Krydos

Your index.php was 646 permissions. When I changed it to 644 it works now.

Your storage has been increased 3000 MB to a total of 5000 MB, and you don't need to log in to cpanel until 2020-12-29 to keep your account active. Thanks for the donation.

Your storage space has been increased to 5000 MB, and you don't need to log in to cpanel to keep your account active until 2021-02-28. Thanks for the donation.

You can donate at https://www.heliohost.org/donate/ and we'll put it towards the fundraiser. We accept paypal, and all sorts of cryptocurrencies too. If you donate $5 or more and want one of the thank you gifts from the gofundme let us know and we'll hook you up.

The funny thing about this is if it's a good robot it will obey this rule and not crawl your site. If it's a "bad" robot, which is what OP is trying to block, it will ignore the rules and crawl anyways.

Unblocked. There was a bit of a mild ddos attack on Tommy earlier, and a few ips got blocked. You happened to have 37 connections open to the server at the wrong time.

Yeah, remote postgresql access doesn't transfer with your account when you switch servers. Remote access enabled.

Yeah, you too. The world would be a lot worse place without honey bees.

For future reference, and to whoever searches and finds this support ticket, it can take up to 2 hours for a new domain to start working.

Your Johnny account has been moved to Tommy, your storage space has been increased to 5000 MB, and you don't need to login to your account to keep it active until 2021-07-29. Thanks for the donation!

The account johnnyyh on Ricky has been unsuspended. Please make your backup, and when you're done you can delete it at http://www.heliohost.org/classic/support/scripts/delete Once it's deleted let us know and we can unsuspend your Tommy account.

Unarchived.

I already started unarchiving it.

I think I found it. Is the username helioh14? It has a similar email address to your forum account, but it's heliohost@... instead of helionet@...

After 2021-02-28 your account will go back to needing to log in every 30 days, but the 5000 MB max storage is good as long as the account exists. Sorry for the confusion.

Thanks for the donation! Your maximum storage has been increased to 5000 MB, and you don't need to log in until 2021-02-28 to keep your account active.

You're on Tommy now. Thank you for the donation. We really appreciate it.

An admin can add multiple eu.org domains to your account, but you can't do it on your own.

You can change permissions through cpanel file manager, or through FTP. If your files have the wrong permissions is probably because you uploaded them with a FTP client. For some reason Filezilla and some other FTP clients upload files with 664 permisions, but that causes a 500 error on our servers. You need to change php to 644. In Filezilla, if that's what you're using, you can just right click the file and select Change Permissions. You can also change all files and all files in subdirectories as well by checking the Recurse Into Subdirectories box.

How long ago did you change your main domain? It can take up to 2 hours for a new domain to start working.

If it's a domain from a backwards registrar that we don't support, your only option is to set it as your main domain or ask an admin to add it for you.

Basically cPanel just said that HelioHost/cPanel aren't doing anything wrong.

Before we can help you with that we need to address your violation of our terms of service. You're only allowed to have 1 account. Please delete all accounts in excess of 1 at http://www.heliohost.org/classic/support/scripts/delete Let us know when you only have 1 active account, and we can assist you further. Failure to delete your excess accounts will result in suspension of all of your accounts for violating our Terms of Service https://wiki.helionet.org/hosting/terms

That account is not suspended, and your domain is working.

Unblocked.