wolstech

The cPanel disk usage tool says ~543.03MB for mysql when I checked it for his account hence my response. Where is the other 3GB that I'm missing?

Unblocked. It wasn't anything you did, just the firewall being hypersensitive as it repels an ongoing DoS attack. It may take a few minutes to be effective.

Ricky is down at the moment: http://heliohost.grd.net.pl/monitor/ We'll try this again later.

Good to hear the speed is more to your liking.

The account was still suspended for inactivity somehow. Unsuspended. Try it now.

Unblocked. It may take up to 15 minutes to be effective. Shell integrated FTP clients are weird. Try using a normal client like Filezilla and it should work. The server should support FTP and FTPS on port 21. Use the server host name (johnny.heliohost.org) for the host. The recommended configuration is SFTP though, which is on port 1373 for Johnny. Filezilla and WinSCP are both known to work for a client. If you use SFTP, you must use only your cpanel username and password to log into it (do not use an email address or one of the "additional FTP accounts" from cpanel if you use SFTP).

I have no idea what happened here...your account is only half full, so you're definitely not over quota. Unsuspended.

Unarchived.

Tommy fills in seconds every day because almost everyone wants an account there. We have to limit the sign ups to prevent overcrowding. Ricky is a good alternative if you don't need Java or node.js, and he's actually really fast at the moment since he was just rebuilt and doesn't have a lot of accounts yet.

Krydos can get you the logs. In the meantime, check your database settings. The majority of Java deployment failures we see are due to incorrect database credentials being left in your program.

That's normal for Johnny. Johnny is meant for testing and experimentation, not hosting an actual website. If you're trying to host an actual website, you'll be much better off on Ricky or Tommy instead. Also, some advice: Don't use Wordpress. It's terribly coded...extremely inefficient and full of security holes. It causes more issues than any other piece of software we see, and is the #1 cause of load suspensions and hacked accounts.

This is the same user as securein. He's in Nigeria hiding behind NordVPN, and he also used a temp email. Please find another host.

I guess we can add multiple accounts to the list as well...you do realize that our system very clearly shows that harriot0 and securein (and a few others) are all the same person right? You're hiding behind the same exact VPN...your actual location is Nigeria and you're using NordVPN to pretend you're in the USA. These are the reasons you're permanently suspended: Multiple accounts (users are allowed only 1, it got banned so you're allowed 0 since we did not approve a replacement account for you).Temporary email address (you must give a real address, we don't allow disposables, see terms of service).Suspicious activity.VPN use to hide location (you're actually in Nigeria from the looks of it...pretending to be in the US doesn't absolve you or your accounts of the terrible reputation your country has for phishing).Phishing (illegal). Long story short, real users don't go to such lengths to try hiding what they're doing, and they certainly don't do so from a computer and IP that was previously used to create a known phishing account (yes we can tell). At this point, the only thing I have left to say is that HelioHost has chosen not to serve you due to suspected illegal activity. Per our terms of service, we reserve the right to refuse service to any user for any reason, and we've decided to do so in this case. Please find another host.

If he doesn't like phishing as an answer, he would also meet the criteria to be suspended for suspicious activity as well as a temporary email address.

We get tons of phishing unfortunately. Pretty common for any free web host. I'm sure Google will eventually unblock us. The other always providers do. In the past Microsoft was the one well known for outright blocking our mail when this sort of thing happens, and they love being extremely stubborn about delisting...even their blocks cleared up with time. It's worth noting that Ricky and Tommy aren't blocked either, so moving servers is an option too (free if you want to delete your account and try to sign up at midnight for a free account, or for $1 we can move the existing one). Buying a dedicated IP ($12/year) can also fix this, as it makes your account's mail come from a separate address so it's not affected by the normal shared IP getting blocked.

It's because Johnny was used to conduct a phishing campaign. He's also blocked by Microsoft and AOL last I checked, and is listed on SORBS as well (apparently since April 7...). We already banned the phishing accounts, but it takes time for the mail providers to unblock the server once the junk mail stops. There isn't much we can do now other than to wait. Also, this is the first time I've seen non-enterprise Google mail completely reject mail for bad reputation. Usually it just quietly delivers to the spam folder and you "Not Spam" it so they don't go there in the future...

Thought it was up earlier, but this does in fact seem to be down again. Not sure what's going on, but it seems to be crashing a lot more than usual. It's been down for at least an hour at this point from what I can tell (I tried unarchiving accounts both before and after my dinner and both times they failed for mysql errors). Escalating...

This can't be restored right now because Johnny's MySQL is down. We'll try again later.

Unarchived.

Unarchived.

This can't be unarchived because Johnny's MySQL is down again at the moment. We'll try again later.

We'll try again later. Johnny's MySQL is down again... root@johnny [~]# ./unarchive ethansua It looks like you are trying to restore a backup for the user “ethansua”. cPanel restorepkg version: 2.3 Restricted: no Allow Reseller Privileges: no Searching for “ethansua”’s account archive … The system will attempt to restore the archive file “/home/cpmove-ethansua.tar.gz”. The “MySQL/MariaDB” server is currently unavailable because of an error: The system failed to connect to the “MySQL” database “mysql” because of an error: CR_CONNECTION_ERROR (Can't connect to local MySQL server through socket '/var/lib/mysql/mysql.sock' (111))Failure! root@johnny [~]#

See https://www.helionet.org/index/topic/43457-inactive-account-cant-reset-password/

You didn't wait long enough most likely. Account renewals don't work instantly if the server load is up, and you can't log in or reset the password successfully until the renewal actually completes. I unsuspended it for you. Try logging in again now. If it still doesn't work, try resetting the password using this link: https://tommy.heliohost.org:2083/resetpass?start=1

Krydos can get you the logs. In the meantime though, verify the credentials for your database and confirm that the database is working using something else like a php script (if you're on Johnny, mysql had an issue recently though it has since been fixed). Database connection errors are the number one reason deployments fail, and it's usually an access denied error due to invalid credentials.