wolstech

Krydos has to do this.

Flask should already be present. Krydos can install the module for you.

This account cannot be reset because it was deleted.

It's the same exact thing. The button just isn't implemented on the user side for self service yet. I will have to manually set your domain back to stew.heliohost.org after you finish the reset, as heliohost.org is no longer offered for user domains. During registration just pick something else, then let me know when you're finished setting up the new account so I can set the domain back to stew.heliohost.org. Your account has been reset, please look for an email with a link to complete the process. (It may be in your spam folder).

What version of Python are you using?

Resetting your account completely deletes the account as the first step in the process, including the domains and certificates, so you will need to set those up again. Do you still want to reset your account?

Usernames cannot be changed without resetting your account. Aymo is correct if you've forgotten your password, use this: https://heliohost.org/reset/ If you know your password and can log in, you can change it by clicking your username in Plesk in the upper right and editing your profile.

Uncheck the wildcard certificate option and try again. That option is not supported at this time.

It might be easiest to reset your account if its broken. Do you want me to reset it? If so, your existing account will be deleted and an email will be sent with a link to create a new one.

The contents of httpdocs have been deleted and your account has been unsuspended. It may take a few minutes to start working.

C# / .NET will not run on Tommy. Only Lily supports .NET and related technologies because it's the only server running Windows. You can actually have a Johnny + Lily account and you'd still send mail through Tommy using this method. The server you pick for the Plesk account doesn't really matter honestly because it's not even really used. It's only a requirement because back in the cpanel days Lily leaned on those servers for a lot of things. Plesk obviated the need for it for the most part. That said, the main differences nowadays from what was posted then are that the hostname is now tommy2.heliohost.org, and the IP for the SPF record is now 65.19.141.77.

We don’t offer redis service. If it needs that you’ll need to have an external redis server. That said, port 5432 is for Postgres, which has nothing to do with redis…

This sort of project would be a good fit for our VPS service. https://heliohost.org/vps/ They start at $4/month for 50GB space with 1GB RAM and 2 CPU core. All VPSes come as an empty linux box and you install whatever software you need for your application. I would not recommend running this on our Johnny or Tommy shared Plesk offerings as node.js has a tendency to cause suspensions for overuse of memory. We eventually will have a scalable paid Plesk offering without such limitations (the Morty plan), but it is still in development at the moment. We hope to release that plan sometime this year.

Are you willing to remove the nulled software from your account and refrain from using such software in the future? If so, let us know when you're ready to remove it and we'll give you 24 hours to clean it up.

Krydos can do this for you.

We currently do not support Java on the free service. It hasn't been offered in 3 years (support was removed when we switched to Plesk), and we have no estimate on when or if it will be offered again. You'll need a VPS to run Java.

Thank you for the information. We are already using a version greater than 18.0.49 on both of our production servers, so it appears this has already been remediated.

You are indeed suspended for having two accounts. Accounts accessed from the same network or computer will get flagged as a TOS violation unless approved in advance. Since you've asked for unsuspension and the other account is still suspended, I'll unsuspend yours. If your friend wants an unsuspension, he'll need to request it separately and have the account reviewed. Unsuspended. This is by design. The only notices that are currently sent are for inactivity suspensions, and we plan to eventually send warnings for load related suspensions as well so users can reduce load to avoid them. For all other reasons, the ban is issued without warning.

I'm guessing you figured it out since you marked your own post solved, but for the others who may find this, that error is not related to DNS at all. Internal server error is usually the software installed on your account being broken. Depending on what you're doing, it could be caused by PHP throwing errors, invalid .htaccess files, malformed CGI scripts (wrong line endings, etc.), incorrect permissions such as Python scripts not given execute, and similar can also cause them.

That account is already active.

Your DNS zones were deleted due to being archived. I've recreated them and they should be working now. Might take some time for DNS to propagate.

That offer was a one time thing during a fundraiser. It provided 4 months of immunity once from the date of donation, not a permanent change of your inactivity period to once every 4 months. It has long since been used up, and we no longer offer the ability to pay for this on our free plans (our Morty plan once available will offer this as well as other benefits such as no load suspensions, but will come with a monthly fee instead).

That account is active. If you're unable to log in, please reset your password. (The renew error shows up after a few minutes, but the renewal often just continues in the background after the error appears and finishes on its own).

I just checked and don't see any $6 donations from yesterday or a notice in our account system saying that an invite was sent. Please try donating again.

Do you have the transaction ID of the donation?