Krydos

Actually it's not. The -dairy.in domain is hosted on their cPanel account, but the email is for -foods.in. However the -foods.in domain doesn't have an MX record, or any other type of record so it probably expired. @amalgd Do you remember your password? Can you login to SFTP at 65.19.143.6 on port 1342 with username amalgd (all lowercase) and the password you would have logged in to cPanel with? If so create a text file with the contents 9VonwGrS6aTSWqP If you can do the above we can change your email address for you.

I'm not seeing this transaction in PayPal. Wolstech can you find it anywhere?

There you go root@tommy2 [/home/krydos]# dig +noall +answer -x 2001:470:1:1ee::67 7.6.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400IN PTR fashost.eu.org.

The old cPanel account has been cleaned up, and your main domain has been changed. Since you're using Cloudflare make sure you have an A record for 65.19.141.77 and an AAAA record for 2001:470:1:1ee::2002.

Your last rebuild was 3 days ago. Like I said here Due to users abusing our generosity in the past we now only offer 1 free rebuild per month. You will need to wait another 27 days for it to be free, or you can make a $1 donation at https://heliohost.org/donate/ to proceed with the rebuild immediately. Let us know after you make the payment if you decide to go with that option.

Yeah, I have to update the database by hand still.

Removed.

Since you contributed to the forums by writing up the reviews of all of the different control panels you can have an early free rebuild. There you go root@tommy2 [/home/krydos]# dig +noall +answer -x 65.19.191.150 150.191.19.65.in-addr.arpa. 86400 IN CNAME 150.subnet144.191.19.65.in-addr.arpa. 150.subnet144.191.19.65.in-addr.arpa. 14400 IN PTR fashost.eu.org. Yes, we plan to eventually.

Perhaps the link expired before you used it. I have sent a new one and I tested it twice. It should open a screen that just allows you to type a new password. Not sure what you mean by "The password reset link comes out blank" though.

During the DDoS in early December we moved your account to an alternate IP, 64.62.151.106, to help keep your website online since the main IP, 65.19.141.77, was being targeted. Since the DDoS ended a while back the easiest way to fix this is by moving your account back to the main IP which has a valid PTR record. The alternate IP cannot have a PTR record because for mail the A record and the PTR record have to point at each other and nothing else. So tommy2.heliohost.org <==> 65.19.141.77. If I made a PTR record for 64.62.151.106 pointed at tommy2.heliohost.org it wouldn't work because the A record for tommy2.heliohost.org is not set to 64.62.151.106. Anyways, in order to send emails you probably need SPF, DKIM, and maybe even DMARC. If you use an external DNS provider you will have to set those up yourself, but if you're using our nameservers for the domain we can set them up for you. Just let us know the domain you're trying to send emails from. Also I noticed your account has a ton of domains and a lot of them are disabled. Do you want me to delete any of them to reduce the clutter? As we mentioned in this news post Tommy's uptime is suffering because there are too many domains on the server, so we're asking everyone to do their part to help keep the uptime high by letting us know domains they don't need so we can remove them.

The admin@heliohost.org email address now sends an automated reply explaining that no one will ever read that email, and directs people to email support@heliohost.org instead. Thanks for the feedback, and sorry it wasn't more clear how to contact us.

A password reset link has been sent to you separately from this support email. Let us know if you're still unable to login to Plesk.

A password reset link has been emailed to you separately from this support email. Let us know if you're still unable to login to Plesk.

Your VPS subscription has been canceled and you won't be billed again. Our apologies for not receiving your cancel requests. This is definitely the first time we've received a request to cancel this VPS. In order to prevent this from happening to anyone else can we know how you tried and failed to stop your payments?

SPF, DKIM, and DMARC have been set up for the domain keo.helioho.st.

Your payment was credited towards your VPS account and your new expiration date is 2023-01-20. Do you want us to keep the email address from the old PayPal account that starts with a z...@gmail.com on your account, or do you want to delete that one so you won't receive further emails from us to that address?

Looks good. Your email address has been changed to this yahoo.com address, and your transfer invite has been resent. Let us know if you have any problems transferring your account to Plesk.

The problem is rockcavera.tk was an alias domain, so it transferred to Plesk as an alias domain. However, on Plesk alias domains cannot have subdomains like they can on cPanel. To solve your issue I deleted rockcavera.tk and re-added it as a normal domain (not an alias) and then created the missing subdomain for you.

I clicked "Debit or Credit Card" and then selected about a dozen countries other than the US and they all seemed to work, and none of them took away the address or the credit card number field or anything. The checkbox at the bottom labeled "No, I don't want an account now" remained for all of the randomly chosen countries too. If you don't mind sharing your location, what country are you from? Another option you could consider is switching to a 6 month payment, saving 10%, and paying with any of the cryptocurrencies listed at https://heliohost.org/donate/ If there's a different cryptocurrency you'd rather use let us know the name of it and we might be able to add the wallet to the list. Please note that we don't accept month to month payment with crypto because it's too much work to verify 80 payments every month by hand, but we do accept 6 month payments.

Removed. Thanks for helping us keep Tommy's uptime as high as possible.

The domain kumarayush.nom.za has been added to your account. Since you're using Cloudflare make sure you create an A record pointed at 65.19.141.77 and an AAAA record pointed at 2001:470:1:1ee::2002.

It looks like your invite was sent on 2023-01-09 and expired on 2023-01-16 (7 days later). I've sent you a new invite separately from this support email. Let us know if you have any trouble creating your account.

If you click the link I posted above, and then click the "Debit or Credit Card" option you can type in your card number without using a PayPal account.

Do you remember your password? If you can use SFTP to login to ricky.heliohost.org port 1373 with the username tanjiro (all lowercase) and upload a text file containing the string wViftbx75Cs6wpb We could use that to verify your ownership of the account and change the email address for you.

Account ownership was verified here