Krydos

Added. It looks like you're using Cloudflare so make sure you have an A record with the value 65.19.141.67 and an AAAA record with the value 2001:470:1:1ee::2009

Did you read this news post? Or did you read this news post that you replied to? Since you're on Tommy, and the Tommy server is down, it makes sense that you would get no response from the server, and your website can't be reached. When Tommy is back up we'll make a news post to let you know.

I tried for quite a while to fix our VPS tools that we use to create new VPS, but it's going to take too much time and too much effort. Instead I'm just creating your VPS by hand, and it's almost done. You'll get an email about it shortly. Sorry for the delay.

Added. It should start working in about 40 minutes.

Still working on it.

Deleted.

Please welcome our newest staff member, Kairion! He's been helping out quite a bit on Discord and on the forums over the last few years, so we decided to offer him a promotion so he can help out even more. If you're interested in volunteering for HelioHost too just do the same thing that Kairion has done and we'll notice and maybe offer you a promotion too. The worst way to get promoted is to ask for a promotion. The best way to get promoted is to just help without asking for anything in return.

The way I see it the internet is basically like the wild west of the US from back in the day. If you're not familiar with the wild west term, basically lawlessness was rampant, and bank robbers, train robbers, and highwaymen were extremely common. Everyone carried a gun to protect themselves because it was too big of an area to have enough sheriffs and deputies to protect everyone. Eventually we got it under control though and there are hardly any bank robberies or anything like that anymore. Eventually the internet will be better protected and criminals will become less common. Part of the problem is VMWare writing extremely buggy software with thousands of vulnerabilities.

It looks like my link didn't send the first time. Here's the link to the news post https://helionet.org/index/topic/54956-eddie-server-hacked/

Unfortunately it looks like we lost most if not all of the backups due to the hack yesterday. Here's the news post if you haven't seen it yet If you want to start over with a fresh account we can send you an invite, and then if we're able to find a backup for you we'll let you know.

Yeah, I only got 5 hours of sleep, and started working on it again this morning.

The HelioHost staff have been working tirelessly for the last 12 hours, and we're happy to announce that we've already completed the repairs on heliohost.org, and we have both nameservers running again. The next step is getting Tommy back online. We're going to let the backup run through the rest of the night and we should be able to get Tommy powered on sometime tomorrow as long as everything goes well.

You should be able to login at https://johnny.heliohost.org/ for now.

Generally mail servers retry for 4 or 5 days before giving up entirely, but there isn't a rule that says you have to try for a certain number of days, so each sending mail system may have a different limit. Yes, if the email can't be delivered at all the sender should receive a bounce back message saying their message wasn't delivered, but again it might depend on which mail service they're using to send the mail. So if Tommy comes back online tomorrow or the day after you will probably not lose any mail, but it won't all show up as soon as the server comes online because the longer the server is down the less frequent the sending mail server will try. For instance, one failure means they will retry in 30 minutes or so, but after 24 hours of failures they may only try once every 4 hours. Once again all of these numbers are determined by the settings on the sending mail server, and there are no rules saying they have to do it a certain way. Another thing you could consider is setting up a free Zoho account, or another free mail hosting service, and changing your MX records on your domain. When the sending mail server retries they will see the new MX record and send it to Zoho or whoever you use instead.

Have you read the most recent news?

Due to the recent news it may take a couple days before we can complete the wipe and reinstall because we're going to be extremely busy cleaning this whole mess up.

A few hours ago our server named Eddie was hacked. This has also affected and caused downtime on Tommy Plesk, Tommy cPanel, Cody, one VPS, one of our nameservers, and certain functions on heliohost.org. Our forums, Johnny, Ricky, and the rest of the VPS are unaffected. Johnny users won't be able to login through heliohost.org for now, but if you go directly to https://johnny.heliohost.org/ you can login that way. We have already taken steps to prevent our other servers from being hacked too. We will be fixing heliohost.org first, our nameserver second, Tommy Plesk third, and Tommy cPanel last. We're hopeful that we can get this work done in the next few days. In the meantime you won't be able to create new accounts on Johnny, Tommy, or VPS plans until heliohost.org is fixed. You won't be able to transfer existing Tommy cPanel accounts to Plesk either. We have no reason to believe that password hashes or any other data has been accessed, but it's a good idea to change your password occasionally anyways just to be safe. We'll keep you updated on the recovery status.

