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Everything posted by wolstech
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The only service we currently offer is VPS, which is not free. We are not accepting new users for the free shared hosting at the moment since our cPanel licenses got revoked. We're in the process of moving to Plesk instead, but there is no estimate on when that will be completed (several months is likely, we haven't accepted new users since July when the licenses were revoked). Also, free subdomains do not support Cloudflare.
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The account and website are still alive, but the control panel is dead due to no longer having a license. So no, your account is not deleted and your site is still available. We are also unable to delete accounts at this time, but I can suspend you if you no longer want the site online.
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You can't do it on your end, but I can do it from the shell. A file called public.zip containing a copy of your current public_html folder has been placed in your home folder.
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We didn't even know it was working...I know mine stopped working for me back in July when the licenses were revoked, I had assumed it did that for everyone. I'll pass this to Krydos, but since we cannot access the email server any longer I suspect we won't be able to fix this. Also, as of the latest article I can find (which is ancient in internet time...2017), Plesk does not support this feature, though there's tons of workarounds and third party tools (which need root access, so not really viable) that achieve the goal. Unless Plesk has added this in the past 4 years, I think a VPS may end up being required for this going forward. https://heliohost.org/vps/ (there may be a wait list, not sure at the moment).
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Zero ssl is (ot at least was) free but you have to generate certs manually every 90 days. The certs it produces are from LE. There are other sites that also do this for free without the cert bot too. All of them generate 90 day certs though, because LE does not allow anything longer.
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Krydos has to install these for you.
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Krydos (or perhaps yashrs) will need to check on this for you.
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You misunderstood. There is no updated backup. If the files have changed since the backups became available at the end of July, then you will need to manually download the updated versions…
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It is. You just generate the certificate using a service like zerossl and upload it as I said above. You cannot actually install it yourself, Krydos has to do it for you.
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cPanel and autossl no longer work, so you have to manually generate a new cert outside of here using something like zerossl, then upload both the cert and the key to your home folder (do not upload them to public_html!). After you do that, post here letting us know you uploaded one and I can have Krydos install the new one for you.
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Were the files uploaded after the backups were made? If not, you could just download the backup at https://heliohost.org/backup/ If they were added after that, what folder are they in? We can zip them on our end.
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It's Plesk, not plex, but yes. Without a license, cPanel's email server does not function at all. For the time being, you can get already delivered mail using FTP (there's a mail folder containing the mail as plain text files), but you cannot receive or send new mail. You can set up third party mail service if you wish (there are a few free ones that support custom domains if you look around), but you'll also need to either use third party DNS for your domain or have us make the needed DNS changes for you.
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There is no way to create new users or databases at this time.
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The donations do increase storage (disk space), but they do NOT increase the amount of CPU or RAM you can use without errors or getting suspended. We can't change the quotas at the moment that I'm aware of, so it's moot for now, but when cP was working, the space was $5 for 1000MB, and the maximum a user could have is 5000MB ($20, since the first 1000MB is free with the account).
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We don't have an inode limit. What you're seeing is the server being CPU or RAM starved due to someone causing high load. Also, Tommy has half his normal RAM at the moment due to the Plesk migration ("new Tommy" is using the other half). Because it's load based and not artificially limited, donating will not improve this issue.
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How to open the mysql in Tommy with Cpanel out.
wolstech replied to fuzmic's topic in Customer Service
You can skip the setup entirely if it's already configured. The setup just generates that file. Just visit the root folder and sign in using your cPanel username and password. It appears to be working as I was able to log in and view my own DBs using it. -
How to open the mysql in Tommy with Cpanel out.
wolstech replied to fuzmic's topic in Customer Service
The auth section of the PMA config.inc.php on lily looks like this, and it should work on Tommy too since the server is localhost there as well. There is no username or password line at all. Change the blowfish secret line to 32 random characters. /** * This is needed for cookie based authentication to encrypt password in * cookie. Needs to be 32 chars long. */ $cfg['blowfish_secret'] = '12345678901234567890123456789012'; /* YOU MUST FILL IN THIS FOR COOKIE AUTH! */ /** * Servers configuration */ $i = 0; /** * First server */ $i++; /* Authentication type */ $cfg['Servers'][$i]['auth_type'] = 'cookie'; /* Server parameters */ $cfg['Servers'][$i]['host'] = 'localhost'; $cfg['Servers'][$i]['compress'] = false; $cfg['Servers'][$i]['AllowNoPassword'] = false; -
How to open the mysql in Tommy with Cpanel out.
wolstech replied to fuzmic's topic in Customer Service
There's a way to set it so it asks for username and password every time when you log into it. I'll take a look at my install when I'm at a computer for you and figure out the settings. -
They will get banned when they get reported. Back when cPanel worked, phishing and malware was typically very easily spotted and banned within hours of being uploaded (we had developed custom anti-phishing software that caught the vast majority of these within hours) but that hasn't really been working since cPanel died, so for now we have to rely on abuse reports.
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I saw this last night as well on another subdomain, it's the parent domain heliohost.us that's being flagged by MBAM (flagging the parent also flags all of the subdomains, which makes sense because in most cases the content would all be controlled by one company/person, though it's not the case here...). It happens on occasion since users often host scams, phishing, malware, and related content here. All you need is some random user getting hacked and a phishing page going up...and all of a sudden our entire domain gets blocked. Easiest fix is to use your own domain with our service. Also, it's for similar reasons that people often have issues with the email on our shared hosting (when it worked...). Someone sends spam and the whole server gets blocked (though the fix for spam blocks is a dedicated IP instead of a different domain, since mail blacklists are IP based, not domain based).
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How to open the mysql in Tommy with Cpanel out.
wolstech replied to fuzmic's topic in Customer Service
You literally just download it here, unpack it, and upload the files. https://www.phpmyadmin.net/downloads/ You may need to edit the configuration file (specifically the authentication options and the hostname, which should be localhost) as well. -
You can access your files via FTP right now if you wish, and if you need to edit databases you can upload Phpmyadmin and use that to administer them.
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How to open the mysql in Tommy with Cpanel out.
wolstech replied to fuzmic's topic in Customer Service
It won't work on your computer. You have to upload it to your account (in a folder that's inside public html), then access it through your domain like any other script. -
How to open the mysql in Tommy with Cpanel out.
wolstech replied to fuzmic's topic in Customer Service
There is no file you can download via FTP. If you need the database as a file, you can use PhpMyAdmin to export it, which will produce a .sql file that you download in your browser. -
The account igorkr does not exist.