Krydos

Yes, one active account per user, unless you receive permission from us first. I was planning on taking a look at your account to see if it could be unsuspended, but I've been pretty busy so it might be a while still. If you just want to make another account let us know so we don't have to waste time looking at your old account.

What do you use your account for?

It might not be loading the MySql.Data.dll unless you add <compilation> <assemblies> <add assembly="*"/> </assemblies> </compilation> inside the system.web tags.

Do you have MySql.Data.dll in your bin directory?

Please post the following information: Your cPanel username Your main domain The server that you are on Database you are trying to export

That's because -- as the error implies -- the domain tra.web.id is already setup and owned by an account on Heliohost. Each domain can only be owned by one account, and anyone else who tries to add that domain to their account sees that error. This is a safety feature and it's a good thing because for instance if you owned the domain myshop.com and some criminal wanted to set up a phishing site to steal your customers information he would be blocked from adding myshop.com to his account because you already own and control it.

Historically, Heliohost just charges once for the dedicated IP and you can use it for the life of your account. However if we start running low on dedicated IPs we might have to switch it to $12 per year. Paying for a dedicated IP does not make your account immune to suspensions, if that's what your asking. The only thing that reduces your chance of being suspended for high load is moving your account to Johnny, but you're still not immune to high load suspensions; Johnny just has a higher threshold to allow people opportunity for experimentation.

Java on your account has been tested, and it now seems to be working. Let us know if you're having any other trouble getting .jsp files to work or if you wish to deploy a .war.

What I mean is you probably changed your domain and then instead of waiting 24 hours for it to go through you started asking why it wasn't working. Anyways, it's all working the way it should now.

It's been about 2 hours since this domain was last edited. 2 hours is less than the 24 hours one can expect each new domain to take to get set up. Please wait an additional 22 hours and let us know if your domain still isn't working.

Doesn't matter to me very much either way.

Just posting first to verify that you're now willing for the account rdmtcmi to be suspended so that the account aswenger can be unsuspended?

About three hours ago someone uploaded another malware file to your account. /home1/malayale/public_html/forums/cache/wchckd635.php I will give you another 24 hours from the time of this post to get your account clean again. I would strongly recommend fixing whatever vulnerability is allowing people to upload this junk to your account or you will find yourself suspended over and over.

Traffic isn't necessarily the problem, although it could be part of the problem. Memory usage and CPU usage is what we monitor and what it means when we say "high server load." One (very poorly designed) site could get suspended for high load from one visitor while another would be fine with 10,000 unique visitors per date.

Your account has been moved to an IP address that should be visible in China. Let us know if you're still having trouble connecting.

Please post the following information: Your cPanel username Your main domain The server that you are on

/home1/malayale/wp-conf.php

Your account is showing up as clean now. Thank you for taking care of this.

The account 'nemra1' was created on on Johnny on February 9th at 22:25 PST. If you were trying to move your account to Stevie and based on the dates on this post http://www.helionet.org/index/topic/15136-solved-activ-my-account-pls/ it looks like your deleted your account, and then created your account again on the same server, Johnny. Johnny isn't down 80% of the day; the uptime on Johnny is currently 87.61% which by the process of subtraction means that it's down about 12.39% of the day which is mostly in the middle of the night during daily maintenance. If you would like to move your account to Stevie you won't make any progress by deleting your account and creating it again on Johnny over and over. So I'll make it a little easier for you. Delete your account http://www.heliohost.org/home/support/scripts/delete Create your account http://www.heliohost.org/home/create-stevie-account If step two says the daily signup limit as already been reached use http://krydos.tk/sign-up.php to know when to try again. Finally, everyone, myself included, is having a lot of trouble understanding what you're trying to say and/or ask. If English isn't your first language that's fine, but you might want to try using a translator. If English is your first language and you're typing this way on purpose you might want to review our etiquette guide http://www.helionet.org/index/topic/1544-the-official-etiquette-guide/

It looks like you're running wordpress which is probably the most commonly targeted website software for hackers to try to upload junk to and gain control of. I would recommend upgrading to the latest version, deleting all themes and plugins, and only install themes and plugins that are verified as clean. A lot of free themes for wordpress are actually just backdoors for hackers to upload whatever they want to your website. Fixing the underlying problem will prevent your account from being suspended again for malware in the future.

Your account was suspended for the following reason: Malware. 2 file(s). PHP.C99-9 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended. /home/madler/public_html/wp-includes/js/js/cnn.php /home/madler/public_html/wp-includes/js/js/rconfig.php

Thanks for letting us know. Yeah, it's fine to have one account for each of you; one for you and one for your wife. You'll be safe from multi-account suspensions now.

Ok, the email address on the Igrec account has been changed. Log into it and resend the validation code to get that account validated. Once you have that account functional I will delete the chigle account so you will always have one functional account. (Sorry about the delay, I don't remember to check "Contact Helinet" subforum very often apparently.)

This support request is being escalated to our root admin. Escalating this thread so it doesn't get flagged as inactive. It doesn't seem like it's going to be an easy fix, so I'll have to take a look at it when I have some time. For now you could try running your django application on Stevie instead if you want after moving your account by using this guide http://wiki.helionet.org/Moving_your_account Django on Stevie seems to be working fine, but Johnny not so much.

The first thing to try on 500 errors is rename or delete your .htaccess file(s) and see if the page starts working. Let us know if your site continues showing 500 errors even after removing .htaccess.