Krydos

Those types of errors are common on Johnny. Johnny is our experimental server so the load can frequently be high and when the load is high delicate processes like creating an addon domain have a tendency to break. If you would like a server where those errors don't occur we recommend a production server like Ricky or Tommy. You can also ask us for help and we can manually fix domains on Johnny that don't get added correctly.

In cpanel the alias button is actually for domains. Say your main domain is bgb.heliohost.org then you could add bgb.net as an alias and both domains would show the same content. The forwarding buttons in cpanel are for sending email from one email address to another automatically. It works both locally and externally. You can forward from an account on your cpanel to another account on your cpanel locally or you can forward from an account on your cpanel to another email service like gmail or something externally.

I can just import the data into your database. Where do you want it? bailey_mwdb, bailey_wikidata, bailey_wikidb, or something else?

Replace smtp.gmail.com with 173.194.202.108 or 173.194.202.109?

I just tested the outbound port 587 connection to 173.194.202.108 and 173.194.202.109 from Tommy and they both work. Does it help if you specify the IP directly?

When you create a hosting account a forum account is created for you as well to receive support. It is created with the same username and password as your hosting account. When you delete your hosting account the forum account is not deleted. Since the forum account blaine has zero posts I went ahead and deleted it for you. The username should now be available.

Well, you posted this 10 minutes ago, and as of now your account is deleted. Perhaps it wasn't 10 minutes ago. The account deletions aren't instantaneous because they are load based. If the load is high they delete slower basically. As far as getting a Tommy account you can wait until midnight utc tomorrow which as you said is approximately 20 hours away, or you can skip the wait if you make a donation. We've had several people donate upwards of $100 USD and no one has complained that Tommy isn't worth it yet. We have to limit the number of free accounts we give away each day to keep Tommy from becoming overloaded like Johnny. Our record for Tommy accounts is several dozen accounts created within 6 seconds of free accounts being available. Sometimes free accounts last a whole hour. It varies from day to day.

> the instructions said I could later change to Tommy, but it seems the only way is to delete and start over? I wanted to elaborate on this a bit more. We are currently testing a system of scripts that will eventually allow people to transfer between servers easily and more or less instantly. It sounds like a simple thing, but the danger of such scripts is if they malfunction then a users data and everything could be permanently deleted. Because of this we are testing these scripts very carefully in stages to make sure everything operates as expected over a number of uses and situations. As we always do, we allow our donors early access to new features like this to help us test them. If you want to help us test the server switching scripts you can do so by telling us three things: your username, the server you wish to switch to, and the transaction ID of the donation. The other advantage of being a donor is that you can switch to any server you want regardless of whether it's full for the day or not.

Cpanel is being kind of slow on this one https://features.cpanel.net/topic/add-support-for-mysql-5-7 I could install mysql 5.7 easily. The problem is I would need to manually create users, enable remote access, create databases, change passwords, and everything else that cpanel does for us. Either that or I would have to write a plugin from scratch to do all of that. It's a pretty huge undertaking either way.

Unarchiving... You should now be able to log in at https://www.heliohost.org/login/ and your website should start working again within 24 hours.

That error means you're on Johnny. That server is our experimental server which means that errors like that are fairly common. We've never seen that error on Ricky or Tommy. The cause of the error is the high load that Johnny frequently experiences due to being quite overloaded all of the time. If you're just worried about the error message itself it happens all the time and it's nothing to worry about. If you're having trouble adding a domain let us know the domain and we can make sure it's working for you.

We recommend using our nameservers to get the domain working in the first place, and then you can copy the working settings to another dns. Most commonly this is cloudflare that people switch to, but it applies to any dns transfer. The main reason is there are certain initial checks that cpanel does to verify that you own the domain you're trying to add. Also we are unable to directly control other dns servers other than our own so it makes troubleshooting nearly impossible.

If you can get to the HelioHost Tools page then your login has been counted and your last login date has been updated.

The deletion script should work now. Thanks for letting us know that it was malfunctioning.

Unarchiving... You should now be able to log in at https://www.heliohost.org/login/ and your website should start working within 24 hours.

What is the database username?

