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Everything posted by Krydos
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Glad you got it working. Let us know if you need help with anything else.
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[Solved] VPS56 would like a fresh operating system
Krydos replied to amontero's topic in Customer Service
Your OS has been reinstalled. Please be aware that you can only have 1 free rebuild per month. -
By default the VPS firewall is disabled. I checked your VPS and the firewall is still disabled so you're probably not blocked. What was the exact error from PyCharm?
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Strange behavior in my Node.js application (Tommy2)
Krydos replied to thiagoenca's topic in Customer Service
Webroot means marcatexto.helioho.st. Subdirectory would be something like marcatexto.helioho.st/node. You can also use the webroot of a subdomain like node.marcatexto.helioho.st. Up to you. I've been developing software for quite a few years and it's always easier to start simple and debug one problem at a time than start at maximum complexity and debug 100 issues at the same time. This doesn't really mean anything if your development environment is different than your production environment. It's like saying my boat works fine when it's on my development lake, but it doesn't work at all on my production parking lot. The environment of a lake and a parking lot are quite different. -
Our mail system rejects binary attachments such as images. If you need to send us and image you'll have to upload it to an image hosting service, such as your own website or imgur, and post a link to the image. You can also just simply describe what you need in words.
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Strange behavior in my Node.js application (Tommy2)
Krydos replied to thiagoenca's topic in Customer Service
I would simplify things a bit. Your pages are returning error code 401 which means authorization required. They should be returning 200 ok. Maybe try setting up a test app that doesn't have database connection, and all the other complications. Then if that works you can build from that and make small changes. If you get an error after a change you can know what the issue is. The way things are now it could be 500 different things causing the issue, and it's difficult to narrow it down. The other thing that might be useful is installing Passenger locally so you have a more similar development environment in case that is what is causing issues. -
Strange behavior in my Node.js application (Tommy2)
Krydos replied to thiagoenca's topic in Customer Service
On Plesk you can't run node apps in a subdirectory. They have to be at the webroot. Are you using Passenger locally too? -
Sure, what domain would you like to have it changed to?
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Yes, you will receive an email when it's your turn to move to Plesk. You aren't able to install SSL on your own on cPanel. All you need to do is upload your new certificate files to /home/wesolee/ and then let us know that you want them to be installed.
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No, you're on cPanel still. You're currently number 2881 in line to be moved to Plesk https://heliohost.org/eta/?u=wesolee No one has had to pay for SSL certificates since 2016 when Let's Encrypt started offering free 90 day SSL certificates. If you don't want to have to update your SSL every 90 days you can choose to pay for a longer certificate, but you don't have to. Once you're on Plesk the SSL certificate will automatically renew itself so you won't even have to worry about it at all.
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Would you like your main domain changed, or would you like to add an additional domain?
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There you go https://www.sslshopper.com/ssl-checker.html#hostname=popnow.heliohost.us
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If you're curious, here is your ETA for getting moved to Plesk https://heliohost.org/eta/?u=wesolee
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There you go https://www.sslshopper.com/ssl-checker.html#hostname=popnow.heliohost.us When you asked if HelioHost had auto-renewing SSL certificates, I assumed you meant on Plesk. cPanel doesn't have auto-renewing SSL certificates because our licenses were revoked for not paying their ransom of $17,000 per year.
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Sure, what changes do you need?
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[HH#305441] unable to create account on tommy server
Krydos replied to HelioHost's topic in Email Support
It was emailed to you. -
Plesk has github integration built into it, but I haven't personally tried it out. You could check out this guide that the developers of Plesk wrote https://docs.plesk.com/en-US/obsidian/customer-guide/git-support/using-remote-git-hosting.75848/ Let us know if it works.
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[Solved] Unable to login to Tommy for 5 days...
Krydos replied to matteo85's topic in Customer Service
IP addresses might be considered private information to some people so I removed it from Wolstech's post. If the person says their own IP address publicly then it's fine because they disclosed their own private information. -
Oh, ok. Right now it's set up to bill again for $5.00 on December 6th, but if you cancel on December 4th it won't charge again. Just let us know if you need help.
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[Solved] Request to connect remotely to PostgreSQL
Krydos replied to thiagoenca's topic in Escalated Requests
It's not a problem because remote access is intentionally disabled for security. Most people don't want or need remote access so it's off by default until you request it. Remote access enabled. -
There is no VPS matching the email address on your forum account. Which VPS number is yours?
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Yes.
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[HH#305441] unable to create account on tommy server
Krydos replied to HelioHost's topic in Email Support
Oh, I see what the problem was. The invites expire after 7 days and you didn't click it quickly enough. The new link should work. -
[HH#305441] unable to create account on tommy server
Krydos replied to HelioHost's topic in Email Support
You were sent an invite email to move to Plesk on 2022-10-22 and you never responded to it. I have resent it. -
The four subsubdomains matching the four directories have been created for you. Not implemented yet. We're working on it.
