wolstech

Most of us here don't know or use Python or django. If it were PHP code you needed help with, you'd likely get an answer quickly, but the smaller languages have far fewer users and consequently limited support. Anything django related is probably going to need to be answered by Krydos. I'll escalate it for you, but Krydos is busy with bigger projects like the cpanel Tommy decommissioning, Morty, SFTP accounts, and the DNS integration, so I'm not sure how much time he has for debugging user code at the moment.

Krydos can add the domain for you. What domain is it?

That's normal. All Tommy users who migrate are being moved to Johnny because Tommy ran out of resources (remember, plesk tommy has half its normal resources since it's sharing with the cpanel Tommy) . Your old account would've moved to Johnny had it succeeded too. Johnny is faster than Tommy right now anyway. At some some time in the future we'll offer the option to move back.

It looks like it's working now. I just see a blank white page with the word test in the corner. If you're still seeing the default plesk page, please clear your cache. The domain can take up to two hours to start working after the account is created.

ETA tool says it moved to Plesk, but the admin tools show it as being on cpanel, so I'm guessing its half transferred and failed? Krydos will need to troubleshoot it.

Please check the email attached to your account for a link to reset your password. Note that for the forum account, you'll need to reset this separately by using the forgot password link here: https://www.helionet.org/index/lostpassword/

Please check the email associated with your account for a link to reset your password.

It was archived, but is currently active, so it looks like it already renewed successfully. As for the error, when an archived account renews, the server is actually creating your account all over again and restoring a backup. If Tommy's load is up, I could see this taking a while (I remember when we were restoring these manually back in the cpanel days, they could take half an hour if the server was busy). It sounds like the logic for restoring an archive needs to be updated to show progress and account for server load...

Yeah I realized you can control it by domain when I got to a computer and looked (I was expecting that to be hidden for end users because domain management is turned off still, but it's not part of that...I'm still learning a lot about Plesk myself). That said, we do have the option to deactivate it for an entire account on our end. If we turn it off, you can't turn it back on. And no, to my knowledge you're not notified if the mail gets turned off on our end, it just stops working. We've had one guy send too many emails already and get turned off, I believe he found out when he was unable to log into webmail.

With the way Plesk works, sort of. The mail server is the mail server, if it responds for Tommy2 it should respond for you provided DNS is configured correctly (MX and SPF at minimum if you need to receive and send). That said, unlike the cpanel days, it's possible for the email service to be disabled for a specific account. The server will still accept connections when it's disabled, so it will report as up, but it will refuse incoming email and discard outbound email without sending it. The ways email gets disabled on an account are: sending too many emails (we just turn your mail off now instead of suspending you entirely like we did in cpanel), getting suspended (including for inactivity, you obviously can't check it, and I don't think you can receive it while you're suspended), or manually turning it off (I believe we have to do that for you).

Nothing, just wait until he sees this and adds the domain. He usually checks the forums once or twice a day.

Krydos can add a second domain for you.

Great to see it's working for you Please let us know if you need anything else.

Krydos can add this for you.

I'm assuming in the SELECT you remembered to actually replace "dbo" with the real database name? I was able to run the function as below through PhpMyAdmin and got a response from the function: SELECT `DATABASE_NAME_HERE`.`random_text_answer`(); The user kanvull_main is assigned to the database, so while I can't test using that user easily, I see no reason it wouldn't work provided the database name is correct in the SELECT statement.

Closing as duplicate of https://www.helionet.org/index/topic/54871-sql-priviledges-issue/

Comment the Options +ExecCGI line out in the .htaccess file and see if it works. The Options directive isn't supported on Plesk yet (though Krydos does plan to fix that at some point I believe).

Please check the email address associated with your account for an email containing a link to change your password.

Try logging in at https://johnny.heliohost.org/ instead. If that doesn't work, let me know and I'll email a password reset link to you for the hosting account.

Changed. It may take up to 2 hours to work.

What do you want the domain changed to? Since that's your main domain, it has to be changed to something else to replace it (an account cannot be domainless). Do you just want it to be amarks.helioho.st?

I assume you mean Johnny since that's where your account actually is. The account is not suspended or anything. Do you want your password reset?

Email sent. Please check your email for a link to reset the password.

You're correct in that it goes in httpdocs. Your mistake was that you reused the existing index.html instead of deleting it and replacing with a fresh one. The default Plesk index.html that comes on a new account contains this script line: <script src="https://assets.plesk.com/static/default-website-content/public/default-website-index.js"></script> Which draws the plesk default page in the body of the page, ignoring whatever's actually in the file. When you want to replace the content, you either need to replace the file entirely, or delete that line out of the default file then edit the rest of it. Most people just delete the default index.html file entirely because they want to use a PHP script instead (index.php). I removed that line from the file for you and your page is working

I just checked...you used an email that's on a domain hosted on your account. Unless you're using external email service, you'll never get the move invite. Krydos will need to fix that first (he'll probably verify the account by having you create a file on it or something). In the future, please do not set the contact email address to a mailbox on a domain attached to the hosting account. If something happens and you can no longer receive email at that mailbox, you won't be able to receive emails to get your account back.