Krydos

We were having an issue with our emails not being delivered. Have you tried downloading your backup in the last week or so?

That IP address is for VPS80. Port 22 is responding to me. Is it working for you too now or still timing out? It may be that your IP has been blocked in a firewall perhaps?

Your subscription has been canceled and you won't be charged again. Thank you for using our VPS service.

Your invitation email was originally sent on 2022-09-09 to this email address. We were having some issues with all of our emails getting flagged as spam at that time, but it seems to be getting better now. I have resent the email. Make sure you check your spam box, and if it's in there flag it as "not spam". The more people flag our emails as good the more likely that everyone will be able to receive them in the future. Let us know if you still didn't receive it and I can just move your account.

How are you trying to connect? I just reset the password for prod_user and was able to login and see the teamgaurd database and all the schemas and everything. The current state of what database? Where is it hosted? Neither database exist on Tommy. The only place I could find either database was in your backup.

Awesome!

Thank you very much for the donation. You were sent an invite email to move your account to Plesk. If you click the link in the email and choose the "Move me now" option you will get moved to the new server. The transfer process can take up to an hour depending on your account. Let us know if you need help with anything.

Yes, that franklow2.heliohost.us domain is hosted on Lily. The franklow.heliohost.us domain is hosted on Plesk. Therefore, aspx files on the franklow.heliohost.us domain won't work, but they will on franklow2.heliohost.us. Right now Lily is basically an IIS webserver for ASP.net and FTP access, but there is no control panel to access it, that's why you have the Plesk account at the same time. Eventually we're hoping to install Plesk on Lily and have a control panel for our windows hosting.

One thing you can do is use external DNS, such as Cloudflare, and create an A record pointed at 65.19.141.77 and an AAAA record pointed at 2001:470:1:1ee::2002. That way you can edit your own DNS settings. As far as adding and deleting domains, that is definitely near the top of the todo list since it generates a ton of extra work for the staff to do this for everyone. The only way HelioHost has been able to support 20k or so simultaneous users with only about 10 staff members in the past is by automating everything as much as possible. If we had to add or delete 500 domains a day manually we wouldn't have enough time for that nonsense. Right now we've only got a couple hundred active accounts so it's not too big of a deal, but it will quickly overwhelm us if we don't get it working. The apps catalog is a little lacking compared to Softaculous that we had before, but it's built in to Plesk so it doesn't cost anything extra. Softaculous on cPanel was $12 per server per year, but for Plesk it's $50 per server per year so quite a bit more for some reason. Obviously we let our subscription to Softaculous expire since no one could even access it, but we haven't decided if it's worth $50 to provide Softaculous when Plesk does provide a lot of the most common apps for free.

PayTM seems to be really anti-US. If I try to create an account from a US IP their site gives 403 errors for everything, but if I use a VPN to use an Indian IP everything works. You are also only allowed to create an account if you have a valid +91 phone number. All of the above makes me thing that PayTM only wants Indian companies using their service, so I'm afraid that if we even managed to make an account they might find out we're based in the US and would close our account and we'd lose our money. Not very promising. Do you know if Payoneer works well for you in India?

Your A record for hiro.mx has been changed to 66.6.44.4. What lack of Plesk features prevents you from hosting that domain with us? If we get feedback for what features people need the most we can prioritize them.

Sure, the invite has been resent.

Httpdocs is actually the directory you need. franklow.heliohost.us = /httpdocs/ franklow.heliohost.us/index.html = /httpdocs/index.html franklow.heliohost.us/keno/Webform1.aspx = /httpdocs/keno/Webform1.aspx and so on.

You can renew your existing VPS54 (64.71.153.118) with this link https://heliohost.org/vps/pay/?code=KEo1IkeApXpKGMys You can add a new machine with 4 GB memory, 4 CPUs, and 200 GB storage for $81 per 6 months with this link https://heliohost.org/vps/username/?mem=4&cpu=4&hdd=200&os=ubuntu22&sub=6month Let us know if you need help with anything else.

I don't see any PostgreSQL databases on cPanel so there was nothing to transfer to Plesk. I did take a look at your backup from 2021-07-18 and the two databases you listed are in that backup. Not sure how they got deleted off cPanel though. That definitely hasn't happened to anyone else. I created the databases and database users through Plesk and then restored your backups from last year. You can change the passwords of the users through Plesk. Let us know if you're still having any issues.

I'll take a look at why this email wasn't delivered. Thanks for letting us know. Have fun with Plesk.

You can now signup for a new account as a donor at https://heliohost.org/tommy/ Since we're still sending out invites to donors you won't be able to choose a donation amount lower than our current position on the waitlist though. So, for instance, if the next person on the waitlist donated $7 you won't be able to choose the $6 donation level because it wouldn't be fair for you to get your account first before someone who donated more than you. As we make our way down the waitlist more and more of the donor plans will open up automatically. Progress on the waitlist is going well, and we're still sending 10 invites per day. We have also begun work setting up the Johnny server. Our hope with Johnny is to be able to open new free registrations before much longer, and get some of the waitlist people on there if they want to. Setting up Johnny won't take nearly as long as Tommy did because we can just copy over most of the settings from Tommy. Our website and backend have already been rewritten to work with Plesk so they will work with Johnny as well. We are also looking at offering Java again, and maybe Ruby on Rails too. We would also like to implement the ability to add domains, delete domains, and edit DNS records to Plesk before much longer. Obviously there is a lot going on at HelioHost right now, and what we shared above is just the tip of the iceberg. If you have any feedback on what features you'd like to see us prioritize please let us know. If you have any questions we'd love to answer them for you too.

There you go You can now choose your .com as an option to create new email addresses.

Yes, your account is already on Plesk, but you made a donation from this email address which doesn't match the email address that you created your account with. It looks like you donated $30 with the other email address and donated $10 with this email address. You can just ignore this invitation email.

A password reset link has been emailed to you.

Can you access SSH now? I ran the command sudo ufw allow 22/tcp

Glad you got it working!

Since this 6 month payment came from the same email address as the last one the system detected it automatically and updated the expiration date without any work on our part. I did get the email, but I forgot to ever reply. Sorry about that. Regarding India and PayPal, you're definitely not the only one having problems. We've had tons of reports from our Indian users that they've been having trouble sending donations too. We're considering setting up a PayTM account to better serve India. That might work better than PayPal for you too.

Both options work.

Changed.