Would you like to use your free wipe and rebuild then or?

Your invite to move to Plesk was originally sent over 8 months ago on 2022-05-29. I have just resent it. Let us know if you still can't find it.

Can you ping 216.218.216.161 or 65.19.191.145?

First of all, sorry for the long delay on all of our replies. Gmail keeps flagging all of your emails as spam for some reason, so it has to be manually approved before anyone can reply to it. The IP I listed before has now been sold, and another customer is using it. If you were to buy a VPS right now the IP you would get is 65.19.191.152. Keep in mind that there is no server listening on that IP right now so pinging it will not work. If you do a traceroute the last few steps should look like this 11 75 ms 67 ms 74 ms 100ge0-50.core4.fmt1.he.net [184.105.65.214] 12 80 ms 79 ms 79 ms port-channel2.core2.fmt1.he.net [184.104.198.214] 13 port-channel2.core2.fmt1.he.net [184.104.198.214] reports: Destination host unreachable. If you can get to 184.104.198.214 then it means you will most likely be able to get to the final IP. Yes, we can give you a full refund if none of our IPs will work for you.

The best fix is to switch to MySQL or PostgreSQL. Not only do they provide much better performance, you don't have to worry about file and directory permissions and disk io. If you insist on using SQLite for some reason you'll have to deal with version 3.7.17 because it can't be upgraded to anything newer. Another option if you refuse to use MySQL or PostgreSQL and need a newer version of SQLite is you could switch to a VPS plan where you could install any version you want, but that starts at $4 per month.

Installed. Here is the current list of installed modules and versions aiohttp==3.8.3 aiosignal==1.3.1 aniso8601==9.0.1 appdirs==1.4.4 asgiref==3.5.2 async-timeout==4.0.2 attrs==22.1.0 Babel==2.11.0 beautifulsoup4==4.11.1 blinker==1.5 bs4==0.0.1 bson==0.5.10 certifi==2022.12.7 chardet==4.0.0 charset-normalizer==2.1.0 click==8.1.3 cssselect==1.2.0 discord==2.1.0 discord.py==2.1.0 Django==4.1.1 dnspython==2.2.1 fake-useragent==1.1.1 Flask==2.2.2 Flask-BabelEx==0.9.4 Flask-JWT-Extended==4.4.4 Flask-Login==0.6.2 Flask-Mail==0.9.1 Flask-Principal==0.4.0 Flask-RESTful==0.3.9 Flask-Security==3.0.0 Flask-SQLAlchemy==3.0.2 Flask-WTF==1.0.1 frozenlist==1.3.3 greenlet==2.0.1 idna==3.3 importlib-metadata==6.0.0 itsdangerous==2.1.2 Jinja2==3.1.2 lxml==4.9.1 mailjet-rest==1.3.4 MarkupSafe==2.1.1 multidict==6.0.3 mysql-connector-python==8.0.31 mysqlclient==2.1.1 parse==1.19.0 passlib==1.7.4 Pillow==8.2.0 protobuf==3.20.1 psycopg2==2.8.6 pyee==8.2.2 PyJWT==2.6.0 pymongo==4.2.0 pyppeteer==1.0.2 pyquery==2.0.0 python-dateutil==2.8.2 python-dotenv==0.21.0 pytz==2022.2.1 requests==2.28.1 requests-html==0.10.0 six==1.16.0 soupsieve==2.3.2.post1 speaklater==1.3 SQLAlchemy==1.4.43 sqlparse==0.4.3 stripe==2.58.0 tqdm==4.64.1 urllib3==1.26.11 w3lib==2.1.1 websockets==10.4 Werkzeug==2.2.2 WTForms==3.0.1 yarl==1.8.2 zipp==3.11.0