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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. The error message is Type of xml_format_exception::$line must be int (as in class Exception) If you google that error the first link is https://moodle.org/mod/forum/discuss.php?d=429511 And the first response in that thread says you will get that error if you try to use php 8.0+ and Moodle requires PHP 7.4. Which version of PHP are you using?
  2. That's probably in your software configuration file then, because Plesk is set up correctly. I created a file name test.html in the 900m folder and as you can see it is accessible. https://900m.heliohost.us/test.html Is there a config.php or anything for your software that needs to have the path entered in? That's not possible without a dedicated IP which costs $2 per month. Is there any particular reason you need to access it by IP number?
  3. A password reset link has been sent to your outlook address.
  4. Your VPS has been wiped and the OS has been reinstalled. Please note that you only get 1 free rebuild per month so the next free rebuild will be available on October 7th.
  5. Python is available on all of our servers, but Docker is only available on the VPS plans which start at $4 per month. You can check it out at https://heliohost.org/vps/
  6. The module pytz-2022.2.1 has been installed on Tommy's Python 3.10.
  7. Between 5 minutes and 60 minutes. Your account is ready to be logged in to. https://heliohost.org/login/
  8. Usernames work for that login too. Your username for the shared hosting is infantx and your username for the VPS is infantex. So whichever username you use to login with will take you to the appropriate dashboard.
  9. You've been added to the website. Thanks for the feedback.
  10. You can renew it yourself. Log in to Plesk and go to Websites & Domains > SSL/TLS Certificates > Reissue Certificate > Install > Check everything except wildcard > Get it free. But you probably don't need to do any of that because this is what Plesk says So your certificate has over 2 months left on it, and it should renew on its own when it gets to about October 23rd or so.
  11. It uses the same login as the shared hosting. Your Plesk account uses your Hotmail address so if you login with that you will get the shared hosting dashboard. Your VPS uses the Gmail address so if you login with that you will get your VPS dashboard. https://heliohost.org/login/
  12. Updated. You will now get your invitation email to your yahoo address when it's your turn to create a new account.
  13. I was considering that, but I ended up editing my mail to forum bot to scan the spam box in addition to the inbox and if a message gets sent to spam I get a notification instantly and I can go manually mark it as not spam. I think this is a better compromise than having a ton of spam posted on our forum. Do you think I should send an auto-reply to people who end up in spam letting them know that Gmail flagged their email as spam and it will be manually reviewed soon?
  14. Krydos

    Problems With Gmail

    Creating a filter like that is a good idea, and hopefully it helps people get our emails.
  15. Inactivity monitoring is partially implemented. We are tracking logins, and it's updating the database, but we haven't actually started moving any accounts to the inactive state yet. We will make a news post at least a week in advance of the first account getting taken offline due to inactivity. The main reason we enforce activity is to prevent overcrowding due to unused accounts, but we aren't any where near overcrowded yet so it's not a top priority when there are so many other things that need to be taken care of. During fundraisers we frequently give out 1 month of inactivity immunity for each $5 that you donate. We can allow you to do that now if you want to. Also if you haven't heard about it we are planning on releasing a new server named Morty with Plesk eventually that won't have any inactivity suspensions at all. The amount you pay each month will scale based on how much load you cause, and as long as your account has a balance you won't need to log in at all. The other thing you can consider, but it might be a bit of overkill for you, is VPS have no inactivity monitoring either. For $4 per month you get root access and don't have to login ever if you don't want to. As long as the payment goes through it stays active.
  16. You can read my responses here and here
  17. Yes, to elaborate a bit further, editing the DNS records wouldn't stop your account from sending emails like Wolstech already said, and your account would still get suspended for sending too many emails if a spammer got a hold of your account. Turning off the mail system entirely like OP is the best way to stop mail if you don't need it.
  18. Yes, your email address has been changed to this outlook address and an invitation email has been sent to you. Click the link in the email and it will move your account to Plesk.
  19. Yes, you can see my reply and the payment links here https://www.helionet.org/index/topic/53727-hh967624-vps-payment-reset-vps46-and-vps62/?do=findComment&comment=222488
  20. Yes, your account is using a Gmail address, and you sent this email to us from the same Gmail address so most likely you'll never see this reply because it will be blocked, but if you provide us with a non-Gmail address we can change it in the system for you.
  21. Here is the payment link for VPS46 https://heliohost.org/vps/pay/?code=oji0rZVuehPjYu71 And here is the payment link for VPS62 https://heliohost.org/vps/pay/?code=EC3o2RQjA4ZQH4FA Let us know once the new payments are made and I can double check to make sure they were credited correctly to make sure you don't have any downtime from lack of payment.
  22. Nope, the bot hasn't gotten stuck in like 6 months. We use Gmail to handle our support@heliohost.org email address and pretty much everything anyone sends to us gets flagged as spam, and then I have to remember to go in there and flag it as good content. Maybe I should try to disable the spam box entirely or something, Gmail is so annoying. I should also mention that if you email us you should receive a confirmation email within seconds letting you know that it worked. If you don't get a confirmation at all it means it went to spam.
  23. Remote access enabled.
  24. We no longer offer .heliohost.org subdomains because Facebook and some other internet companies are too dumb to differentiate between paypalphishing.heliohost.org and heliohost.org so our main domain got banned from a lot of places. We managed to get it all cleaned up and then we bought heliohost.us to prevent that from happening to our main domain again. I created 900m.heliohost.us for you and pointed it at the 900m directory.
  25. I sent the invitation email to your outlook address. Let us know if you get it, and you can click the link to move your account whenever you're ready.
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