Krydos

Your account is showing up as clean now. Thank you for taking care of this.

I just tested all three webmails on stevie and they worked fine for me. Are you sure you're using the correct password to log into your accounts?

However, unlike yahoo hotmail doesn't let you do anything about it. They block you whenever they feel like it and unblock you when they feel like it. That's part of the reason we don't let @hotmail.com addresses create accounts with us because they might randomly decide to block important emails. I did find this link https://support.msn.com/eform.aspx?productKey=edfsmsbl&ct=eformts If each person who reads this forum fills it out with the ip address 65.19.143.2 then maybe it will do some good.

Your account was created less than 9 hours ago. 9 hours is less than the 24 hours that one can expect all new domains to show up as queued. Please wait an additional 15 hours for the queued page to go away. If after 15 hours you still see a queued page please remember to clear your browser cache. If after clearing your browser cache you still see the queued page let us know and we can take another look.

It shows as up in the status for me. I've tested everything I can think of related to MySQL and it's all working perfectly. Let us know if you're still having this issue.

You sure can: http://www.heliohost.org/home/support/scripts/domain

If you can't set your nameservers you should contact customer support of your registrar. We can't set your nameservers for you.

Set your nameservers to ns1.heliohost.org and ns2.heliohost.org http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=leonardobuares.com.br&rec=NS

http://infopar.heliohost.org/webCat/

I have no idea if this is actually your site because you didn't post your username or domain, but http://zeplix.com.br/ is not showing a 500 error.

Unfortunately, if we emailed the login credentials for any account to any random email address that someone posted then anyone could gain access to any account on our system. However, since this particular account has never been logged in to and no files have been uploaded or any other sign of ownership I have deleted it for you and you can create a new account. I would recommend choosing an email address that you have access to this time around.

What do you mean by that? Can you log into cPanel? Does it give any error messages? Is web mail missing from your account? The more information you can provide the more help we can provide to you.

Your account was suspended for the following reason: Malware. 1 file(s). PHP.C99-13 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

Your account is showing up as clean now. Thank you for taking care of this. If you (or someone else) didn't change anything it might be the same false positive related to http://www.helionet.org/index/topic/14698-solved-suspended-toast/

Your account is showing up as clean now. Thank you for taking care of this. Seems like the folks developing the antivirus definitions are fairly responsive. I checked your account and the problematic file is still there with a creation date of July 5th 2011. So the only reason your account isn't suspended again is because they read your false positive report and made the adjustments to their software. I've always been curious about whether AV people like that just file false positive reports into /dev/null or if they actually read them. It's good information to know. Our apologies for the inconvenience of having a suspended account several times, but as you can imagine with nearly 23,000 accounts and charging nothing for our service we don't have the manpower or the money to pay someone to look through every single file for malicious content.

http://infopar.heliohost.org/webCat/

Your account password has been reset, tested, and emailed to your contact email address. Keep in mind that both the password and your username are case sensitive and must be typed exactly as they appear in the email. Let us know if you are still unable to log into your account.

I don't know. No one has tried yet. Some other staff member can try manually resetting your password, but I can't do much more than talk to you when I'm on my phone. You can do that too if you want to; it's up to you.

Your account was suspended for inactivity, because the last time you logged in was December 27th. To reactivate your account, please visit http://www.heliohost.org/home/support/scripts/renew. If you are still seeing the Account Suspended page after renewing your account, please clear your cache.

Your account was suspended for the following reason: Malware. 2 file(s). Win.Trojan.Agent-127903 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.

...except it has always worked every time I have tested it. I suspect the problem is actually that people guess wrong passwords too many times before trying to reset the password and their account gets blocked because of a brute force detection. Then the password reset email isn't going to work because of suspicious activity, but by the time they post on the forum and someone helps them the brute force protection has cleared itself automatically based on time.