Krydos

VPS password resets are not automated yet so I'm not sure where you're expecting to get an email from. Were you trying the forgotten password link from this forum? Anyways, you've been emailed a temporary password. Let us know if you still can't get logged in.

Remote access eanabled. (Typo intentional - eanabled instead of enabled.)

We've begun releasing instructional videos for Plesk. The topic of our latest video is one of our most popular features which can be a little confusing for new users. In this video we will show you how to set up a simple Node.js website using Express on HelioHost. This example can be used on Tommy or Johnny, and you can download our example project from Github. We're going to continue releasing more videos, and would love to hear your feedback about what video we should make next. If you want a notification when a new video is released we would appreciate you clicking the subscribe button on YouTube.

The domain wisevox.helioho.st has been added to your account.

The domain has been added, but in order to host the domain on our server you'll need to do one of the following two options: Use our nameservers, which are ns1.heliohost.org and ns2.heliohost.org Use any external DNS provider that you want, Cloudflare is a popular free choice, and create an A record with the value 65.19.141.67 and create an AAAA record with the value 2001:470:1:1ee::2009 Let us know if you need help with anything else.

IPv6 wasn't set up correctly on this account, but DNS listed an AAAA record. Anyone who used IPv4 would see the correct page, but anyone who used IPv6 would see the Plesk default page. It's been fixed.

The domain has been removed as an alias and re-added as a normal domain.

Account ownership has been verified, and your email address has been changed. I resent the Plesk invitation email to the new email address too. Let us know if you need help with anything else.

PayPal uses third party payment processors for some countries. The forwarded email shows R$ 5.37 which seems to indicate Brazilian Real is the currency which converts to about $1 USD. The PayPal buttons we have say they can change depending on the country of the person viewing it, so what we see in the US might be different from what someone in Brazil would see. Since it looks like this mercadolibre.com is processing the transaction it probably just takes some extra time for it to show up in PayPal since the money has to change hands several times.

If you could needfully use this link to set up the needful subscription https://heliohost.org/vps/pay/?code=uA7MJkQdlQ50KBax Once the new subscription is set up I will needful to shut down your VPS for a while to upgrade it, and I will also needful to cancel your existing $4.00/m subscription. Can you please do the needful? PS: I have no idea what "Can you please do the needful?" means, but it sounds hilarious.

Your control panel login page https://fashost.eu.org/ loads for me just fine I also tested SSH and everything is working fine. The load is very low. Everything seems to be working fine. Perhaps it's your internet connection? Is everything working for you now too?

Ooops, yeah I messed that up. It's been fixed. When I talked to Google support they said to remove all the + symbols, and not to use a and mx at all. They also claim that the DKIM that Plesk tells you to use is invalid because it doesn't include "k=rsa;" but the RFC says that the k flag is optional, and if omitted the default is rsa Source: https://www.rfc-editor.org/rfc/rfc6376 Since Google is the pickiest about emails we kind of have to conform to their rules since 63% of our users registered with a gmail.com address. It's kind of annoying that a private corporation has so much power that they can arbitrarily rewrite the rules for the internet without even documenting it anywhere. We have dedicated committees to set internet standards to prevent this sort of thing from happening, but Google thinks they are above the rules.

Actually it's not. The -dairy.in domain is hosted on their cPanel account, but the email is for -foods.in. However the -foods.in domain doesn't have an MX record, or any other type of record so it probably expired. @amalgd Do you remember your password? Can you login to SFTP at 65.19.143.6 on port 1342 with username amalgd (all lowercase) and the password you would have logged in to cPanel with? If so create a text file with the contents 9VonwGrS6aTSWqP If you can do the above we can change your email address for you.

I'm not seeing this transaction in PayPal. Wolstech can you find it anywhere?

There you go root@tommy2 [/home/krydos]# dig +noall +answer -x 2001:470:1:1ee::67 7.6.0.0.0.0.0.0.0.0.0.0.0.0.0.0.e.e.1.0.1.0.0.0.0.7.4.0.1.0.0.2.ip6.arpa. 14400IN PTR fashost.eu.org.

The old cPanel account has been cleaned up, and your main domain has been changed. Since you're using Cloudflare make sure you have an A record for 65.19.141.77 and an AAAA record for 2001:470:1:1ee::2002.

Your last rebuild was 3 days ago. Like I said here Due to users abusing our generosity in the past we now only offer 1 free rebuild per month. You will need to wait another 27 days for it to be free, or you can make a $1 donation at https://heliohost.org/donate/ to proceed with the rebuild immediately. Let us know after you make the payment if you decide to go with that option.

Yeah, I have to update the database by hand still.

Removed.

Since you contributed to the forums by writing up the reviews of all of the different control panels you can have an early free rebuild. There you go root@tommy2 [/home/krydos]# dig +noall +answer -x 65.19.191.150 150.191.19.65.in-addr.arpa. 86400 IN CNAME 150.subnet144.191.19.65.in-addr.arpa. 150.subnet144.191.19.65.in-addr.arpa. 14400 IN PTR fashost.eu.org. Yes, we plan to eventually.

Perhaps the link expired before you used it. I have sent a new one and I tested it twice. It should open a screen that just allows you to type a new password. Not sure what you mean by "The password reset link comes out blank" though.

During the DDoS in early December we moved your account to an alternate IP, 64.62.151.106, to help keep your website online since the main IP, 65.19.141.77, was being targeted. Since the DDoS ended a while back the easiest way to fix this is by moving your account back to the main IP which has a valid PTR record. The alternate IP cannot have a PTR record because for mail the A record and the PTR record have to point at each other and nothing else. So tommy2.heliohost.org <==> 65.19.141.77. If I made a PTR record for 64.62.151.106 pointed at tommy2.heliohost.org it wouldn't work because the A record for tommy2.heliohost.org is not set to 64.62.151.106. Anyways, in order to send emails you probably need SPF, DKIM, and maybe even DMARC. If you use an external DNS provider you will have to set those up yourself, but if you're using our nameservers for the domain we can set them up for you. Just let us know the domain you're trying to send emails from. Also I noticed your account has a ton of domains and a lot of them are disabled. Do you want me to delete any of them to reduce the clutter? As we mentioned in this news post Tommy's uptime is suffering because there are too many domains on the server, so we're asking everyone to do their part to help keep the uptime high by letting us know domains they don't need so we can remove them.

The admin@heliohost.org email address now sends an automated reply explaining that no one will ever read that email, and directs people to email support@heliohost.org instead. Thanks for the feedback, and sorry it wasn't more clear how to contact us.

A password reset link has been sent to you separately from this support email. Let us know if you're still unable to login to Plesk.

A password reset link has been emailed to you separately from this support email. Let us know if you're still unable to login to Plesk.