gvr590

THANK YOU!!! I'm in. And I had the original hostname correct, but your tip regarding the password was the ticket. I truly appreciate your help.

Thank you very much for your quick response. I apparently have something else incorrect, as my ftp client can't connect. I know I have my home location correct, and my username and password as well, but am wondering if I have the host name/address wrong. This is what I'm using: ftp.greenvalleyrecording.heliohost.org Does that appear to be correct? Thanks again!!

Hi all, I had a computer crash and had failed to write down the .ftp settings. How can I determine the "Initial Remote Host Directory" in order to upload from my web design program? Thank you. Richard

That did it, Krydos!! Thank you both VERY much for working on this. I'm back in business. <LOL>

Still no joy. I tried using both FTP and SFTP with the new app. With the FTP attempt, I just get an "access denied" message. This is the dialog that I get with SFTP: https://we.tl/t-GDloob6VSF I'm sorry that this is such a difficult problem. But I appreciate your time in trying to fix it.

As I mentioned I have already installed a different FTP/SFTP program. Here is a link to the dialog box I get when I try to connect using the SFTP protocols you instructed. https://we.tl/t-AYyBgnFTcM When I attempt to connect using the FTP parameters, I simply get a message saying "access denied".. If after you've seen the dialog box I linked to you still want me to download and install FileZilla I will do that, but would prefer to hear from you first. Thanks again. I appreciate your efforts. By the way, this is the FTP/SFTP program I installed: https://winscp.net/eng/index.php

Thanks to all for your efforts. Hackers should be found and punished. But that HAS to be difficult, or hackers wouldn't exist.

Thank you Krydos. Yes, I never send from that account, only use it to forward to my Windows Mail client on my laptop. I do like your solution, as it wouldn't disable that function. Although, it's disconcerting that I got that strike from someone using my Helios account to send spam. I wish I knew how to stop that. Again, thanks for your excellent tech support!!

I'm sorry, I hadn't seen this reply or question before posting another support request (on another page). I found that my mail was switched off in Plesk and couldn't figure out how to turn it back on. I DO use that web-based e-mail address, but have it forwarded to my computer client address that I use for daily communication. If you could please re-enable that richard@greenvalleyrecording.com address, I'd very much appreciate it. If there's anything I can do to stop the spam from being sent from that address, please let me know what it would be. I certainly DON'T like that happening.

Thank you very much for following up on this. And just to be clear, I would NEVER abuse Heliohost's generous service! Have a great day.

Hi, Thank you for getting back to me quickly. I know nothing about this e-mail, and don't understand why it's associated with my site. And worse, I don't know what to do about it. Can you give me step by step instructions as to how I can rectify this? I'm sorry... I'm not very "tech savvy" and don't have any idea how this happened. I certainly am NOT sending spam e-mails from my site.. (or from ANY account for that matter). it fact, I VERY rarely use my account web site to send e-mail. Any help you can provide will be greatly appreciated.

Please unsuspend my site... or tell me what rule I have infringed and I will change it. I'm not aware of anything I've done in violation of the rules. In fact, I haven't effectively changed my site in years. Thank you, Richard www.greenvalleyrecording.com

Got it. It was in my junk folder. I'm sorry about that. I should have checked!! I've now requested the move. Thank you.

Hello, I haven't received an e-mail asking if I'd like to move to Plesk. But I supposedly have been approved to make the move. Do I need to do something I'm not? Thank you Richard Rupert gvr590@hotmail.com

Thank you!!!