Krydos

Hestia has been installed, and the credentials to login have been emailed to you.

Plesk is an additional $11 per month on top of the current price of your VPS. Like Wolstech already said most of our users prefer to go with the free Hestia CP which we can install for you. If you're alright with paying $16 per month for your VPS we can install Plesk for you. Also keep in mind that a VPS must be in a brand new clean state in order to install any control panel. So if you've already installed anything we would need to wipe the VPS, reinstall the OS, and then install the control panel. You get 1 free rebuild per month so reinstalling the OS wouldn't cost you, but you'd need to make a backup of anything you have on the VPS because it will all be deleted. Since the VPS aren't managed by us I don't think the non-profit discount would apply to them, nor am I going to ask. We might be able to get a reseller discount though. That might be worth looking in to if enough people want to use Plesk on their VPS.

Your subscription has been canceled and you won't be charged again. Thank you for using our VPS service.

That feature is planned, but not implemented yet. The database actually has two email entries available for each VPS. One of the email addresses has to match your PayPal account email address to help match payments up with VPS accounts. That's a good idea that users could change their contact email address though, and log in with that instead. I assume you're talking about the shared hosting dashboard now since you mention cPanel and Plesk, but the button is already in the shared hosting dashboard. It's just a link to post your request on the forum for now, but it will be automatic eventually. It would be useful for VPS users to add free heliohost.us type domains too though. Right now VPS users can get a free domain from us by just asking. I hadn't thought of that. I'm not sure how useful it would be though. I don't think this feature would be used very often because you can just change the credit card attached to your PayPal account and that doesn't require anything on our end because it still comes from the same PayPal account. That's a good idea, and should be pretty easy to implement. If you're on a 1 month plan this button appears for you. Yeah, a silver lining of losing our cPanel licenses is we've been able to basically start over from scratch and build everything back better than it was before. Thanks for the feedback.

There you go https://www.sslshopper.com/ssl-checker.html#hostname=arabdoctors.eu.org

You didn't get an email for Tommy because we have a bit of a waitlist to create new accounts right now even for donors. You can type your email address into this page https://heliohost.org/eta/ to see your current position. As I type this you're number 407 in line to create a new account. Right now we're sending 0 invites per day because there are a couple issues with new account creation that need to be fixed. Once account creation is more reliable we will increase the number of invites we send each day. Thanks for your interest in creating a HelioHost account, and thanks for the donation. We'll get your invite sent to you as quickly as we can.

It looks like your issue was already solved with this post https://www.helionet.org/index/topic/53685-hh755271-re-backup-from-old-server/?do=findComment&comment=222220 Let us know if you need help with anything else.

It looks like your issue was already solved with this post https://www.helionet.org/index/topic/53685-hh755271-re-backup-from-old-server/?do=findComment&comment=222220 Let us know if you need help with anything else.

It looks like your issue was already solved with this post https://www.helionet.org/index/topic/53685-hh755271-re-backup-from-old-server/?do=findComment&comment=222220 Let us know if you need help with anything else.

It looks like your issue was already solved with this post https://www.helionet.org/index/topic/53685-hh755271-re-backup-from-old-server/?do=findComment&comment=222220 Let us know if you need help with anything else.

Not sure. I assumed it would. My personal account on Plesk has existed since July 2021 and I've never had to reissue SSL certificates for it. All 14 domains renew automatically. I guess we'll see in 60 days if your certificates renew like they're supposed to.

You just have to reissue it and check the right boxes: Wildcard certificates aren't currently supported. I went ahead and reissued the certificate for you to see if there were any errors maybe, but it worked just fine on the first try.

It's not particularly useful because it's mostly just links to post your support requests on the forum for now, but it helps give new users an idea of what is available. Also we have had quite a few users buy a VPS, not read the part about emailing them, and then expect to be able to log in immediately. With the VPS dashboard they can log in immediately like they expect to be able to and it shows them that their build is still in progress which reduces the confusion and support requests.

I already enabled mail in the other thread. Make sure you change your passwords and run a malware scan on your computer too. If the spam messages continue we'll need to disable mail again. The other thing you can do is use an external mail provider like a free Zoho account. That way our servers don't handle the mail and we won't get the abuse reports.

It looks like your Ricky account is registered to your ...jeff@gmail.com and your VPS is registered at your ...ejeff@gmail.com address. The reason you're getting the ETA page is probably because you're trying to log in with ...jeff@gmail.com is my guess. Since you don't need the Ricky account I can just delete it for you. You can also log in to VPS using your username which is jeff.

It looks like you can't enable mail service on your own. That might be useful in the future for people who send too many emails. Instead of suspending their whole account we could just disable their ability to send emails. I enabled mail service on both of you domains, and also reissued your SSL certificates to cover www and webmail. Let us know if you need help with anything else.

Yes, there is a backup for your account. To receive the link to download your files type you email address and your username, which is jaey, into this page https://heliohost.org/backup/ Let us know if you have any trouble downloading your backup.

See https://www.helionet.org/index/topic/53678-hh689648-re-backup-from-old-server/?do=findComment&comment=222181

Yes, there is a backup available for your account. You can get a link to the download by typing your email address and your username, which is jaeybean, into this page https://heliohost.org/backup/ Let us know if you have any trouble accessing your backup.

Your account was suspended for phishing. I know you well enough to know it wasn't you, but your account was obviously hacked. Would you like me to delete all of the content out of it, and transfer it to Plesk for you? If you need a backup from prior to your account being hacked you can download it from https://heliohost.org/backup/

That IP address is not currently blocked. This was solved via Facebook messenger chat with a password reset.

Not installed yet. I'll make a news post when it is.

Yeah, the A records for that domain weren't changed. I changed them and reissued an SSL certificate for you. https://www.sslshopper.com/ssl-checker.html#hostname=teutoburgo.tk

I'm going to try responding to you from a different email address because it seems like our emails are going to your spam box or something. Our emails are definitely getting sent to you so there's nothing wrong on our end.

Yep, we got your message, and I replied to it. Did you need help with something else?