wolstech

Changed and sent. Domain may take up to 2 hours to work.

Please do not bump your posts after 6 hours, doing so moves you to the back of the line. Also, please keep in mind that being impatient and/or repeated bumping may result in a ban from the forums. It is normal for support requests to take 24-48 hours for a response as all of us are volunteers who have a real life outside of HelioHost and don't always have time to work through these requests. An invite for a fresh account has been sent to you.

We have to make all domain changes on our end for the time being because there's no DNS integration for Plesk. As a result, we disabled all the domain settings. Also, it looks like our system does not provision the DNS record for www by default on the name servers, so that not working for domains hosted using our name servers would be expected. Krydos can add the DNS record for it so it works.

You need to remove all of the extensions from Wordpress, or just use something that's not Wordpress. WP is infamous for being extremely heavy on resources. Unsuspended.

Renamed.

Your account has been deleted and an invite for a replacement account has been sent to you. Also, please keep in mind that the support email automatically posts on the forum along with your username (we do not have private support by design because many issues such as applications not running or issues with a website are actually supported by other regular users). I've removed the username for you, but please keep in mind that it will post again if you open a new ticket with us.

You should be able to just sign up for a Venus VPS here: https://heliohost.org/vps/subscription/?mem=2&cpu=2&hdd=50&os=ubuntu22 Since a VPS comes as a bare Linux install, you'll need to install a web server and related components then move your content over. Many users choose to install a free control panel to simplify things since a VPS is otherwise entirely command line driven. Hestia is one such free control panel that's widely used for this, though KeyHelp has also been mentioned on here. I'll escalate this to Krydos since he supports VPSes. Once you purchase it and it's built, he can help you get it set up and configured if you're not familiar with setting up a linux box.

The error you're seeing is because the database is not empty. Either create a new empty database and try with that one, or go into the existing one and empty it (drop all of the tables). Also, do you have a license for the software? Please keep in mind that our Terms of Service prohibits the use of nulled software.

Yep, Krydos has to do this.

The support email does not accept attachments. If there is supposed to be a video, please upload it somewhere and send a link instead.

Krydos has to handle this.

Those commands don't work on the server as they appear to be part of the SDK, which is not present on the server (the server only has the runtime). The way you're doing it would be fine for local databases, but you're probably going to be best off just developing in MSSQL if you're going to use the server to host development versions.

Deleted. Thank you for the donation, let us know if you need anything in the future

What database system and format are the databases being migrated in? Usually to migrate existing DBs to Lily, you'd need to upload .sql files or import through a database manager. Mysql can import through phpmyadmin, MSSQL you'd need to request, then you can connect with a tool like SSMS and import the contents.

There is only one person (Krydos) who can support the VPS service due to its specialized nature (as opposed to shared hosting which has many admins). He will investigate when he sees this. We used to have a second person but they have not been around in a while. Please keep in mind that because all of us are volunteers and VPS is a separate specialty from our much larger and more popular shared hosting offerings, VPS support can take 24 hours or longer as a result. In some cases you may receive faster support via Discord for VPS issues.

Sent. Please look for a separate email from us containing a link to reset your password.

That account is currently active. Do you want us to send you a link to reset your password?

During the migration to Plesk we moved a good number of Tommy users to Johnny because the new Tommy didn't fit all of the accounts.

Added. They will take up to 2 hours to work. Please make sure you set up NS records pointed to ns1.heliohost.org and ns2.heliohost.org, or create A and AAAA records pointed to the IPs shown in Plesk.

What version of PHP are you using?

Fixed. The DNS zones were missing from the name server and have been added. I've also issued the certificates for you, but it will take up to 2 hours to take effect.

Sent.

No. A VPS is just a bare Linux install, so it only has SSH. Many users install a free control panel like Hestia though to reduce the amount of command line work. If you need help with that let us know.

That account is long gone. It was created in March 2019, deleted, then created again in October 2019, and then was either deleted, got lost during one of the multiple server migrations, or was archived and the archive was lost in a ransomware attack back in February. Please sign up again.

Added. Please set your DNS to ns1.heliohost.org and ns2.heliohost.org, or add A and AAAA records pointed to the IPs shown in Plesk.