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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Krydos
    37 simultaneous postgresql connections left open and idle is too many. Please try to limit yourself to 4 open connections. If this happens again we will probably have to set a hard limit of 4 open connections for all Johnny users and if you try to open more than that you'll just get an error message. Unsuspended.
  2. Krydos
    You're on Tommy now. Thank you for the donation.
  3. Krydos
    Another person on your server was complaining about not being able to connect to postgresql too. Since he posted the actual error message I was able to figure out that one account on Johnny was hogging all the available postgresql connections. Perhaps this was your issue too? https://www.helionet.org/index/topic/41312-psql-remaining-connection-slots-are-reserved-for-non-replication-superuser-connections/
  4. Krydos
    That's the error message you see if someone on your server is using up all the available postgresql connections. Thanks for letting us know.
  5. Krydos
    Your account is not suspended.
  6. Krydos
    I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-11-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  7. Krydos
    You can monitor your load here https://johnny.heliohost.org:2083/frontend/paper_lantern/load/index.live.php
  8. Krydos
    I just tested your account by logging in to it and it is active, not suspended, and fully functional. Try resetting your password here https://johnny.heliohost.org:2083/resetpass?start=1
  9. Krydos
    You might want to whitelist @heliohost.org emails to be delivered to your inbox. The inactivity warning emails comes about 2 days before your account becomes inactive from no-reply@heliohost.org. Then you get another email right before your website gets disabled for inactivity. If you want I can send you a test email to make sure you're receiving them.
  10. Krydos
    Unsuspended.
  11. Krydos
    Unarchived. I have increased your storage to 3000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  12. Krydos
    Unarchived.
  13. Krydos
    The account elvinson has been unsuspended.
  14. Krydos
    Ahh, yeah. That would do it. Are you not receiving the warning email several days before your account goes inactive?
  15. Krydos
    Unblocked. It was for failed IMAP logins which means you have the wrong credentials saved in a mail client somewhere. You might want to stop that mail client from connecting or you will just end up getting blocked again.
  16. Krydos
    Unarchived.
  17. Krydos
    Unarchived. I happened to notice that your main domain is currently set to noone.helio.org. We don't own the domain helio.org, and I doubt you do either. Perhaps you meant to type noone.heliohost.org? If so you should change your main domain.
  18. Krydos
    I actually emailed you to try to figure out who that donation came from. You use a scott_ email address on the donation that we don't have in our system. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-02-06. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  19. Krydos
    The real problem here is you set your nameservers to ns1.heliohost.com and ns2.heliohost.com. That's not our domain. You said it right in your forum post, but set it wrong on freenom's website.
  20. Krydos
    See https://www.helionet.org/index/topic/41281-hh916862-how-to-access-to-wordpress-cpanel/?p=179535
  21. Krydos
    Unarchived.
  22. Krydos
    See https://www.helionet.org/index/topic/41276-hh139881-migrate-or-delete/?p=179522
  23. Krydos
    See https://www.helionet.org/index/topic/41276-hh139881-migrate-or-delete/?p=179515
  24. Krydos
    I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-11-05. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  25. Krydos
    Johnny's /tmp has been cleaned out, and the 2 users that used up 1 GB each have been suspended.
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