org. Make sure if using SFTP that you set the port to 1373 (this is different from the old Tommy, which used 1342).

It's a relic of cPanel, which required it be done this way. cPanel's "addon domains" were actually aliases on top of a subdomain internally.

The DNS for those domains didn't update it looks like. If you're using our name servers, it's probably an issue with the migration. If you're using your own name servers, you need to change the IP addresses in your DNS records to 65.19.141.77 (new tommy). The 143.6 address is the old cPanel tommy. Krydos can delete the unwanted domains and verify the DNS on our name servers for you.

Krydos can do this.

Krydos can do this.

You're the first VPS to ask on the forum about moving back. Lets see what Krydos says about how to do this...

Krydos can fix this for you.

Krydos can do this.

Archived accounts are not eligible for transfer because the transfer script requires an actual cPanel account to import. It can't import an archive (cpmove file). I'll pass this to Krydos since I'm not sure exactly how this is being handled, but I would imagine the solution will be an invite once we open registration and start creating new accounts.

Please don't bump topics from over a year ago... Locked.

Changing the PHP version can fix this I think. I see mentions of PHP-FPM which Krydos disabled for performance reasons... I had similar weird issues with PHP when my account transferred, as soon as I changed the PHP version everything started working.

It was indeed inactive somehow. The website itself was showing an inactive page as well. Unsuspended.

Gotcha. All but one app on my Tommy account has been moved to Lily for the time being, so you're free to mess with everything on rax2. The one app still running there gets accessed so little that it being broken for a few weeks would not be an issue.

I'm curious now too. I just looked up my account rax2 and it says its already transferred. I can't log into it on tommy2 though, Plesk says the credentials are wrong. "Forgot password" said it sent an email but I didn't get it...

Krydos may be able to assist with this.

Johnny was under attack and has been turned off to stop the attack and prevent further damage since we are unable to provide replacement accounts and it would be too time consuming to remediate the existing ones. Please see the below News post for more information. https://www.helionet.org/index/topic/52691-johnny-accounts-hacked/#comment-213465

You need to generate a new certificate with any free Lets Encrypt tool. Krydos recommended this command line tool: https://github.com/do-know/Crypt-LE (completely free but not the easiest thing to use if you don't typically work with CLI tools). ZeroSSL is an easier product but is trialware, you have to pay them after I think 3 uses. There are also similar websites to zerossl that you can find online to do it without paying, but there's no guarantee as to security or continued availability with those. Regardless, once you get the certificate and key, upload the files into your home folder via SFTP (do not place them in public_html as that will compromise them), then let us know and Krydos can install them for you (if you look over in Escalated requests you'll see what I mean...) You'll need to repeat this process every 90 days until Plesk is working and the accounts are migrated.

Krydos can do this.

Krydos can install these for you.