Krydos

I ran the updates for your VPS. There were 150 packages that needed to be updated. I logged in via SSH and ran the commands sudo apt update sudo apt upgrade Which you can do yourself occasionally in the future if you want to. If the update asks you to keep your existing config or overwrite it I would select N for keep your existing config.

We don't currently have any other option other than PayPal. Even the one-time payment links are processed by PayPal. We've had a lot of issues with PayPal in India so we're thinking about setting up a new account. Two of our staff live in India and they assure us that PayPal works perfectly fine for Indians. One of the things I've heard is that you may need to get a special card that allows foreign transactions. Apparently some Indian cards only work within India. I've also heard that with some cards foreign payments are disabled by default, but if you call your bank they can enable them for you without getting a new card. I've heard that the unusual banking regulation in India that Wolstech is referring to is PayPal isn't allowed to keep your card information on file to bill you automatically each month. We've had two Indian VPS customers let us know that the subscriptions won't work for them. Every other country in the world allows subscriptions like that. I don't live in India so I can only tell you the various things I've heard. I've never done any of this myself. If you can get PayPal to work you can use this link to pay $21.60 USD for 6 months of Mercury VPS. Like Wolstech already said we don't currently accept one-time payments for 1 month VPS because it requires manual verification and I don't want to have to verify 85 one-time payments each month. We are planning on implementing a non-recurring payment system where you would receive an email reminding you to pay each month and giving you the link to do so, but that isn't done yet. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=PVMKBAM8A7TDL If you get the payment to work next go to https://heliohost.org/vps/username/?mem=1&cpu=2&hdd=50&os=ubuntu22&sub=6month and submit a username, password, and agree to the terms. When it asks you to pay again just close your browser and reply to this forum post to let us know the username you picked. Then I can link the payment to the VPS and get it built for you.

The domain stoickwd.helioho.st has been created and pointed at your VPS. Whichever control panel you decide to go with, just add that domain to the control panel, and it should work. If you decide to go SSH only you can add it to your Apache, Nginx, or whatever webserver config you decide to go with. Let us know if you need any help.

I skimmed the above a bit, but didn't read it very thoroughly. This URL seems to be working now https://vps43.heliohost.us:8083/login/ Is anything else broken still?

There you go [root@control ~]# dig +noall +answer -x 64.71.153.2 2.153.71.64.in-addr.arpa. 21600 IN CNAME 2.subnet0.153.71.64.in-addr.arpa. 2.subnet0.153.71.64.in-addr.arpa. 14400 IN PTR amazinggracefellowship.org. [root@control ~]# dig +noall +answer -x 2001:470:1:1ee::24 4.2.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400IN PTR amazinggracefellowship.org.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Remote access enabled.

Your subscription has been canceled. Thanks for using our VPS service.

To remove the Plesk default page you need to go to home/baotran.art and delete the index.html file, and then upload your content there.

SPF, DKIM, and DMARC have been set up for you. I recommend sending a test email to https://www.mail-tester.com/ to make sure everything is set up correctly. If the score is anything less than 10/10 post the report so we can fix any other issues that you might have.

Added.

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.77 and an AAAA record with the value 2001:470:1:1ee::2002

The domain has been added, but in order to actually host it with us you must do 1 of the following 2 options. Use our nameservers by logging in to your registrar and setting your NS records to ns1.heliohost.org and ns2.heliohost.org Use any external DNS that you want, Cloudflare is a popular free option, and create an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Remote access enabled. Sorry for the delay, but all ridiculous requests are assessed a 24 hour annoyance tax before they can be completed.

It's not really possible to uninstall control panels. I mean technically you can try but you'd spend days tracking down all the bits. When you install a control panel like Plesk or Webmin it has to be on a fresh OS without installing anything else first. Since you want to switch control panels anyways it's best to just rebuild it. You will receive an email when the rebuild is done. Please also note that you get 1 free rebuild per month so if you want to start over again you'll need to wait until May 15th for a free rebuild or pay $1 per rebuild before May 15th.

Yeah, even transferred accounts are /home/domain/ rather than /home/username/ like on cPanel. None of us like it. I've been looking for a way to change it to back to /home/username/ but haven't found a way yet.

Closing due to inactivity.

It's been 9 days with no response so I'm going to free up the reserved memory, void the above upgrade payment link, and close this request as inactive to keep the escalated section tidy. If you would like to try upgrading your VPS again please make a new request with this link https://helionet.org/index/forum/45-customer-service/?do=add

Your domain has been changed back and it should start working in about 13 minutes.

You can't actually register username.heliohost.org domains anymore because we had issues with phishing accounts getting our main heliohost.org domain flagged by services that didn't realize that we allowed our users to create subdomains. So when you recreate your account you'll need to pick a temporary username.heliohost.us domain or a username.helioho.st domain. If you'd like your username.heliohost.org back any moderator or higher can change the domain for you. If you'd prefer the new .us or .st domain anyways you can definitely keep it though. Anyways, I have deleted your account and sent you an invite to recreate your account.

The domain has been added to your account.

This is so close to being correct too. VMware virtual network devices are never named eth0 though. Generally our VPS use the interface ens160, but I've also seen ens192 depending on the version of VMware that the server is running. The best way to be sure of the interface device is to run the command ip addr

You were so close! Your forgot to set up an IPv6 gateway. The IPv6 address was added correctly, but without the correct gateway it has no idea where to send or receive the data from. The gateway for your IPv6 is 2001:470:1:1ee::1. I finished setting up IPv6 for you, and tested it. One other thing I'd like to mention is it looks like you have SSH set up to only allow connections from certain IP ranges which is a pretty great improvement in the default security, but I added an additional rule to allow SSH connections from HelioHost in case you need support again in the future. We only connect to user's VPS if they ask us to, and there are only currently 2 VPS admins with the security clearance to access your VPS, Yashrs and myself, but we may train more admins in the future as we get more and more VPS to provide support for. You're welcome to remove the firewall rule if you want, and if you need support Yash and I can gain root access in a slower method that requires rebooting your VPS several times, but this firewall rule will save us quite a bit of time if you need help with something. We respect the privacy of our customers and only check things out if there is obvious reason to suspect that the user is violating our terms of service, the VPS has been hacked and the hacker is violating our terms of service, or if the customer requests help with something. Anyways, let us know if you need help with anything else.

Yeah, that's pretty much the conclusion we've arrived at. Accounts that were transferred from cPanel to Plesk are unable to use Options, but accounts that were created directly on Plesk are able to. It's extra perplexing because Options was allowed on cPanel so it's strange that it gets turned off somehow during the transfer. There are 8031 places in the Apache configuration files where the issue could be, and a similar number on Johnny so it makes it difficult to figure out where the issue is. Furthermore, each time the Apache configuration changes it takes 2 hours for the changes to appear to find out if it is fixed yet. Probably the best way to solve this is to try transferring an account to Morty where we can restart Apache every 5 seconds to test changes because there are no accounts on there yet rather than trying to figure it out on a live production server with thousands of accounts. It's definitely on my todo list. Anyways as far as ways to fix the issue immediately, probably the simplest way is for you to make a full backup, delete the broken account, and create a new account directly on Plesk so it doesn't have this issue anymore, and then restore your backup onto the new account. If this is something you'd like to do please let us know when you're done backing everything up and any moderator+ can delete your account for you and send an invite to recreate it.

Remote access enabled.