wolstech

Johnny was under attack and has been turned off to stop the attack and prevent further damage since we are unable to provide replacement accounts and it would be too time consuming to remediate the existing ones. Please see the below News post for more information. https://www.helionet.org/index/topic/52691-johnny-accounts-hacked/#comment-213465

You need to generate a new certificate with any free Lets Encrypt tool. Krydos recommended this command line tool: https://github.com/do-know/Crypt-LE (completely free but not the easiest thing to use if you don't typically work with CLI tools). ZeroSSL is an easier product but is trialware, you have to pay them after I think 3 uses. There are also similar websites to zerossl that you can find online to do it without paying, but there's no guarantee as to security or continued availability with those. Regardless, once you get the certificate and key, upload the files into your home folder via SFTP (do not place them in public_html as that will compromise them), then let us know and Krydos can install them for you (if you look over in Escalated requests you'll see what I mean...) You'll need to repeat this process every 90 days until Plesk is working and the accounts are migrated.

Krydos can do this.

Krydos can install these for you.

We are not accepting new users at this time since we don't have any working servers for the free service (please see my other post about your missing account). We haven't offered new free hosting accounts since July 2021 when our cPanel license got revoked, and we won't be able to do so until the replacement system is finished being built (no ETA on that). In the meantime, we are still offering VPS service if you're willing to pay for hosting, which starts at $4/month for a basic linux VPS. If you've never administered a server before, we can help you set it up. Once free hosting becomes available again, we can help you move back to the free shared server if you wish and cancel the VPS. If you're interested, please see https://heliohost.org/vps/ for more information.

I replied to your PM, but the long and short of it is that it was archived when our cPanel licenses were revoked. Since we no longer have a license for cPanel, archived accounts cannot be recovered. Please see the News section for more information about the license issue and the not-yet-finished replacement system that's based on Plesk. A backup can be downloaded from https://heliohost.org/backup/

Krydos can install these.

Krydos can install these.

Running as admin will solve the errors, but it's worth noting that the folders those links reference are typically either useless cpanel data (that .cpanm folder can be ignored entirely) or alternative names for actual folders that extract normally (e.g. that www symlink points to public_html). The data from the account should be in the output even if you ignore the symlink errors. The vast majority of users need these (paths may be slightly different since I'm trying to recall this from memory at the moment...): /homedir/public_html /mysql (if you use mysql) /pgsql (if you use postgres) /homedir/mail (if you used email) /homedir/logs (if you want the access logs) Custom folders and files added to your home folder.

cPanel is no longer available because our licenses have been revoked. Please see the News section for more information. We're working on a replacement that's based on Plesk. We have no official ETA, but my guess is somewhere between "several months" and "never". If you need to access your account, you must do so via SFTP. Files can be uploaded/downloaded, and databases can be managed by uploading phpmyadmin to your account and accessing that. Email does not work and domains cannot be added or altered. I believe Krydos can reset the password if you need it. Please let us know if so.

Escalating.

Krydos can install these for you.

Can you try 7-zip?

Nobody has been moved. I just looked at his existing account and there is data in there just as Krydos said above. The old accounts still work, they just have to be managed using SFTP and there's no cPanel or email.

Krydos can install this for you.

Krydos can install this for you.

VPSes don't have any control panel or account you can sign into, so that's normal. Once it's set up (it can take up to 24 hours), you'll receive an email with instructions for logging into it. Linux VPSes are administered using an SSH client, Windows ones use Remote Desktop.

It’s not so much lack of him sharing (and a lack of communication isn’t unexpected when there are more pressing issues such as those K is currently dealing with) as it is that none of us have the skill set he does. For example, If I were tasked with this project, the first step would’ve been “convert servers to Windows” since I know very little about Linux…

Escalating to Krydos (split from email support since he posted directly: https://www.helionet.org/index/topic/52463-hh100949-python/#comment-210602)

Krydos can install for you when he gets a moment.

Just 1 (Krydos). He's flying solo on the project. There's too many things we can't help with due to either a lack of knowledge of how it works, or a lack of skills to do the work (e.g. myself, I don't know linux beyond basic administration, I'm a Windows guy, so I'm useless for the development part of this project). Also, @KrydosSorry to hear about your father and your health.

The email on your hosting account has been updated. It appears you've already changed and verified it on your forum profile, so everything should now match.

I just set your PhpMyAdmin to use PHP 7.1 which has mbstring, it works now. You can change the PHP version for a single folder by putting an .htaccess inside with the handler assignment. If you're curious how, check out the .htaccess I created inside your phpMyAdmin folder. This also means you can use a newer version of PMA if you want. The server has up to PHP 7.4 if I remember right.

That domain isn't hosted here. As for your account, it might be archived, but it's not showing in the backup system. Escalating to see if Krydos can find it. Also, as we no longer have a license for cPanel, we are not able to restore archived accounts, and are also currently unable to offer replacement accounts. If we locate your archive, it will be made available for download in the backup system but cannot be restored. At this time, we currently aren't able to offer free hosting to users who have archived or no account, and accounts that do exist are limited to SFTP for access. We're working to implement Plesk as a replacement for cPanel, but that is not ready yet. Please see the News section for more information about that. All of that said, if you need hosting now and don't mind paying for it, you can buy a VPS for $4/month as a solution in the meantime: https://heliohost.org/vps/

Please see the News section. We no longer have a license for cPanel, and the replacement Plesk control panel isn't implemented yet. We are unable to offer new accounts to any users at this time, and existing accounts, if online, have no control panel and have to be administered via SFTP. Accounts that are still online will be moved to Plesk when it becomes available, but I cannot find your account which means its likely archived. If your account was archived prior the licenses being revoked, you need to wait until Plesk becomes available, then ask for an invite to manually create a new account (cPanel archives cannot be migrated onto Plesk automatically, but you can unpack it and use the data inside to restore your site). At this time, we have no idea when free hosting will be available again. It's been 7 months already with basically no visible progress (Krydos is flying solo on the migration project, and he hasn't said much other than that the migration script doesn't work yet). If you need hosting now and don't mind paying for it, VPSes are available (https://heliohost.org/vps/ ) for as little as $4/month, and can run anything you want, including Django and MySQL.