Krydos

Your account was suspended for causing high server load. I have unsuspended your account, but please try to limit the load you put on our servers as it slows down not only your site, but the sites of all other HelioHost users sharing your server. If you still see the suspended page, please clear your cache.

The domain mazix.heliohost.org appears to be working fine, and cocbonds-noisok.org looks like everything is set up correctly as of the time of this post. I recommend waiting another 24 hours without changing anything from the time of this post and if it's still showing queued let us know. Sometimes Johnny accounts can take a little longer than 24 hours to come out of queued status due to higher server load. The solved flag just means that Heliohost staff knows that there isn't anything more than can be done on this issue. If the issue still isn't resolved 24 hours from now the solved flag can easily be removed.

Please post the following information: Your cPanel username Your main domain The server that you are on

Payment confirmed. Dedicated IP granted.

The domain example.com is not hosted on our servers. http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=example.com&rec=A If you're using incorrect domains to be intentionally vague then I'm afraid no one can help you because no one can understand what your issue is.

Why not?

For clarity, running a cron job every five minutes would result in 288 cron jobs in a day which greatly exceeds the limit of 2. You can run two cron jobs each once every 24 hours, or one cron job every 12 hours. Either will result in 2 cron jobs in a day.

Check out the file mrty_ttrssp.sql in your home directory. Let me know if it looks like it dumped properly.

I am unable to find any logs referencing any visits to your site during the time frame determined above.

I'm unable to reproduce the "libpng16.so.16: cannot open shared object file: No such file or directory" error. Can you post a link to the script that causes the error? Also I'll let you in on a secret, it might seem a bit counter intuitive, but I always try to work on the topics that are the oldest first. So, when you "bump" a post it actually moves it to the bottom of my todo list each time.

Your normal email sending limits have been restored.

Granted.

What do you need two accounts for?

The account in question has been suspended.

I'm still in contact with gmx.com customer support. They are rather slow (slower even than me) but they're trying to figure out what the problem. I'm fairly certain the problem is on their end anyways. I'll update this thread once they figure out what the issue is.

No amount of domain changing will ever work, whether it's using the main domain change script or an admin trying to change the domain for you, if the domain already exists in the system. Since you already have the domain blacktempest.net parked on your account it blocks anyone from changing your main domain to it. The solution to this is to delete all traces of blacktempest.net from your account prior to trying to change your main domain. Since you've been struggling with this for a while I went ahead and made the change for you which you can verify in cpanel.

What database are you trying to backup?

The brute force protection on your account has been manually cleared. Let us know if you're still having trouble logging in.

Everything wolstech said is accurate. However, the $12, dedicated ip, and SSL is primarily for https which is if you want to view your website through a browser with a secure connection. If you would like to access your webmail through ssl you can visit https://johnny.heliohost.org:2096/ and if you would like to use SSL/TLS for an external email client (such as a phone or outlook) you can log into your cPanel account at http://heliohost.org/ click "email accounts", locate/create the address you want to use, click the "more" dropdown box on the far right, select "configure email client", and scroll down to the manual settings section. The email settings for a johnny account should be similar to: Secure SSL/TLS Settings (Recommended) Username: username@domain.heliohost.org Password: Use your cPanel password. Incoming Server: johnny.heliohost.org IMAP: Port 993 POP3: Port 995 Outgoing Server: johnny.heliohost.org SMTP: Port 465

We recommend users send no more than 50 emails total per day from their accounts. If you greatly exceed this value the system automatically throttles your account to 24 emails per day (1 per hour). The most common reason for accounts to get email throttled is from not implementing adequate spam bot protection on your website. For instance, if you have a forum that sends an email each time a new user creates and account, and 1000 spam bots create accounts each day that's 1000 emails your account is sending out each day. It took me about 10 seconds to find this http://condellprojex.org/elgg/ Your account has attempted to send 2959 emails in the last 89 hours. That's nearly 800 emails per day, which is much higher than the recommended 50 per day. If you think you have your spambot/email problem under control please post again on this thread and I can reset your account to the default email sending values. Let us know if you need any additional help solving this issue.

The timestamp you see on forum posts is based on the timezone you selected when you set up your forum account. The first post in this thread was at 5:24 pm PDT.

There are already several weather stations hosted on our servers that I know of that operate through FTP the exact same way you are describing. We do have issues with excessive FTP users from time to time, but we're mostly concerned with abusive users not users that have a legitimate reason for using FTP so much. Some of the weather stations have exceeded our default FTP limits and had to apply for a white listing of their account. Every 15 minutes should be fine, but if you start updating more than once every 10 minutes or so that's when you might start running into problems. If your FTP connection stops working and you can no longer upload just post on the Customer Service forum to get the block resolved. We also monitor the overall load that your account creates, but unless you're getting thousands of views to your site per hour or your run a lot scripts that run for several minutes at a time you probably won't get suspended for high load, but FTP does contribute a little to this load value of your account too. If you're curious how much load your account is creating on an average day you can always post and ask.

And is that time in server time (which is currently PDT) or UTC or what timezone?