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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Ok, take two then. I fixed the parked/addon domain limit for your account. Try adding your domains now. Let us know if you're still having problems.
  2. Yeah, yeah, and if you're the top cheerleader in the cheerleading pyramid and the bottom-left cheerleader sneezes.. errr, we're going to just cut that off right there. Anyways, in the last fifteen hours your account has caused 5th most load on the server. So in the last six hours you've dropped quite a bit, and I would say that you're mostly safe from suspension at this point. No, not all suspensions are permanent. Generally with high load type suspensions we have a three strikes and you're out policy. That said, some suspensions are permanent on the first time and no one, not even the bottom-left cheerleader can save you from that fate worse than death.
  3. Be sure to report it as a false positive then if you're sure it's safe.
  4. Um, the server load in cPanel is the whole server, not just your account.
  5. Wow, you really do have a load problem. We host some sites that get thousands of unique visitors per day, and your site is causing more load than all of them. Your high load on a wordpress site reminds me a lot of this guy http://www.helionet.org/index/topic/14638-suspended-mobirock/ he got suspended for causing high load several times and mentioned plugins too. His account hasn't caused high load since then and it's still active. He never posted what the issue ended up being, but I'm wondering if you might be using some of the same plugins that he was. I can't hand out any of his private information but perhaps he would respond to a PM? Unfortunately most people don't come to this forum unless they have a problem, and once the problem is fixed they never check back again or explain how it was fixed.
  6. Thanks for pointing this out. That is the default value that a fresh install of PHP is set to for some reason. It seems ridiculously low to actually be useful to anyone. I have now set the max size to 20 MB which is the same as Stevie. Let us know if you're still having trouble uploading files through php.
  7. Your account was suspended for the following reason: Malware. 1 file(s). ANDR.Trojan.GingerBreak FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  8. Try adding your domains now. Let us know if you're still having problems hosting your domains.
  9. You were nowhere near highest load yesterday, the day before that you were sixth highest, 39th highest on the 28th, nowhere near the top on the 27th. It seems to fluctuate quite a bit depending on the day. Our log files don't always do a great job of indicating where on your account the load is coming from, but one script that is coming up is /home1/biasaf/public_html/wp-content/themes/gozumu/random.php and the timestamp on it is Feb 28th so maybe that might be the culprit? A common misconception is that no matter how you set up a wordpress blog it can't cause high load. I guess this might even be true for newer versions of wordpress with no modifications, themes, or plugins. I say newer versions because some older versions had a wp-cron.php bug that would cause massive load anyways. An analogy is like saying, "It's a Toyota Prius! How can it have bad MPG?" But then you see the whole picture, and someone has strapped rocket engines on their Prius that guzzle 1031 gallons of fuel per second.
  10. It might have something to do with the fact that in the last 9 hours your account has caused more load on Stevie than any other account on the server, and is likely right on the verge of being suspended for it. When a server is experiencing high load a lot of the time MySQL and FTP are the first services to show it. Since your account is probably the cause of the MySQL issues you are in a perfect position to fix the MySQL issues by reducing the load your account is creating. By fixing your load issues you will also have the added benefit of not being suspended.
  11. Your account is showing up as clean now. Thank you for taking care of this.
  12. What does the error say?
  13. Here is what my web.config looks like for showing remote error messages. <?xml version="1.0" encoding="UTF-8"?> <configuration> <system.web> <customErrors mode="Off"/> <compilation> <assemblies> <add assembly="*"/> </assemblies> </compilation> </system.web> </configuration> The major difference I see is my <customErrors mode="Off"/> is outside the <compilation></compilation> tags. Try that and let us know if it works.
  14. You must have been blocked by brute force protection then as Shinryuu suggested, and it had already cleared on it's own by the time I checked. Brute force protection can be caused by typing your username or password wrong multiple times, or it might be caused by someone trying to break into your account. If it's the first then it can be kind of annoying, but if it's the latter it can be the difference between losing control of your account to some hacker so you can see why it's necessary.
  15. Deployed. http://infopar.heliohost.org/webCat/
  16. Your account was suspended for the following reason: Malware. 5 file(s). ANDR.Trojan.GingerBreak FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  17. You are not, as of the timestamp of this post, listed under the brute force protection, but you may have been 40 minutes ago. Are you able to log in now? If not let us know and we might need to manually reset your password.
  18. Deployed. http://infopar.heliohost.org/webCat/
  19. Yes, you can get the same domain, but that might be a little excessive since the file in question is already gone. Your account is showing up as clean right now.
  20. Your account was suspended for the following reason: Malware. 1 file(s). ANDR.Trojan.GingerBreak FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  21. Yes, there are a few ways to log into cPanel that do not get counted by the system. The most notable being the cPanel smartphone app. If you would like to test various ways of logging in just let us know and an admin/moderator can check your last login date for you. Also it's a good idea to make sure your contact email address is up to date in cPanel because you receive emails warnings when your account is suspended for inactivity with instructions on how to reactivate it.
  22. Nothing on Heliohost is instantaneous. The deletion script can take anywhere between 5 seconds to 48 hours to delete an account; it just depends in the load of the server and how many tasks are ahead of yours in the queue. If we were to offer instantaneous deletions and creations the servers would be a lot less stable than they already are because 100 people might all decide to delete/create an account all at once which would cause massive load. I'm unsure why the deletion script was timing out on you. No one else has ever reported anything like that so maybe it was just a browser thing, but there is no account by that username in the system so it must have worked. Feel free to create your new account now. If you're interested in having an account on Stevie this link may help you http://krydos.tk/sign-up.php
  23. Ok, it's unsuspended. Let us know when you're done backing up that account.
  24. Your account is showing up as clean now. Thank you for taking care of this.
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