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Posts
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Everything posted by Krydos
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Your VPS has been deleted, your subscription has been canceled, and you won't be charged again. Thanks for using our VPS service.
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Me too.
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No, if you get a VPS you can definitely deploy your .war. I was saying that I'm not sure I'll be able to add Java functionality to Plesk until I try it.
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Your invite to move to Plesk was originally sent on 2022-05-10. I just started your account moving. You most likely won't see any of this though because Gmail has been blocking our emails like we mentioned in the news post at https://www.helionet.org/index/topic/53714-problems-with-gmail/ As far as a recurring donation, you used to be able to go to https://paypal.me/heliohost and type and amount and make it a monthly recurring donation, but I don't see the check box for recurring anymore. If you let us know how much you want to donate each month I can make you a link that will set up a subscription.
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Nginx ignores .htaccess files. I commented out your line starting with Options like I said to do and the 500 error went away.
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Edit the .htaccess file and comment with a # the line that starts with Options.
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The top priority right now is getting new account creation working. We started sending invites with some of the old cPanel code and quickly realized that it all needed to be rewritten, like most everything so far. There are still several hundred donors who are waiting for an account. Based on our testing I would say that most of the bugs are worked out of the new account creation so hopefully we can start sending invites again in the next week maybe as long as everything goes well. After that we could work on Java, Django, and Flask. Obviously we can't give you any sort of concrete date that it would be available because we've never done any of this Plesk work before so we have no idea how long it's going to take and how many issues we're going to have setting it up. Have you considered a VPS? They start at only $4 per month, and we can help you get Java set up on it. We could get you running with Java within a few hours. I'm not even completely sure that Java will work at all on Plesk so it may never happen. Hopefully I can get something figured out though.
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[HH#642902] VPS payment reset (vps46 and vps62)
Krydos replied to HelioHost's topic in Email Support
Everything is taken care of now. -
[HH#967624] VPS payment reset (vps46 and vps62)
Krydos replied to HelioHost's topic in Email Support
The new subscriptions have been linked to the VPS and your new expiration date is 2023-03-09. They should renew for another 6 months on that date. Thanks. -
The error message is Type of xml_format_exception::$line must be int (as in class Exception) If you google that error the first link is https://moodle.org/mod/forum/discuss.php?d=429511 And the first response in that thread says you will get that error if you try to use php 8.0+ and Moodle requires PHP 7.4. Which version of PHP are you using?
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That's probably in your software configuration file then, because Plesk is set up correctly. I created a file name test.html in the 900m folder and as you can see it is accessible. https://900m.heliohost.us/test.html Is there a config.php or anything for your software that needs to have the path entered in? That's not possible without a dedicated IP which costs $2 per month. Is there any particular reason you need to access it by IP number?
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A password reset link has been sent to your outlook address.
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Your VPS has been wiped and the OS has been reinstalled. Please note that you only get 1 free rebuild per month so the next free rebuild will be available on October 7th.
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[HH#423009] Just discovered your community and website
Krydos replied to HelioHost's topic in Email Support
Python is available on all of our servers, but Docker is only available on the VPS plans which start at $4 per month. You can check it out at https://heliohost.org/vps/ -
The module pytz-2022.2.1 has been installed on Tommy's Python 3.10.
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Between 5 minutes and 60 minutes. Your account is ready to be logged in to. https://heliohost.org/login/
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Usernames work for that login too. Your username for the shared hosting is infantx and your username for the VPS is infantex. So whichever username you use to login with will take you to the appropriate dashboard.
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You can renew it yourself. Log in to Plesk and go to Websites & Domains > SSL/TLS Certificates > Reissue Certificate > Install > Check everything except wildcard > Get it free. But you probably don't need to do any of that because this is what Plesk says So your certificate has over 2 months left on it, and it should renew on its own when it gets to about October 23rd or so.
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It uses the same login as the shared hosting. Your Plesk account uses your Hotmail address so if you login with that you will get the shared hosting dashboard. Your VPS uses the Gmail address so if you login with that you will get your VPS dashboard. https://heliohost.org/login/
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Updated. You will now get your invitation email to your yahoo address when it's your turn to create a new account.
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Is email support down or does it just take some time?
Krydos replied to c2itnow's topic in Customer Service
I was considering that, but I ended up editing my mail to forum bot to scan the spam box in addition to the inbox and if a message gets sent to spam I get a notification instantly and I can go manually mark it as not spam. I think this is a better compromise than having a ton of spam posted on our forum. Do you think I should send an auto-reply to people who end up in spam letting them know that Gmail flagged their email as spam and it will be manually reviewed soon? -
Creating a filter like that is a good idea, and hopefully it helps people get our emails.
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Inactivity monitoring is partially implemented. We are tracking logins, and it's updating the database, but we haven't actually started moving any accounts to the inactive state yet. We will make a news post at least a week in advance of the first account getting taken offline due to inactivity. The main reason we enforce activity is to prevent overcrowding due to unused accounts, but we aren't any where near overcrowded yet so it's not a top priority when there are so many other things that need to be taken care of. During fundraisers we frequently give out 1 month of inactivity immunity for each $5 that you donate. We can allow you to do that now if you want to. Also if you haven't heard about it we are planning on releasing a new server named Morty with Plesk eventually that won't have any inactivity suspensions at all. The amount you pay each month will scale based on how much load you cause, and as long as your account has a balance you won't need to log in at all. The other thing you can consider, but it might be a bit of overkill for you, is VPS have no inactivity monitoring either. For $4 per month you get root access and don't have to login ever if you don't want to. As long as the payment goes through it stays active.
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You can read my responses here and here
