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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. I'm a little unsure about what's going on with your account. Java was enabled on March 4th, and it worked. Then it stopped working sometime between March 4th and March 12th. I tinkered around with it a bit, and got it working again on March 14th. I deleted my test .jsp file and assumed everything would be fine from then on, but somehow between March 14th and March 22nd it got broke again. This time I completely disabled java on your account and waited 24 hours for all traces of it to be removed from the system. Then I readded java, and waited another 24 hours for everything to get set back up. I placed a test .jsp file on your account again as before, and as you can see http://deividlm.heliohost.org/ip.jsp it is working. This time I'm not going to remove the test file so you can have proof that it is working. Like I said before I'm a little unsure why java keeps breaking for you and only you, while it continues to work just fine for my account and all the other java-enabled accounts on the server. If it's something weird that you're doing to break it please stop, because I'm not going to keep fixing it for you over and over like this. If you have an idea of what is breaking it though please tell us so we can fix it or at least know why this keeps happening. As long as it doesn't break again you should be able to execute your .jsp files that you upload. If you would like to deploy a servlet please upload the .war file to /home/deividlm/ and let us know because it takes an admin to deploy it.
  2. You obviously misunderstood the issue here. Shinryuu wasn't denying your request so that you would post five new topics regarding the same suspension in four different subforums; he was simply asking you what the point of unsuspending your account is if you so far appear to have taken zero measures to prevent this from happening again. Give us some sort of assurance that you will do your best to make sure this doesn't happen again or explain what you have already done, and then we can decide if it's worth it to unsuspend your account. For all we know you're the one uploading the malware on purpose, and throwing a temper tantrum by making a bunch of spam posts isn't helping your case.
  3. Are you sure on the username? usssphinx is 10 characters and the maximum number of characters a username can have is 8.
  4. If anyone posts any specific settings that are needed for EyeOS to work properly, or error messages that EyeOS throws with the current settings I can take a look at whether they can be adjusted.
  5. All that it takes to deploy .NET 3.5 .aspx files is to upload them to public_html directory on your account. All I see when I click your link is a 500 error which isn't very informative. The most common causes of this type of error are usually caused by .htaccess syntax error, file permissions errors, directory permission errors, process limit exceeding, script execution time exceeding, memory limit exceeding, etc. Since it can be caused by so many different sources it's best to eliminate as many variables as possible and start small with something that works, and then gradually add complication testing often to make sure any of your changes hasn't caused an error. Let us know if you need any further help troubleshooting your 500 error.
  6. http://www.helionet.org/index/topic/15273-slow-stevie-performance/
  7. Bitcoin.org might be a solution that would work for accepting payments from countries where paypal doesn't work. If anyone has any other suggestions of services that would allow users to transfer us money to purchase a dedicated IP please let us know and we will take a look at it. For now the Heliohost staff will discuss the pros and cons of and whether or not to create a bitcoin.org account.
  8. The logs just show index.php causing the load.
  9. Cobraconsultants.com still wasn't working right so I deleted it from the system completely and made sure all traces of it was gone. Then I created it for you as an addon domain on your account. It looks like everything is set up correctly now, and if you visit http://stevie.heliohost.org:2082/frontend/x3/addon/index.html you should be able to see it listed as an addon domain now. Give it another 24 hours from the time of this post and the domain should be working. Let us know if you have any other issues with this or any domains.
  10. Your account was resuspended for failure to take care of the malware problem during your allotted 24 hour period. The offending files have been deleted, and your account has been manually unsuspended. If you still see the suspended page then you should try clearing your browsers cache.
  11. It doesn't always work like that. Most CMS and forums just run through a very small number of files or just index.php with includes that load all of your plugins and themes and all of the other files that it needs to run. It's your website not ours, so you have to fix whatever problems you have. We just monitor how much load each account causes, and if the server as a whole begins to perform poorly the highest load account gets suspended to keep the thousands of other accounts that are not causing high load online. If the overall server load is low all the individual accounts can cause as much load as they want without fear of suspension. Anyways, since you asked here are the files that caused the most load on your account: index.php, posting.php, and viewtopic.php.
  12. Yes, it's possible. You could also offload some of your large files onto other unlimited storage services. What all is taking up the most space on your account?
  13. You don't need multiple accounts to host multiple websites. Needing more disk space is not a valid reason to create multiple accounts.
  14. The first thing to try is to click this link http://stevie.heliohost.org:2082/frontend/x3/passwd/index.html to change your password, and make sure the checkbox labeled "Allow MySQL password change" is checked. Once your cpanel (and mysql) password has been changed try loading PhpMyAdmin again and it should work. Let us know if you're still having trouble getting PhpMyAdmin to work.
  15. The account arweth is not queued for deletion. If you would like to delete that account go to this link http://www.heliohost.org/home/support/scripts/delete and type arweth as the username, your cpanel password, and click "Delete Account." Like Shinryuu said account deletions can take anywhere from 5 seconds to 48 hours.
  16. You have been granted permission to have a total of two (2) accounts, one of which must be located on Stevie, and the other which must be located on Johnny. If you need any help with the logistics of combining your three accounts down to two let us know. If you have any questions about how to set up an addon domain, with restricted FTP access and restricted MySQL access for a website that is not related to any of your account websites on the same account just ask. Since you came forward and admitted to having three accounts I'll give you a very lenient week from the date of this post to get backups made and excess accounts deleted using http://www.heliohost.org/home/support/scripts/delete If you are found to have more than one account on a server, or more than two total accounts after the deadline of one week all accounts involved could be suspended without any further warning.
  17. If http://stevie.heliohost.org:2082/ doesn't work, and http://cpanel.wildagenda.heliohost.org/ does work it means your firewall, or ISP is blocking port 2082. If neither is working let us know and we can help you figure out why.
  18. Signups are limited per day on Stevie to keep him stable and his uptime high. You can use this link http://krydos.tk/sign-up.php to see when signups are going to open next. You can use this link http://heliohost.grd.net.pl/monitor/ to see how long signups were open each day, for instance, today signups were available for six hours, and yesterday they were available for six hours and fifteen minutes. Signups are always available on Johnny.
  19. http://www.heliohost.org/home/support/scripts/delete
  20. The domain steve.heliohost.org should begin working in the next 24 hours. Let us know if you're having any other issues.
  21. Since the account in question was logged into about an hour after the last post we're going to assume that a password reset is not needed, and I'm marking this as solved. If you are unable to receive emails from us to your current contact email address, if you are unable to find our emails in your junk mailbox, or if you cannot get your email provider to deliver our emails to your inbox I would recommend using this link http://stevie.heliohost.org:2082/frontend/x3/contact/index.html to change your contact email address to something that works.
  22. I'll post it for you when I'm not busy. I didn't figure it was so critical to get it posted immediately since you were in the middle of deleting and remaking your account.
  23. Your account was actually created 9 hours ago. You should be able to log in at http://heliohost.org/ and the queued page should go away in less than 15 hours.
  24. Does it work now?
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