Krydos

I added you to the waitlist to create a new account. You can check your ETA by typing your email address into this page https://heliohost.org/eta/

I took a look at it, and there were some issues with the forum emails. The from header was admin@helionet.org but the envelope-from header was apache@brody.heliohost.org so the emails weren't perfect. I edited it so the from and envelope-from headers are both admin@helionet.org now so hopefully that helps. Gmail is really sensitive about spam and there's really nothing else we can do on our end now that the emails are perfect. Gmail might still send them to spam. The only other thing you can do is contact Gmail and ask them to deliver emails from @helionet.org and @heliohost.org to your inbox. If you can't get a hold of Gmail support the other option is switching to another email provider that does deliver our emails to your inbox.

Do you have any virus protection, adblockers, or firewall on your computer? If so try disabling them.

SPF and DKIM have been set up for jurisconsult.mg. Try sending an email to https://www.mail-tester.com/ and post the report here. This tool will let you know if your emails are set up correctly. Please send a real email without any private information included. If you send an email that just says "test" or something your spam score will be high. Also when you post the report link all of the contents of the email will be visible to anyone who clicks the link so don't include any private information in the email. If your score isn't perfect we can fix whatever other issues there may be.

Yep.

What mail provider are you using? Gmail, Microsoft, Yahoo, etc?

I created an email address called krydos@groovetunez.tk and logged in to it and didn't get any message about anything timing out. I sent an email from krydos@groovetunez.tk to an external mail provider and it worked, and I replied to that email and it arrived in krydos@groovetunez.tk inbox. Everything is working for me. I think the issue here is you aren't using the right link. Try logging in at webmail.groovetunez.tk not mail.groovetunez.tk.

Since you're using Cloudflare you'll need to either turn off proxy mode so Let's Encrypt will work, or get your SSL certificate from Cloudflare.

I renamed your broken .htaccess and put an index.html file at public_html so https://groovetunez.tk/ and https://groovetunez.ga/ are working. Just delete that index.html file and upload your website. I also reissued your SSL certificate to cover webmail too so your webmail for both domains is working now. https://webmail.groovetunez.tk/ and https://webmail.groovetunez.ga/

That's the correct IP address. You can delete cpanel, cpcalendars, cpcontacts, webdisk, and whm if you want. It doesn't really hurt anything if you leave them alone though. That's just left over garbage from cPanel.

Thank you for the donation. Your storage has been increased to 2000 MB, and you've been sent an invitation email. Clicking the link in the email will allow you to move yourself to Plesk. Let us know if you have any issues, or if you need a domain added to Plesk or anything.

We've updated https://heliohost.org to allow logins to Plesk. There have also been countless improvements under the hood to make the homepage faster and more secure. The main difference though is our main website is now running on PHP 8.0, but up until a few minutes ago was running on PHP 5.4 which lost active support almost 8 years ago. We have a lot more changes coming soon such as password resets, changing your main domain, upgrading your storage, deleting your account, load graphs, and a lot more through your new hosting dashboard. We've also made some massive improvements to our VPS signup process that should result in less confusion, and make things easier for VPS customers. We've also added a very basic VPS dashboard which is mostly just links to post your support requests on the forum, but eventually you will be able upgrade your VPS, reinstall your OS, set up reverse DNS, cancel your subscription, and a lot more through the website. Let us know what you think about the new functionality, and if you see anything broken please let us know. Thanks for being a part of the HelioHost community.

Thank you for trying out our VPS service. Your subscription has been canceled and refunded. In order to provide better service to others could you provide some feedback on why you decided not to use your VPS?

Thank you for the donation. Due to the transition to Plesk we're a little behind on sending invites for donations. You're currently #398 in line to create a new account on the Tommy server. You can check your position in line by typing your email address into this page https://www.heliohost.org/eta/ We're sending out invites to our top donors first, and working our way down the list. We just started sending out invites today so we're only doing 1 invite per day right now, but after the new account creation process is fully tested we'll be able to send out many more invites per day. Let us know if you have any other questions.

Nice! Glad you got it figured out.

You're currently #2134 in line to receive an invite to create a new account. You can check your ETA at https://www.heliohost.org/eta/?u=genwork Since new account creation is brand new we're only testing it with a few accounts per day, but once the code is fully tested we will increase the rate at which we send out invites.

