Krydos

Merry Christmas! We decided it would be a good gift to everyone who has been waiting patiently for so long to start giving out free accounts again beginning at midnight UTC Christmas December 25th, which is about 13 hours from now. We aren't done transferring all of our existing users yet, but now that we have the Johnny server set up and running we will be able to increase the rate of invites we send out again. We got all of our donors on to Tommy, plus upgraded as many Ricky, and Johnny users to Tommy as would fit, but Tommy's uptime is starting to dip and the load is pretty high, so that means we can't fit any more accounts on there for now. We expect free signups to fill fairly quickly so if you check on December 25th and they're already full they will open again the next day at midnight UTC, and each day after. The signup page will give you an idea of how long free signups were open the previous day to help you plan ahead. The code for the signup page is fairly new so if you run into anything that seems like a bug let us know so we can fix it. We're still a long ways from fully functional, but HelioHost is coming back stronger than ever, and this is a huge step in the right direction. If you have any questions about anything feel free to ask.

I thought so, but I couldn't find any record of you canceling it anywhere so I sent the reminder just in case. Sending an unneeded reminder email is less bad than deleting a VPS that's still in use that you may not have backups for.

There you go https://www.sslshopper.com/ssl-checker.html#hostname=swlabr.heliohost.us

Sometimes the Hestia updates break. I've seen it a few times where the main Hestia process refuses to restart for some reason, and the updates stop happening because they can't restart that process, but everything else continues running fine apart from that. A full reboot of the server might get the updates going again, but if the Hestia process refuses to start in addition to refusing to restart you might reboot the server and have even more problems. Just let us know and we can take a look at it if you need help. The other thing that you might be interested in is a free rebuild. It looks like you're running Ubuntu 20 still. Ubuntu 22 came out 8 months ago. We've had a lot of people run into problems trying to upgrade from 20 to 22 so what we recommend is backing everything up, and then we can wipe it and install Ubuntu 22 fresh, and you can restore your backups. After VPS have been running for over a year like yours they tend to get little bugs and problems start to accumulate.

Thank you so much for the very generous donation. Let us know if you need help with anything else.

Invite resent.

Alright, your empty new account has been deleted and your old account has been moved from cPanel to Plesk. I changed the email address of your account to the core.com one too. Let us know if you have any trouble logging in, or need help with anything else.

Remote access enabled.

Thanks for the donation. Your storage space has been increased to the maximum.

It looks like you have a cPanel account with the username garytong that was created in 2020 on Tommy. Then you created a new Plesk account on Tommy with the username gtong in September. The reason you got two invites is because you donated with a comcast.net email address and with a core.com email address. Since the email addresses are different you received two invites, a transfer invite and a new account invite. You used the new account invite. Would you like me to delete the new account and transfer the existing cPanel account with all of your files?

Like it says on your dashboard: The other thing I noticed is that you're violating our terms of service. As a reminder each person is allowed to have one account. Please let us know which account you'd like to keep, and I can delete the other account for you. Once that is done we can help you with the domains and forwarding.

Our email system rejects binary attachments such as images. If you need to send an image please upload it to an image hosting service such as imgur.com and then post a link to the image instead of attaching it directly. You can also just describe what support you need in words instead of sending an image if that's easier.

Since your PayPal email address and your hosting email were different the $5 donation wasn't automatically linked to your existing cPanel account so you were sent a new account invite on October 11th. I linked the donation now and sent you a transfer invite so you can move your existing account over to Plesk. If you'd rather just delete the cPanel account and start over we can send a new account invite instead as well.

Alright your SSH username has been changed to kairion, and Hestia has been installed. https://vps67.heliohost.us:8083/ Hestia username: admin Hestia password: <same as you entered during VPS signup> Let us know if you have any trouble logging in, or need help with anything else.

The hosting account has been deleted.

If you need help tracking down where the space is being used here is a basic breakdown: Backups 0 MB Emails .13 MB Files 662.43 MB Logs 5.61 MB PSQL 0 MB MySQL 274.87 MB Total 943.04 MB I have unsuspended your account. If you need a more detailed breakdown of any of the above categories let us know. If you're having trouble staying under the 1000 MB limit an additional 1000 MB can be purchased with a one-time payment of $5, up to a maximum of 5000 MB on our shared hosting. If you need more than 5000 MB our VPS plans can do up to 300 GB starting at only $6.50 per month.

Usernames have to be unique between our shared hosting and our VPS because they use the same login system. Also the primary email on your VPS has to match your PayPal account in order to match up the payments to the VPS, but we can also set a contact email address if you want your VPS communications to go to both email addresses. The reason you couldn't choose kairion as your VPS username is because there is already a forum account with that username. I can override that reserved username though. There were a few bugs with our VPS creation script last night so it took 3 tries to build your VPS, and then when it was finally done I forgot about Hestia. I'm changing your VPS username to kairion now and installing Hestia.

The domain slovenskycuvac.tk has been added to your account.

There you go https://www.sslshopper.com/ssl-checker.html#hostname=astron.heliohost.org

You might be interested to know that you're currently #254 in line to get a new account on Plesk https://heliohost.org/eta/?u=medicin9 You can also make a donation to move to first position if you want to. Please be aware that we might be reducing the number of accounts that are invited each day lower than 10 or pause it temporarily because Tommy is very full and the uptime is starting to dip lower than is acceptable. Johnny is almost done being set up so we will be able to transfer a lot more accounts once that's available.

Added. Since you're using Cloudflare make sure you create an A record pointed to 65.19.141.77 and if you want to support IPv6 you can create an AAAA record for 2001:470:1:1ee::2002

I was running a repair process which apparently messed up the Apache config file for some domains for a bit until Apache restarted. It was unexpected that the repair process would cause websites to go offline so we'll keep that in mind if we need to repair anything again in the future.

I was running a repair process which needs to be done occasionally to make sure there are no errors with the system, so new account creations were temporarily disabled until that finished. Your domain is working fine http://surfacesilhouette.helioho.st/ and your account is 100% functional for the last 5 hours now as advertised. During the entire signup process it states multiple times that our account creation is load balanced and may take a while in some situations. We make no guarantees that your account will be created within a certain number of minutes or anything. I think it's completely reasonable for account creation to take 1 hour 42 minutes and 34 seconds from the time of the donation, until you can login to Plesk considering I've only done this type of maintenance twice in the last 17 months since this server was originally set up. Is there anything wrong with your account?

Awesome.

Remote MySQL settings Host: 65.19.141.77 Port: 3306 From the computer that the MySQL connection is originating from you can try going to this URL http://portquiz.net:3306/ If that page times out it means your firewall, router, or ISP is blocking outbound port 3306.