Krydos

It says your account was suspended for pornography. I looked around a bit, but I didn't see anything. Make sure to review our Terms of Service https://wiki.helionet.org/hosting/terms I also emailed you a link to reset your password if you need to.

If you read the email that you get once your account is transferred to Plesk it says Adding and removing domains isn't implemented yet, but if you tell us what domain you want an admin can set it up for you.

Can you connect now?

A vast majority of MySQL passwords transferred from cPanel were stored using deprecated hashing algorithms. This is because the ancient version of MySQL that cPanel uses is so old, and Plesk is using a much newer database. There are warnings on the backend that those 201+ passwords, and counting, may stop working during future updates. We've tested a few databases after an update and they continued working, but if your MySQL users lose access to the database try changing their password, or recreating the user. When the password is entered into Plesk it will be stored with a strong new hash. Let us know if you're noticing anything strange happening, and we can try to figure it out.

Did you read the second email that gets sent to you after your account is transferred? It has a giant link to login, and a lot of useful information. If you still can't login after reading that email let us know and we can provide additional assistance. The top priority right now is revamping our main site to work with Plesk. This means being able to create new accounts through our website. We will be upgrading the main site to allow logins to Plesk at the same time. We hope to have to done within the next week or so. We've had a few people now forget to check their email so I added some additional information to the login page.

I was wondering the same thing. If they transfer that domain to Plesk it might start being allowed on Facebook. I'm pretty sure heliohost.us domains will always be blocked by Facebook though. We could go through the hassle of contacting Facebook support, and then 3 days later another hacked account and another phishing site would get it blocked again. Not worth the effort in my opinion. If people want domains that work on Facebook they can use out affiliate link to buy a .com or something https://www.heliohost.org/partners/namecheap

The same thing happened to heliohost.org a few years ago. Heliohost.us is probably blocked because a lot of Johnny accounts got hacked and phishing pages were uploaded. Facebook for some reason doesn't differentiate between subdomains like Google and everyone else so they just block anything that has heliohost.us in the domain. The only way to fix it is to contact Facebook support, and the only way to get access to Facebook support is to spend $30+ USD on Facebook advertising. That's actually the reason we bought heliohost.us is because we didn't want heliohost.org to get blocked again. I have no idea why johanenleen-six.be would be blocked.

Yes, remote database access is not transferred. Yes, the user gaubry_gaubry did still exist. I dropped the role and confirmed that it is gone now. Try recreating it now. Plesk does not come with that by default. You can install it yourself though from https://github.com/phppgadmin/phppgadmin/releases

Hestia has been installed on VPS74, and your Johnny backup has been restored into Hestia. I have sent you an email with detailed instructions on how to login. Let us know if you need help with anything else.

We just heard back from Let's Encrypt regarding our rate limit increase request. They have increased our limit even more than we asked for. That means that everyone will be able to get free SSL automatically and easily through Plesk, and when we start offering new accounts they will all come with SSL too. We asked for a rate limit increase a few years ago and Let's Encrypt never even responded to us, so this is amazing news.

Well, it's not the same problem as tycoon, because your account was not inactive. I emailed you a reset link that should allow you to pick a new password. Let us know if you're still having trouble logging in.

If you login to Plesk and go to Websites & Domains > File Manager > public_html and then scroll down you can see the file named .htaccess. There is a dropdown box and you can click rename.

The two large backup files have been deleted and your account is at 3719/5000 MB now. Can you login now?

You're currently number 2335 in line to receive a new account on Plesk. The reason your website is offline is because your account was hacked, and phishing content was uploaded. Normally when an account is hacked we permanently suspend the affected account and give them a fresh account to start over, but since new account creation on Plesk hasn't been implemented yet you'll have to wait a bit. New account creation is our top priority and we hope to have it done in the next week or so if everything goes well. Then we'll start sending out invites to create new accounts to our top donors first. To move yourself into first place you'd have to donate more than $356, but even a donation of $1 would move you in front of about 1870 other accounts. You can check your ETA at https://www.heliohost.org/eta/?u=kushhous Right now there is no date and no position number because new accounts aren't being created yet, but once that is possible the ETA page will give you an idea of when you'll get your invite. The fastest way to get your site back online is by signing up for a VPS. https://www.heliohost.org/vps/ Right now VPS are full, but on June 1st we'll have more space available. They start at $4 per month, and we can install the Hestia control panel for you. Your backup from your Johnny account from before it got hacked can be found at https://www.heliohost.org/backup/ If you get a VPS with Hestia control panel we can automatically import your cPanel backup for you as well. VPS payments count towards your Plesk ETA donation. So paying $4 for a month of VPS is the same as donating $4 directly plus you get to have your website online at the same time. If you're not very familiar with root SSH access to Linux we can help you out with that too. You mentioned not being able to access your main email address. Would you like me to change it for you so your Plesk invite will go to the protonmail email when the time comes? Let us know if you have any other questions.