Yes, if the domain is hosted on the server Plesk doesn't even bother looking at the MX records or anything and just sends it internally. You would have to make a temporary email address on a domain that isn't hosted on Plesk to make the email leave the server, and then you could forward from the temporary email back to an infantex.com.mx address. Couldn't you create the email address on Plesk and then have your gsuite log in to Plesk and download the emails? That seems easier.

You've been added to the waiting list for an account. You can check your ETA here https://www.heliohost.org/eta/?u=kraigf%40yahoo.com Since new account creation isn't very well tested yet we're only sending one invite per day to make sure things are working correctly, but after things are fully tested we will send out a lot more invites. You will receive an email when it's your turn to make an account.

No, you're making progress. Check out the log now. Jul 15 05:16:38 tommy2 postfix-local[101248]: C09F3402A61D: dmarc: stderr: PASS Jul 15 05:16:38 tommy2 postfix-local[101248]: cannot chdir to mailname dir jazc: No such file or directory Jul 15 05:16:38 tommy2 postfix-local[101248]: C09F3402A61D: Unknown user: jazc@infantex.com.mx Jul 15 05:16:38 tommy2 postfix/pipe[101242]: C09F3402A61D: to=<jazc@infantex.com.mx>, orig_to=<info@infantex.com.mx>, relay=plesk_virtual, delay=0.58, delays=0.2/0.17/0/0.21, dsn=2.0.0, status=sent (delivered via plesk_virtual service) Jul 15 05:16:38 tommy2 postfix/qmgr[121784]: C09F3402A61D: removed That email address it's trying to deliver to doesn't exist in Plesk. Try creating it.

I still see this "Jul 15 05:06:11 tommy2 dmarc[87197]: 5E302402C20C: SPF record was not found in Authentication-Results". It doesn't like your SPF record. Maybe try setting your SPF to "v=spf1 ip4:65.19.141.197 +ip4:65.19.141.77 +ip6:2001:470:1:1ee::2002 include:_spf.google.com ~all"

Yeah, copy/paste the Plesk data in. You can have multiple TXT records for DKIM if you send from your VPS, Google, and Plesk, etc. Each source needs it's own unique DKIM. I have no idea why MailGenius is saying that. I even looked at the report you linked and their own report shows the reverse DNS for tommy2.heliohost.org correctly.

Sorry about that. What is the transaction ID of the donation? I might be able to figure out what happened.

We're happy to announce that new account signups are beginning today. One year ago today without any warning we lost our cPanel licenses that we had been using for over 16 years. HelioHost has been through good times and bad, and the last year is definitely the worst we've experienced. We're coming back bigger and better than ever though. Starting today we will be sending out invites to create a new account on Plesk starting with our biggest donors over the last two years. You can check your ETA and check the current number of invites we are sending out each day at https://www.heliohost.org/eta/ If you're not on the list let us know and we can add you. We will be sending out only 1 invite per day for a few days to make sure everything is working, and then we will increase the number of invites each day as everything gets tested. A huge thanks goes out to all of our donors who have kept HelioHost alive through the last year.