Yep. 120 directories were created today alone. For example: Oct 17 12:01 619783e9-c31f-4749-9216-5c08922193fd Oct 17 12:01 6d3d62f3-6177-4682-bc87-4201fde8385b Oct 17 12:01 75ce1b74-8f0a-4ce9-98ab-1482918ecbb5 Oct 17 12:01 a510bf82-0703-4b61-b78d-b8b641e77064 Oct 17 12:01 df4b1d9a-1615-4fd3-8c49-43ac405dc2d9 Oct 17 12:01 e4841eab-e45d-4a78-8227-cd2b0f44312c Oct 17 12:01 e9d5b1b1-8595-47a0-9d87-f98b7389bbab Oct 17 12:01 f04258ce-1421-4347-bea3-74c0d03c96f4 Oct 17 12:01 f33a066b-6475-4038-b301-c192fb022d9d Oct 17 12:02 0a387d30-dea6-40bb-8d9c-d3688c867bbd Oct 17 12:02 0f48260f-4618-4464-a8a4-94c35bb3c70a Oct 17 12:02 174edada-163d-4f51-9cc3-858fe319f693 Oct 17 12:02 31d4622f-1d95-4e44-a2ac-9ef19f627eb2 Oct 17 12:02 356d3cd0-47d3-4c8f-b73a-8f3190d97691 Oct 17 12:02 6051cb05-655b-4309-8e23-c75002b9d0f9 Oct 17 12:02 6dd77312-afa9-4c46-b8f2-a8a7c8b3e87d Oct 17 12:02 7db0ac94-1d5e-4287-909e-cc08b4131ea0 Oct 17 12:02 8a29c650-04e1-4d6d-a500-0467c03daa90 Oct 17 12:02 adbf355d-b693-458f-99d4-1f55aea2e196 Oct 17 12:02 d9bd8e35-7766-4b74-9dbb-2ee501a0c633 Oct 17 12:03 318a7c8e-6e10-4953-9c49-0cdfc053ec72 Oct 17 12:03 5da5b8a5-7d39-4ab1-8753-8e4efa0b761d Oct 17 12:03 7f450e69-7ee3-453a-910d-a8d0b68d241e Oct 17 12:03 a14fa4a5-c234-4f5c-8baf-dbc8c8689d24 Oct 17 12:03 b81cd514-3833-4a55-afda-7e53d5b84209 Oct 17 12:03 ccba5c8a-897a-44f8-8583-5da649d3d2d3 Oct 17 12:03 dc68323e-4b4b-48d0-9f6a-b4b0907d6e7f Oct 17 12:04 0a44afa6-f889-40f0-b35c-8f885e5cb273 Oct 17 12:04 9b4854ff-56bd-41a6-a594-254a05416003 Oct 17 12:04 a5f6180f-6b06-4b98-8cf2-4931badd1ec9 Oct 17 12:04 ab3b9e55-7af9-47f5-be9d-9c3ccb5fc57c Oct 17 12:04 e57cd696-a350-4f5e-a641-f2a32dddba9d Oct 17 12:05 69f5f610-b001-4984-a76c-97b6aa4ef8eb Oct 17 12:05 6ef24884-45c4-4303-8418-49bec594cf53 Oct 17 12:06 681fef30-70a3-470b-b529-95520b8d867e Oct 17 12:06 c4057f1a-e427-4c5c-a0bb-f9ed20899b31 Oct 17 12:08 07c95aaf-2a01-4e23-a595-fd993c59693f Oct 17 12:08 251930b7-45bd-41e7-9a78-9dbf856d7c15 Oct 17 12:08 29bce997-4d41-4461-ae2a-ab35534b604a Oct 17 12:08 80a0c18b-7687-4ff3-b1ab-27f764724f28 Oct 17 12:08 b9369032-ec0a-4a4c-bc0b-7fc07246b199 Oct 17 12:08 ba479d8d-00f5-4493-ade4-411f96878744 Oct 17 12:08 ec061b87-5ba9-434f-9adf-de382518679d Oct 17 12:09 10e36e53-ef12-49e6-bc92-bca942482b62 Oct 17 12:09 3e6355e1-5ff5-4f3f-9708-2cdb80e82834 Oct 17 12:09 455a3a8d-129b-435e-909e-0b9397c3ecfd Oct 17 12:09 5a5ab98e-ebc0-4545-81a2-ea4224017ef5 Oct 17 12:09 692b380a-30bf-4fbf-9508-941559b0eddb Oct 17 12:09 7d97bd1e-5ad8-43d4-a0e3-dc15ebb77e1b Oct 17 12:09 a66e17c7-e33a-41c3-b631-8d2ea0f9b611 Oct 17 12:09 b3aed814-bd70-4408-a7e3-ac49524b4424 Oct 17 12:09 bac606c4-6502-4b1c-ad1b-90db958bd05e Oct 17 12:09 e5c1b7c0-c34f-4248-a665-02d96ef60430 Oct 17 12:17 3859da4f-9607-4cb0-a67c-a34440eb0fe0 Oct 17 12:18 04f358e1-a4e0-44ff-95f5-355f8d23856d Oct 17 12:18 83894e79-f66d-4b4d-a6be-77e4efc750b9 Oct 17 12:18 df3052e8-5270-41ba-99c6-c57b1a082547 Oct 17 12:19 3bc20b14-05eb-4ca0-adc5-3e979cf83b93 Oct 17 12:19 754d0a45-cd69-4dc9-af5e-9e47b25c6cd8 Oct 17 12:19 98f22657-e45f-45f9-810c-016a27b29d8b Oct 17 12:21 09e36bb3-777d-485c-805a-95caff57a090 Oct 17 12:21 60c10caf-4363-45f8-864e-e486d35c5a93 Oct 17 12:21 911de28d-b1fa-448f-bb69-41ade4115d18 Oct 17 12:21 ebaa119d-dc32-4e56-921e-c5dc80445333 Oct 17 12:22 260ec843-2014-47ce-be49-9fc53896740f Oct 17 12:22 29d085b6-4316-498f-a5e7-5f8f0fc56701 Oct 17 12:22 3577be87-9a63-4423-961f-3590d1c299ff Oct 17 12:22 49a938be-e02e-4709-89c7-b0644e8cdfe8 Oct 17 12:22 57653bb1-841e-42c7-bf91-633cb253b9c7 Oct 17 12:22 62c54b3f-265d-49f7-bd88-c0d62a7b5e5a That's 70 directories in just 21 minutes. It's no wonder you got suspended.

Want me to compress it for you? Right now it's 275 MB uncompressed, but compression would shrink that considerably since text files are mostly just empty space.

Try allowing remote connections from your specific IP. You can find it by going to https://www.heliohost.org/ip.php

The reason you're seeing the queued page is probably because you haven't set your nameservers correctly. The proper settings is ns1.heliohost.org and ns2.heliohost.org

Before I move you back may I ask what is wrong with Ricky?

Does it work if you encode it for linux? I see you have it dos encoded.

You should now be able to edit the wiki if you find something else that needs to be updated. Thanks.

You're supposed to be doing this, not me. The first thing that catches my eye is your wiki has the prefix 'wiki_' and the database dump I gave you has the prefix 'mw_'.

Ok, is it working now?