You can't login through the website yet. If you read the second email gives you the link to login. The 500 errors are probably unsupported .htaccess syntax. A quick way to check is to rename them to .htaccess-old and if the 500 error goes away you know there is something in there that Plesk doesn't like. If you read the error log it will say exactly what the 500 error is for.

@robevHow's the transfer from the VPS to Plesk going? Need any help?

Your account was hacked so we took it offline. Normally our policy for hacked accounts is to suspend them permanently and give you a brand new account to start over, but we haven't implemented new account creation yet on Plesk so we have to wait for that to be done before we can give you a new shared hosting account. You're currently #368 in line to get a new account. I see you signed up for a VPS so that should keep you online in the meantime. You can download your backup of your Johnny account from https://www.heliohost.org/backup/ Your VPS just comes with root ssh access so you can install anything you want, but if you're not too familiar with ssh we can install the free control panel Hestia for you, and even restore your backup file into the control panel for you. I see your capnjohn.gq domain has expired so you'll need to register it again, and then create an A record pointing to your VPS ipv6, and optionally an AAAA record pointed at your IPv6. If you want to set your nameservers to ns1.heliohost.org and ns2.heliohost.org on Freenom's website we can create the DNS records for you. You can also use any DNS provider you want. A common choice is Cloudflare. Let us know if you have any questions or need help with anything.

Yes, your invite was sent 5 days ago. I'll resend it in a few minutes. Make sure you check spam and promotions tab. EDIT: I figured out why you didn't receive your invite. You unsubscribed from our emails so we can't send emails to you. That includes invitation links. I'll resubscribe you.

Thank you for the donation. Here is your ETA now https://www.heliohost.org/eta/?u=graffix You're now #390 in line to create a new account. Keep in mind that like we said in and Johnny accounts will not be transferred, but instead we will be giving you a new empty account and you can download your backup from https://www.heliohost.org/backup/ and once your Plesk account is created you can restore the backup into your new account.

Keep an eye on the news because we'll announce when new account creation is ready. It should be within the next week we hope. There is quite a bit of work to do still though. Our priority was getting the transfer script working first because so many existing users have been waiting months to get onto Plesk. You can follow us on Twitter https://twitter.com/heliohost Facebook https://www.facebook.com/HelioHost.org/ Discord https://discord.io/heliohostorg RSS https://www.helionet.org/index/rss/1-news.xml/ or just check the News forum occasionally https://www.helionet.org/index/forum/1-news/

There you go https://www.heliohost.org/eta/?u=mgunlock You're currently #2 in line to be moved to Plesk. You should receive your invite in a few minutes when I send out the invites for the day.

Awesome. Glad you got everything working.

You have a typo in your .htaccess RewriteEngine on RewriteCond %{HTTP_HOST} ^groovetunez\.ga$ [OR] RewriteCond %{HTTP_HOST} ^www\.groovetunez\.ga$ RewriteRule ^/?$ "http\:\/\/groovetunez\,tk\/" [R=301,L] See how it redirects to a comma instead of a period? I changed that comma and it's working now.

It's not possible to reset accounts right now. In the past the way we reset accounts was to delete it and recreate it. We haven't implemented new account creation yet, so it could be deleted, but then you just wouldn't have an account at all until new account creation was available. I deleted all of your domains except your main domain, and you can delete all your files and databases yourself. If you want your main domain changed to something other than kreiskunst.art let us know and we can change it. You can have a free domain like kreiskunst.heliohost.us for example.

Yes, the username victord is available, but it would require deleting your Plesk account and recreating it. That can't be done currently, but maybe in the future after we get new account creation implemented we can try it.