Reverse DNS is set up correctly for Tommy2 for both IPv4 and IPv6 root@cody [/home/krydos]# dig +noall +answer -x 65.19.141.77 77.141.19.65.in-addr.arpa. 4798 IN CNAME 77.subnet72.141.19.65.in-addr.arpa. 77.subnet72.141.19.65.in-addr.arpa. 4835 IN PTR tommy2.heliohost.org. root@cody [/home/krydos]# dig +noall +answer -x 2001:470:1:1ee::2002 2.0.0.2.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400 IN PTR tommy2.heliohost.org. Here's your error log now Jul 14 19:54:21 tommy2 plesk-sendmail[2071]: S2070: py-limit-out: stderr: INFO:__main__:Setting 'X-PPP-Vhost' header to 'infantex.com.mx' Jul 14 19:54:21 tommy2 plesk-sendmail[2071]: S2070: py-limit-out: stderr: PASS Jul 14 19:54:21 tommy2 plesk-sendmail[2071]: S2070: check-quota: stderr: SKIP Jul 14 19:54:21 tommy2 postfix/pickup[128820]: B25E940B7FF6: uid=10183 from=<infantx@infantex.com.mx> Jul 14 19:54:21 tommy2 postfix/smtpd[1676]: warning: hostname net6-ip230.linkbg.com does not resolve to address 87.246.7.230: Name or service not known Jul 14 19:54:21 tommy2 postfix/smtpd[1676]: connect from unknown[87.246.7.230] Jul 14 19:54:21 tommy2 postfix/cleanup[128127]: B25E940B7FF6: message-id=<cb96865d9dfaa51f3a09c30ba074aa45@infantex.com.mx> Jul 14 19:54:21 tommy2 postfix/qmgr[15698]: B25E940B7FF6: from=<infantx@infantex.com.mx>, size=2984, nrcpt=1 (queue active) Jul 14 19:54:21 tommy2 postfix-local[2090]: B25E940B7FF6: from=<infantx@infantex.com.mx>, to=<infantx@infantex.com.mx>, dirname=/var/qmail/mailnames Jul 14 19:54:21 tommy2 spamd[32163]: spamd: connection from localhost.localdomain [::1]:40084 to port 783, fd 6 Jul 14 19:54:21 tommy2 spamd[32163]: spamd: using default config for infantx@infantex.com.mx: /var/qmail/mailnames/infantex.com.mx/infantx/.spamassassin/user_prefs Jul 14 19:54:21 tommy2 spamd[32163]: spamd: processing message <cb96865d9dfaa51f3a09c30ba074aa45@infantex.com.mx> for infantx@infantex.com.mx:30 Jul 14 19:54:22 tommy2 spamd[32163]: spamd: clean message (0.2/7.0) for infantx@infantex.com.mx:30 in 0.4 seconds, 3063 bytes. Jul 14 19:54:22 tommy2 spamd[32163]: spamd: result: . 0 - HEADER_FROM_DIFFERENT_DOMAINS,HTML_MESSAGE,NO_RELAYS,T_SCC_BODY_TEXT_LINE scantime=0.4,size=3063,user=infantx@infantex.com.mx,uid=30,required_score=7.0,rhost=localhost.localdomain,raddr=::1,rport=40084,mid=<cb96865d9dfaa51f3a09c30ba074aa45@infantex.com.mx>,autolearn=no autolearn_force=no Jul 14 19:54:22 tommy2 postfix-local[2090]: B25E940B7FF6: spam: stderr: PASS Jul 14 19:54:22 tommy2 dk_check[2095]: B25E940B7FF6: DKIM Feed: No signature Jul 14 19:54:22 tommy2 postfix-local[2090]: B25E940B7FF6: dk_check: stderr: PASS Jul 14 19:54:22 tommy2 dmarc[2096]: B25E940B7FF6: SPF record was not found in Authentication-Results Jul 14 19:54:22 tommy2 spamd[84024]: prefork: child states: II Jul 14 19:54:22 tommy2 dmarc[2096]: B25E940B7FF6: DMARC: smtpdomain=infantex.com.mx maildomain=thankyou.com mailfrom=no@thankyou.com stamp=1657828462 ip=unknown adkim=relaxed aspf=relaxed p=REJECT sp=UNSPECIFIED pct=100 align_dkim=fail align_spf=fail spfres=unknown dkimres=unknown dmarccheck=DMARC_POLICY_REJECT dmarcstatus=STOP Jul 14 19:54:22 tommy2 postfix-local[2090]: B25E940B7FF6: dmarc: stderr: STOP Jul 14 19:54:22 tommy2 postfix-local[2090]: message discarded by a mail handler Jul 14 19:54:22 tommy2 postfix/pipe[2089]: B25E940B7FF6: to=<infantx@infantex.com.mx>, orig_to=<info@infantex.com.mx>, relay=plesk_virtual, delay=0.7, delays=0.06/0.04/0/0.61, dsn=2.0.0, status=sent (delivered via plesk_virtual service) Jul 14 19:54:22 tommy2 postfix/qmgr[15698]: B25E940B7FF6: removed Try using this as your SPF "v=spf1 ip4:65.19.141.197 +ip4:65.19.141.77 include:_spf.google.com ~all" The other issue I see is you don't have DKIM set up. In Plesk mail section enable DKIM and then copy/paste the TXT records they give you into Cloudlfare.

Thank you for the very generous donation. You have been sent an email with a link which when clicked will move your account to Plesk. After the link is clicked there will be a second email when your account is ready to be logged in to, and instructions on how to login. Thanks again.