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Everything posted by wolstech
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Change the host to tommy2.heliohost.org and the port to 1373.
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Your numbers are off by a factor of 1000...it's a 1000MB limit (about 1GB), and you're using 1212MB, just over 1GB. You ran out of disk space. Our accounts aren't meaningfully large enough to run nextcloud with any actual data stored in it. The software itself is nearly half of the account. You can buy additional disk space if you'd like, but the max is 6000MB (just shy of 6GB) for $25. For capacity beyond that you'd need to buy a VPS instead (starts at $4/month for 50GB, though less is actually usable due to space needed for the OS). I'll let Krydos figure out how to bring you below the limit since I can't find anything aside from httpdocs/latest.zip and the nextcloud instance itself to delete, and that won't bring it down enough to matter. Trash is already empty it looks like.
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[Solved] Unable to login with that username and password.
wolstech replied to animecaf's topic in Escalated Requests
Something is weird with this account. I'm going to guess an unarchive failure as you unarchived it on the 19th... It's active in the admin tools but suspended with all domains disabled in Plesk (which is why you can't log in). I have no idea how that would happen other than a bug in the restore process... Escalating so Krydos can take a look. -
It was sent and lost long ago. I just resent you a new invite, it'll probably be in spam (which is likely what happened to your last one as well).
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Added. It may take up to 2 hours to start working.
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Invite sent. Also, the old accounts username was zerbas
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That doesn't find anything. What email address are you logging in with when you get the move to plesk message you mentioned?
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What was the username of your old account? We can send you an invite to create a new one.
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I forgot that Afraid/FreeDNS domains don't work properly with LE (they're almost always over quota for certificates because Lets Encrypt did not give them an exception). This is another reason we recommend not using that domain provider. You're going to keep running into trouble with that domain. Please consider getting a domain from a different provider. That said, I've installed the zerossl one that's on your account since all the pieces are there. Give it 2 hours to start working. Note that our servers do not redirect HTTP to HTTPS by default. You should not expect that behavior unless you specifically turn it on in Plesk (though I'm not sure users can even have change option). Do you want me to turn that on for you?
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Please look for an email containing a link to reset your password.
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As moneybrz stated, just use the button in plesk to generate one. Make sure you uncheck the box for wildcard certificate hen doing it as we don't support those yet. ZeroSSL has been obsolete for years on our service. Back in the day it was a requirement before automatic SSL certificates were a thing on cpanel, but it died when that was added, and Plesk now has the same functionality.
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Sent. The invite will probably be in your spam folder...
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What was the username on your old account?
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Invite sent. It might be in your spam folder.
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That email was sent and lost long ago. What was the username of the old account? I can send you a new invite...
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You do it on the registrar's website. That domain is from Afraid though isn't it? IIRC they didn't support NS records unless you contact them to have that support enabled. Check for an option to set up external name servers / NS on their site, but if you don't see it you'll need to ask them how to do that. Their service has historically been known for not being the most compatible thing in the world due to its nonstandard nature...
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Assuming this runs on the server side, a user can't see it anyway. Pretty much every server side app just puts the info in plain text in a config file. If it runs on the client, your app is badly designed. You shouldn't be doing raw SQL from the client if you can help it, as all it will take is someone debugging the program to pull the info from memory and dump (or worse) your DB.
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Thank you for pointing it out, those old scripts all died when cPanel went away. A substantial portion of the wiki contains dead links or inaccurate information because it was all written based upon the now-discontinued cPanel servers. Nobody has taken the time to rewrite it. The wiki is actually built on GitHub, so if you would like to contribute to updating these things, you’re welcome to fork the wiki repo, edit it, and then submit a pull request for the changes to have them published.
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Escalating.
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Krydos can do this for you.
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Which database and database username?
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Krydos can rebuild it for you.
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This website is working properly for me. Please clear your cache.
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Bingo...there needs to be an index.html or index.php file inside of httpdocs in order for this error to go away.
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Added. Please create an A and AAAA record pointed to the IPs shown in Plesk. The domain may take up to 2 hours to work.
