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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Any particular reason why you need another account?
  2. The reason you were seeing 500 errors is the same reason you were suspended for high load the other day: exceeding the process limit. When you already have too many unkilled processes new php processes return a 500 error because they can't start. I went ahead and killed your processes for you, your site should function now.
  3. This has not been taken care of. Here is a hint: /home1/euler/public_html/chamihadj/bouwwaba/upbackup.php.forum
  4. You now have permission to have two accounts total. One account must be located on Stevie, and one account must be located on Johnny.
  5. The following were installed: freetype 2.5.0.1 libpng 1.6.6 pyparsing 2.0.1 numpy 1.7.1 matplotlib 1.3.0 There may have been some other things installed too that I forgot to list. It seemed like every dependency had multiple uninstalled dependencies of its own. root@stevie [/home/krydos/src/matplotlib-1.3.0]# /usr/local/bin/python2.7 Python 2.7.1 (r271:86832, May 15 2011, 21:32:40) [GCC 4.1.2 20080704 (Red Hat 4.1.2-48)] on linux2 Type "help", "copyright", "credits" or "license" for more information. >>> import matplotlib >>> print matplotlib.__version__ 1.3.0 It appears to be working. Apologies for the delay in getting all this set up. I've been quite busy, and as you might imagine it wasn't a particularly simple thing to install.
  6. Your account was suspended for the following reason: Malware. 1 file(s). PHP.Hide FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  7. Like IceIT said you need to type your username into this link http://heliohost.org/home/support/scripts/renew to reactivate your account. Then once your account is active again you should visit http://stevie.heliohost.org:2082/frontend/x3/contact/index.html to change your email address.
  8. What link isn't working?
  9. What does the support for gmx.de say about your unreceived emails? Have you checked your spam box?
  10. It was recently discovered that hundreds of accounts who had not purchased a dedicated IP address were located on random IP addresses instead of being located on the shared IP like they were supposed to be. Now, all accounts that have not purchased a dedicated IP have been moved to 216.218.192.170 where your account was previously located on 65.19.141.69. Most people use our nameservers ns1.heliohost.org and ns2.heliohost.org so they didn't even notice the change, or at most they saw the queued page for a few minutes intermittently. Since you don't use our nameservers your A record didn't automatically update like it was supposed to. http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=fellowshipofthedamned.tk&rec=A as you can see when browsers request your site they get the old IP address which no longer has your site located at it. There are two ways to fix this. 1. Log into your domain registrar ( http://dot.tk/ ) and change your nameservers to ns1.heliohost.org and ns2.heliohost.org 2. Log into your current DNS provider ( http://cloudflare.com/ ) and update your A record to 216.218.192.170 EDIT: Actually there is a third option that would also work: 3. If you're interested in using ssl on your account you could also purchase a dedicated IP, and your account could be moved back to the IP address that it was located on before. However, without the dedicated IP purchase your account must be located on the shared IP.
  11. Please clear your cache.
  12. Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-56 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  13. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  14. I have created the addon domain zac.im for you and the webroot is located at public_html/zac.im/, and you should now be able to see it at http://stevie.heliohost.org:2082/frontend/x3/addon/index.html It looks like your nameservers are already set so it should start working within 24 hours. Let us know if you're having any other issues with your account.
  15. Here are the three steps to get SSL on a Heliohost account http://www.heliohost...home/signup/217 Sign up for your account. Purchase the dedicated IP address for $12 USD. Make a new post on our Customer Service forum so we can verify which payment belongs to which account. It seems you have done step 1, because your account exists and is active. If you've already done step 2 then all you need to do now is step 3. Step 3 is to tell us the transaction number of your paypal payment, and let us know which account is yours so we can verify the payment and assign the dedicated IP to the account which allows the account to use SSL.
  16. Please post the following information: Your cPanel username Your main domain The server that you are on
  17. That should be fine. Cron jobs are when you visit the cron section of cpanel and schedule a script or command to run at a certain time. Cgi can run as many times a day as you wish, and the only limit is how much load your account is causing.
  18. Your IP address has been changed. Let us know if you're still having trouble accessing your site from China.
  19. I did some testing, and it seems that if you have a file named index.jsp it works fine, but if you have a file named Index.jsp with the exact same permissions and content it causes tomcat to give a 404 error. Try removing or renaming your Index.jsp file and let us know if it works.
  20. Your IP address has been changed. Let us know if you're still having trouble accessing your site from China.
  21. If you think your scripts are going haywire you can always set up a cron for a minute or two in the future with contents of killall -u chuck That will stop any runaway scripts from overloading the server. Keep in mind that you're only allowed 2 cron jobs per day, and if you run more than 2 your account will get suspended. There isn't really any good ways to see what is currently running. You can always post on the forums and ask for assistance though.
  22. /home1/vpnuniqe/public_html/connection/SSH_Socks5_Proxifier_3.0_(vpngroups---info).rar
  23. Please clear your cache.
  24. Please clear your cache.
  25. Please clear your cache.
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