Krydos

Thank you to everyone who asked Microsoft to unblock our IP address. I just sent a test email from a stevie account to my hotmail email address and it went through without an error.

I just sent a test email from Stevie to a hotmail address and it went through. Marking this as solved. Let us know if you're still having problems sending mail from stevie accounts to microsoft email addresses.

Try now.

You can continue using filezilla, but keep in mind that we don't track ftp logins; only cpanel logins count towards keeping your account active. It may also be useful to double check your contact email address by logging into cPanel and clicking Update Contact Info because we email you when your account goes inactive with instructions on how to reactivate it.

@jetliweb, you posted a link to another person who was having the same or a similar issue as you. Shinryuu was referring to that other person when he said that their domain is no longer online and an admin could check our account database to see if that old account still exists in case it held a clue of how to fix your current issue. Anyways, did you get your code fixed or do you still need help with this? Also remember that if you are experiencing an error on a page it is incredibly helpful for you to post a link to a test page. You posted your last issue on January 16th and it remained unfixed until January 24th when another user posted a link to a test page. Once I had that to work with I realized it was a problem on the server and I had it fixed within maybe 30 minutes.

No, our system doesn't look at the contents of emails, who you are sending your emails to, or which of your email addresses are doing the sending. You are responsible for everything your account does, whether you give email accounts to friends, or someone hacks into your account it's still your account that will be suspended for it.

Your account is showing up as clean now. Thank you for taking care of this.

You never said what your username or domain is but I'm guessing that if you are the owner of the account t0n1 then you might not need a password reset. Your account was suspended for inactivity because the last time you logged in was January 3rd. If you wish to reactivate your account simply type your username into the reactivation tool http://www.heliohost.org/home/support/scripts/renew To prevent your account from getting flagged as inactive remember to log in at http://heliohost.org/ at least once every 30 days. If that isn't your account it might be helpful for you to post your username/domain.

The default mail address (the one that you don't create but is there the first time you log in) doesn't always work right. The solution is to create a mail account with username@domain.heliohost.org and access that instead.

Just out of curiousity -- and hopefully to prevent anyone else from having this issue -- how many characters was your original password?

Your account password has been reset, tested, and emailed to your contact email address. Keep in mind that both the password and your username are case sensitive and must be typed exactly as they appear in the email. Let us know if you are still unable to log into your account.

Usernames are all lowercase. Are you able to log in using the username rikmann8?

Yes, of course you're allowed to host ads on your site. This won't be an issue with Adsense but the same ToS applies to your ads, such as, no nudity, no malicious content, etc.

Is it possible to only open connections when needed instead of a persistent connection? Since it's shared hosting MySQL is set up to disconnect idle connections and possibly even refuse persistent ones because it doesn't want one user to hog all the available connections.

Have you tried connecting to the MySQL server via command line of some sort from the teamspeak server? Depending on your OS I can help you with the syntax. Yes, but 1 connection shouldn't hit the limit unless the limit is 0... which it isn't.

How many simultaneous connections does teamspeak open to the mysql server at once? Also, instead of hostname have you tried typing an IP address or % into the remote allow list?

Just to give this thread an update, multiple people petitioned to have this email block lifted via the link posted in our news and on our twitter feed and we finally got a response. Unfortunately, the response was "no." I have appealed this decision and signed Heliohost up for various microsoft anti-spam systems. I also think I have discovered the reason why our IP was blocked in the first place. Apparently microsoft has a lot of "trap" email addresses that they publish on various pages that spambots are likely to crawl, but they never actually use the trap email address to sign up for anything thereby giving permission for anyone to send email to that account. Then when a spambot crawls that address and sends them mail they ban the IP that the mail came from. Apparently on January 25th one email was sent from one Heliohost account to a hotmail trap account. Shortly after that, I think, is when we were blocked. It seems rather silly that one email can cause them to block over 12,000 accounts from sending any email to any microsoft account, but I guess that's the way microsoft rolls. The worst part is they won't even tell you who sent the spam mail to the trap account because they are so protective of keeping the trap accounts secret that we can't even suspend the spamming account.

Did you enable remote MySQL connections? http://wiki.helionet.org/Mysql#Connecting_Remotely

Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Agent-37083 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account was suspended for the following reason: Malware. 2 file(s). Hacktool.Crack.InternetDwnloadMgr FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Did you delete your /home/aluno/etc directory?

Done.

From the cPanel home screen click "Email Accounts" then click the "Change Password" link to the right of an email account. After changing it to something else are you able to log into webmail?

Try creating your log file either somewhere that already exists like /home/infopar or create the directories that it's already trying to write to.

Where is this hsql server hosted, and what port is it running on? Since outbound tcp port 9001 is blocked, which is the default that hsql uses, that would explain why you can't connect to it. As far as the log file goes, /home/infopar/public_html/webCat doesn't exist so trying to write to a directory that doesn't exist is going to cause issues unless you create the directory first or write to somewhere that already exists.