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Krydos

Chief Executive Officer
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Everything posted by Krydos

  1. Krydos
    That's the error message you see if someone on your server is using up all the available postgresql connections. Thanks for letting us know.
  2. Krydos
    Your account is not suspended.
  3. Krydos
    I have increased your storage to 2000 MB, and you don't need to log in to cpanel to keep your account active until 2020-11-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  4. Krydos
    You can monitor your load here https://johnny.heliohost.org:2083/frontend/paper_lantern/load/index.live.php
  5. Krydos
    I just tested your account by logging in to it and it is active, not suspended, and fully functional. Try resetting your password here https://johnny.heliohost.org:2083/resetpass?start=1
  6. Krydos
    You might want to whitelist @heliohost.org emails to be delivered to your inbox. The inactivity warning emails comes about 2 days before your account becomes inactive from no-reply@heliohost.org. Then you get another email right before your website gets disabled for inactivity. If you want I can send you a test email to make sure you're receiving them.
  7. Krydos
    Unsuspended.
  8. Krydos
    Unarchived. I have increased your storage to 3000 MB, and you don't need to log in to cpanel to keep your account active until 2020-12-08. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  9. Krydos
    Unarchived.
  10. Krydos
    The account elvinson has been unsuspended.
  11. Krydos
    Ahh, yeah. That would do it. Are you not receiving the warning email several days before your account goes inactive?
  12. Krydos
    Unblocked. It was for failed IMAP logins which means you have the wrong credentials saved in a mail client somewhere. You might want to stop that mail client from connecting or you will just end up getting blocked again.
  13. Krydos
    Unarchived.
  14. Krydos
    Unarchived. I happened to notice that your main domain is currently set to noone.helio.org. We don't own the domain helio.org, and I doubt you do either. Perhaps you meant to type noone.heliohost.org? If so you should change your main domain.
  15. Krydos
    I actually emailed you to try to figure out who that donation came from. You use a scott_ email address on the donation that we don't have in our system. I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-02-06. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  16. Krydos
    The real problem here is you set your nameservers to ns1.heliohost.com and ns2.heliohost.com. That's not our domain. You said it right in your forum post, but set it wrong on freenom's website.
  17. Krydos
    See https://www.helionet.org/index/topic/41281-hh916862-how-to-access-to-wordpress-cpanel/?p=179535
  18. Krydos
    Unarchived.
  19. Krydos
    See https://www.helionet.org/index/topic/41276-hh139881-migrate-or-delete/?p=179522
  20. Krydos
    See https://www.helionet.org/index/topic/41276-hh139881-migrate-or-delete/?p=179515
  21. Krydos
    I have increased your storage to the maximum, and you don't need to log in to cpanel to keep your account active until 2021-11-05. Let us know if there is anything else we can help you with. Thank you so much for your donation!
  22. Krydos
    Johnny's /tmp has been cleaned out, and the 2 users that used up 1 GB each have been suspended.
  23. Krydos
    Does this help https://github.com/guzzle/guzzle/issues/2617 ? Curl hasn't been updated on Tommy, so it's not that.
  24. Krydos
    Can you log in at https://johnny.heliohost.org:2083/ ? Since you're on Johnny your server experiences a lot more load spikes than the other servers. If the load is too high the login times out which can cause an "Invalid Login" message even though you have the right password.
  25. Krydos
    Unblocked. If you log in at https://www.heliohost.org/login/ that won't happen again.
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