Krydos

The account dztest has been unsuspended. You can create your own back up with this link http://stevie.heliohost.org:2082/frontend/x3/backup/index.html Once you are done downloading your backup you can then use http://www.heliohost.org/home/support/scripts/delete to delete the account. Once you have your backup and the account is queued for deletion let us know and we can unsuspend your main account again.

Your password has been manually reset, tested, and emailed to your contact email address. @byron, His account was still partially suspended. After I manually suspended it, and then unsuspended it the password reset began working.

Nov 6 06:55:16 johnny crond[20156]: (austinl) CMD (php -q /home/austinl/public_html/community/periodic/cron.php) Nov 6 06:55:47 johnny crond[20593]: (austinl) CMD (php -q /home/austinl/public_html/community/periodic/cron.php) Nov 6 06:55:47 johnny crond[20619]: (austinl) CMD (php -q /home/austinl/public_html/community/periodic/cron.php) Nov 6 06:55:50 johnny crond[20701]: (austinl) CMD (php -q /home/austinl/public_html/community/periodic/cron.php)

The "DNS server is offline" error makes me think that your computer was trying to get the IP of johnny.heliohost.org from ns1.heliohost.org instead of ns2.heliohost.org. At the time that you posted your thread you can see http://heliohost.grd.net.pl/monitor/ that ns1.heliohost.org was offline with the rest of the stevie server. I just tested webdisk on Johnny and everything is working for me. Are you still having problems connecting to webdisk? I prefer SFTP or even FTP to webdisk anyways so maybe if that works better for you just continue using it?

http://codex.wordpress.org/Changing_The_Site_URL

Stevie and Johnny are the servers that users can create accounts on. Cody is the server that runs this forum, our wiki, and our homepage http://heliohost.org/ and Charlie basically allows us access to Johnny and Cody even if they are offline.

It looks like everything is set up correctly for that account. Your account was created 17 hours ago. Domains on Johnny generally take between 24-48 hours to come out of the queued state. Give it another 24 hours from the time on this post without changing any domain settings, and let us know if it's still queued.

Bother servers were set to the default value of 1048576 which is about 1 megabyte. I fixed your typo iceitsupport. Johnny is now set to 4999168 which is about 5 megabytes. Excalibur is correct though, it's probably best to try to break that down into smaller chunks. Keep in mind that we do monitor mysql usage and if you're causing high load your account will be suspended.

The first thing I always recommend checking for when a site has high load or high numbers of sent emails is making sure it isn't being overrun with bots. It looks like you're running a joomla site, which is one of the most popular CMS software. Since it's one of the most popular that means it is most frequently targeted by spam bots. Even if the bots aren't able to post any spam comments it can still cause massive load if there are thousands of them creating accounts on your site each day. Sometimes the most effective spam account creation prevention is simply adding a custom captcha type box. For instance, you could make a box that only accepts a single digit with a label that says "Enter an integer greater than 2 and less than 4." If it's a person creating an account they will easily type 3, but a spam bot might be thoroughly flummoxed by the unexpected question.

Your certificate has been successfully installed, and you should be able to access https://azseniorservices.com/ within 24 hours.

Your public_html permissions and owner and group are correct. Your site is loading fine for me. If you're concerned about uptime I would recommend moving your site to Stevie, our production server, instead of Johnny, our experimental server. Since Johnny is experimental it has much higher load thresholds, and runs numerous unstable services. As such Johnny's uptime regularly varies between 85% to 95% while Stevie's uptime for the entire month of October was 99.96% and is almost always 99.8%+. If you're interested in moving here is the instructions: http://wiki.helionet.org/Moving_your_account

PHP is available on both servers so it is not a valid reason to have two accounts.

According to the log files /home1/pakcric/public_html/stalk/fb.php is running for really long amounts of time and using a lot of system memory.

Iceitsupport is correct. It looks like version 3.3.3+ will work better on searches that include words with less than four letters. I'm going to move upgrading the forum software up a few notches on the to do priority list.

Your account is showing up as clean now. Thank you for taking care of this. On the homepage of Heliohost it says "professional grade hosting". Part of that is because we offer a lot of features that other hosts do not. Some hosts disable all sorts of features in order to make their hosted accounts more secure, but the downside of having all that extra security is lack of features. Here at Heliohost our servers are actually very secure, but each user is responsible for securing their own site. If you install themes or plugins from dubious sources, or run outdated versions of popular cms software then yes it is very easy to hack you. It's kind of like the phrase "we give you enough rope to hang yourself". We have accounts that have been online constantly since 2007 that have never been hacked. If you have questions about how to secure your site to prevent this from happening again feel free to ask for suggestions from the Heliohost community. We're here to help.

Your current domain is listed as 0gate.com. Did you have beprogrammer.ml added as a parked domain or an addon domain when you originally tried to change your main domain? If so that's why the main domain change failed. Either way you should try changing your main domain again now. Once your main domain is changed successfully you should see the change in cpanel instantly. Let us know if you're still having issues changing your main domain. @iceitsupport if the domain change fails because the domain already exists in the system that database can show the change as successful, when the main domain is actually still set to the original value.

It looks like you already have an account and the creation system is denying you a second account. Does the username hhost45 with domain http://julian.heliohost.org/ created and last logged in to on August 6th, 2013 sound familiar to you? If so you can reactivate your existing account by using this link http://www.heliohost.org/home/support/scripts/renew

On October 29th they said that it would be working within 24 hours. After 24 hours I tested it and it still wasn't working. I sent their customer support team a message saying it still wasn't working. I have yet to hear back from them. I'm not giving up on this though.

If you're curious, the last time you logged in was December 2nd, 2012.

I'm actually looking forward to 11.39 with its (finally) IPV6 support, but that's pretty cutting edge for a system with thousands of users.

Ok, now fifactor has been unsuspended again. It's really simple. You may only have one active account. You created more than one account. If you ask for one account to be unsuspended that means all of your other accounts have to be suspended so you only have one active. Your one active account is now fifactor. If you ask for an account other than fifactor to be unsuspended, then fifactor will be suspended, and whatever other account you ask for will be unsuspended. I don't know how to explain it any clearer than that. You are the reason your account keeps getting suspended because you ask for it to be. I don't know about any of the other Heliohost staff, but I'm getting a little tired of switching your active account around constantly due to your inability to understand. If English isn't your first language perhaps it would be beneficial to you to have someone who understands English read this and explain it to you in a language that you do understand.

Do you have any specific reasons for any of this or are you just picking random numbers?

I still don't see a SSL certificate installed for your domain. If you want me to try installing it for you just PM me the .crt, .key, and .ca text blocks. Just make sure you let me know on this thread that you PMed me otherwise I never check for PMs. Yes, the instructions I gave are for installing a root signed ssl certificate that won't give visitors to your site an error message. Using a self signed certificate will give your visitors an error such as:

Any particular reason?

Pornography isn't allowed on Heliohost. You probably should have read our terms before you created your account http://wiki.helionet.org/Terms