wolstech

Kairion pretty much answered it. SSH is a VPS only offering. If you're on the shared hosting, you're limited to Plesk and (S)FTP.

DKIM public keys are stored in normal TXT records. To enable it, in Plesk, you go to: Mail->Mail Settings->(domain)->Use DKIM Spam protection system to sign outgoing messages->Apply. After that, refresh the settings page and click the "How to configure external DNS" next to the option to see the public key and DNS record you need to create.

Java is not available on our free offerings at the moment due to the recent switch from cPanel to Plesk, but it is one of our most requested features and is on our list of things to get re-implemented. We used to offer it on cPanel, but when we were forced to switch to Plesk, we haven't yet gotten it working with the new platform. Our focus recently has been getting the Johnny server working again so we can finish moving all of the users over to the new system. Once that's done we'll be working more on feature enhancements along with a paid offering called Morty. For the moment, if you need Java, you'll need to buy a VPS instead (please note that there's a waitlist for VPSes right now). If you're interested in being added to the waitlist, you can visit https://heliohost.org/vps/ to sign up.

Domain changed. It may take up to 2 hours for the changes to take effect. In the meantime, please make sure you have an A record pointed to 65.19.141.77 set in cloudflare for this domain.

This might be normal since load is up at the moment, but it's the first time I've seen accounts stacking for hours like this with the server actually up. Krydos needs to look at this as you're not the only one showing an account stuck in the queue...I see 3 sitting in there right now. As for refunds, that's also K's decision since I don't know where we stand on donation refunds policy-wise and he handles much of the money side of things. I've seen VPSes refunded, but that's a paid service, not a donation. I'm not sure where we stand on donation refunds since the Paypal fees cause us to lose more than just the donation itself if we refund it. Please keep in mind that if we do refund it, the account created by the donation will be deleted. EDIT: Of course as soon as I post, the server created the account. It was just load I guess...still need to know on the refund though...

Resent to gmail address. Thank you for the donation.

Probably a bug...Krydos can take a look at it.

Let's have Krydos take a look.

The 2 .org domains on your account are working properly for me. What domain is showing as suspended? I do see bijurs.heliohost.org showing an apache default page, but that's pretty normal when there's no content uploaded for the domain.

The reverse DNS record for tommy is missing according to that error (kind of weird considering mail was working and I can see the record if I query for it but I suppose it's possible it disappeared with the recent IP changes we've been doing on Tommy to help with DDoS). The PTR does seem to exist, so not sure why gmail didn't see it: > set type=ptr > 65.19.141.77 Server: [8.8.8.8] Address: 8.8.8.8 Non-authoritative answer: 77.141.19.65.in-addr.arpa canonical name = 77.subnet72.141.19.65.in-addr.arpa 77.subnet72.141.19.65.in-addr.arpa name = tommy2.heliohost.org >

That's weird...almost looks like your FTP base folder is wrong...escalating to Krydos.

The above post pretty much nailed it. They likely have no idea who we are, but rather are unhappy with some random user's website. They just look up the IP of the server hosting the site and launch the attack at that. Because of the way our servers work and the type of attack they're using, we have no way of knowing which website/user they don't like because the server IP is shared by everyone. We've been hit before, sometimes repeatedly, but this one is getting ridiculous. While this one probably isn't (at least not on our part), a lot of the DDoS attacks we see here are retaliation of some form. I know of at least one case where someone donated for an account, almost immediately got banned without a refund or replacement because they used the account to set up a phishing site, then DDoS'd us when they lost their money.

Not blocked. Odds are the server was just down again. We are experiencing frequent DDoS attacks which are knocking Tommy offline for a few hours at a time.

We don't support wildcard certiticates at the moment. Uncheck the option for wildcard certificate and try again.

The server is down, probably due to a DoS attack considering we've been hit with a few of those lately...

Krydos has to manually change the DNS to fix this. When this happens, it won't fix itself. A lot of our users have been using external DNS like Cloudflare instead of our DNS because it allows them to manage it themselves. I'll escalate this for Krydos to fix, but if you want to fix it yourself, you could switch your DNS to Cloudflare and set up the entries needed. The records you need in your domain's DNS zone for Plesk to work are: A record pointed to 65.19.141.77 MX pointed to tommy2.heliohost.org (if you plan to receive mail at your domain using Plesk) TXT record with the value "v=spf1 a mx ~all" for SPF (if you plan to send mail from the domain using Plesk).

That documentation is for the old cPanel servers and is obsolete. That said, the script itself should work if you make the script using the below shebang line (we updated Python) in Plesk's file manager. #!/usr/bin/python3.10

This is normal. Users are subject to being pushed back for a combination of reasons, notably if the invites don't go out one day for some reason, or if users donate to skip the queue. This is why we give an estimated time, not an exact one. If a user who was in line behind you donates enough, they immediately move them to the front of the line.

Normally I'd fix this for you, but I can't get into the paypal account for some reason. Escalating to Krydos... @Krydos See my post in the admin section as well.

It went through on our end. Invite manually sent. Thank you for the donation. (The donation failure error happens when Paypal times out and our website doesn't get the information back that its supposed to. When this happens, it can't tell if you paid or not, so it never sends the invite and instead spits out that error).

Please keep in mind if you donate XMR, it may take several days to verify as we have to manually process the wallet. Also, the ETN wallet is no longer supported, I thought that was already removed but I guess not. Please don't donate to that. For the other currencies, please post the blockchain transaction ID and the email address you want the invite sent to after sending the coins.

Not really. It's the memory and cpu needs that make it slow, and a CDN can't really help with that, only more server resources. Your choices are basically to buy a VPS or find different software that isn't bloated. Slowness with moodle on shared hosting isn't specific to us either, it's just that Moodle is not meant to run on shared hosting.

Done, it can take up to 2 hours to go into effect though since Apache needs to restart.

If you used external DNS, yes. Many users here use cloudflare so they can manage DNS themselves. Eventually once domain DNS integration is done you'll be able to edit DNS on our name servers, but it's not ready yet. If you want to use external DNS, you need an A record pointed to 65.19.141.77, an MX pointed to tommy2.heliohost.org, and a TXT record with this value for SPF: "v=spf1 a mx ip4:65.19.141.77 ~all"

If you look at your profile, you can see you have 20 posts, most from before you created the account: https://www.helionet.org/index/profile/211822-hunterparker93/ I told IPB to recount your posts for you so your post count includes the merged posts...