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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. What does the support for gmx.de say about your unreceived emails? Have you checked your spam box?
  2. It was recently discovered that hundreds of accounts who had not purchased a dedicated IP address were located on random IP addresses instead of being located on the shared IP like they were supposed to be. Now, all accounts that have not purchased a dedicated IP have been moved to 216.218.192.170 where your account was previously located on 65.19.141.69. Most people use our nameservers ns1.heliohost.org and ns2.heliohost.org so they didn't even notice the change, or at most they saw the queued page for a few minutes intermittently. Since you don't use our nameservers your A record didn't automatically update like it was supposed to. http://byrondallas.heliohost.org/php/tools/dns_records.php?domain=fellowshipofthedamned.tk&rec=A as you can see when browsers request your site they get the old IP address which no longer has your site located at it. There are two ways to fix this. 1. Log into your domain registrar ( http://dot.tk/ ) and change your nameservers to ns1.heliohost.org and ns2.heliohost.org 2. Log into your current DNS provider ( http://cloudflare.com/ ) and update your A record to 216.218.192.170 EDIT: Actually there is a third option that would also work: 3. If you're interested in using ssl on your account you could also purchase a dedicated IP, and your account could be moved back to the IP address that it was located on before. However, without the dedicated IP purchase your account must be located on the shared IP.
  3. Please clear your cache.
  4. Your account was suspended for the following reason: Malware. 1 file(s). PHP.Shell-56 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  5. This account has been suspended for violation of our one account per user policy which is clearly stated during the creation process of each and every account on Heliohost. A common misconception is that you need a separate account for each website that you want to host, but since Heliohost differs from most free hosts and even most paid hosting by offering unlimited addon domains, unlimited parked domains, and unlimited sub domains one can easily and conveniently host as many separate websites as they wish all from your one free hosting account. If multiple accounts were created to get around our disk space limit we strongly suggest using a free service such as dropbox to host your large images, videos, and downloads while continuing to host your website with us if you wish. If you understand that each user is only allowed to have one active account please let us know which account you would like to use and it can be unsuspended for you. Also let us know if you need backups of any of the data on the other accounts, and if there are any domains on the suspended accounts that you would like to host on your main account because we will need to remove them from the suspended account before you will be able to host them on your unsuspended account. For example: user1: unsuspend user2: backup user3: backup, idontreadrules.com user4: thoughticouldgetawaywithit.org
  6. I have created the addon domain zac.im for you and the webroot is located at public_html/zac.im/, and you should now be able to see it at http://stevie.heliohost.org:2082/frontend/x3/addon/index.html It looks like your nameservers are already set so it should start working within 24 hours. Let us know if you're having any other issues with your account.
  7. Here are the three steps to get SSL on a Heliohost account http://www.heliohost...home/signup/217 Sign up for your account. Purchase the dedicated IP address for $12 USD. Make a new post on our Customer Service forum so we can verify which payment belongs to which account. It seems you have done step 1, because your account exists and is active. If you've already done step 2 then all you need to do now is step 3. Step 3 is to tell us the transaction number of your paypal payment, and let us know which account is yours so we can verify the payment and assign the dedicated IP to the account which allows the account to use SSL.
  8. Please post the following information: Your cPanel username Your main domain The server that you are on
  9. That should be fine. Cron jobs are when you visit the cron section of cpanel and schedule a script or command to run at a certain time. Cgi can run as many times a day as you wish, and the only limit is how much load your account is causing.
  10. Your IP address has been changed. Let us know if you're still having trouble accessing your site from China.
  11. I did some testing, and it seems that if you have a file named index.jsp it works fine, but if you have a file named Index.jsp with the exact same permissions and content it causes tomcat to give a 404 error. Try removing or renaming your Index.jsp file and let us know if it works.
  12. Your IP address has been changed. Let us know if you're still having trouble accessing your site from China.
  13. If you think your scripts are going haywire you can always set up a cron for a minute or two in the future with contents of killall -u chuck That will stop any runaway scripts from overloading the server. Keep in mind that you're only allowed 2 cron jobs per day, and if you run more than 2 your account will get suspended. There isn't really any good ways to see what is currently running. You can always post on the forums and ask for assistance though.
  14. /home1/vpnuniqe/public_html/connection/SSH_Socks5_Proxifier_3.0_(vpngroups---info).rar
  15. Please clear your cache.
  16. Please clear your cache.
  17. Please clear your cache.
  18. Please clear your cache.
  19. Your account was suspended for the following reason: Malware. 1 file(s). Win.Trojan.Keygen-330 FOUND That means that there are some malware files found on your account. For your safety and to protect your website from potential further corruption the account has been suspended. To find the infected files we recommend making a backup of your site, download the backup file to your computer, and scan the backup using a reputable virus and malware scanner. If you're having trouble locating the offending files please ask and we can provide more information. If you are you certain that it is a false-positive, we strongly encourage you to file a false positive form here: http://cgi.clamav.net/sendvirus.cgi Your account should be unsuspended now, but keep in mind that this is a temporary unsuspension. You have 24 hours starting at the time of this post to clean your account of any and all malicious files or your account will be resuspended.
  20. Now the problem is you typed 'www.coolworld.in' instead of 'coolworld.in' The www. part isn't actually part of the domain; it is a CNAME that is automatically created by cpanel. That's why http://www.coolworld.in/ works but http://coolworld.in/ does not. Since you're having a lot of problems with doing this yourself, I just went ahead and made the change for you to coolworld.in. It should be working within 24 hours.
  21. You cannot change your main domain to a domain that is already set up on the server. Please remove all traces of coolworld.in from parked domains, and addon domains. Then try changing your main domain again.
  22. It's possible to do a SSL on a shared IP, but the cost is generally quite a bit higher for you. Using comodo for these prices: If you buy a dedicated IP: If you buy a SSL certificate that will work on a shared IP: So, in essence buying the dedicated IP from us saves you $258 per year...
  23. Your account is showing up as clean now. Thank you for taking care of this.
  24. Your account is showing up as clean now. Thank you for taking care of this. You might also want to make sure that malicious visitors to your site aren't able to upload files to your account otherwise you might keep getting suspended like this.
  25. IP changed. Let us know if you're still having trouble accessing your site from China.
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